Mark’s Japanese Auto

Awesome customer services. I should give them more than 5 stars. I had a transmission problem. He is very patient and professional to take care of my issue. When he found out there were no major issues, the reason that I had that problem was because fluid was low in transmission. He put the liquor in. What a honest person. I am so glad I found this place. I can trust and relay on. Highly recommended to everyone.

No nonsense, quick to assist, informative, integrity, I highly recommend!

Really great. performed my service in ¹⁄₃ the time as the Honda dealership at aboutt 20% less cost. really gave me good advice on what tires to buy next. very upbeat, responsive.
will continue to give them my business

The guys at Mark’s Japanese Auto are true professionals — what a breath of fresh air!
I had made an appointment with a different company to get an oil change, and taken the day off work to handle errands (like oil changes) that are harder to tackle with a toddler on the weekends. After waiting 20 minutes just to check in at the other place, they couldn’t find my reservation. The combination of losing my appointment, taking 20 minutes to determine that, and being slow in the past — I was done, and am never going back.
Luckily, I found Mark’s! They were able to get me in the same day. The guy working the desk was incredibly friendly and helpful, and they were running on time. They quoted 45 minutes and when I came back an hour later, my car was ready to go and parked outside.
For their ability to run a professional business, handle appointments on time, be incredibly friendly, and get the job done? Mark’s is definitely my new car maintenance spot! Thank you for your great service.

I was actually skeptical before taking my truck here. I was recommended to them by my local Les Schwab. When I called Mark’s, the guy on the other end seemed to get impatient with me and came off as a bit rude. I wondered if this was really a place I wanted to take my truck to. But I had a coolant leak and a packed schedule, so I didn’t have time to shop around. All the stellar Unilocal reviews reassured me enough to drop off my truck with them.
Mark’s Auto did one thing I greatly appreciate: they overestimated on both time and price. They told me it could be morning the next day before they had a chance to look at it, and they diagnosed the problem within a couple of hours. They let me know it could be a couple of days to have the truck ready, and they were finished in less than 24 hours. They told me it would be $ 350, and it ended up being $ 305. I know a lot of places would prefer to come off as cheap and quick, so they estimate the bear minimum, not realizing that customers get pissed when it eventually takes longer and costs more. I’m glad the guys at Mark’s understand this.
During the job, the mechanic realized a part he had ordered wasn’t necessary, so he DIDN’T install it, and they will send it back! I was very pleasantly surprised to hear about that. Ryan, on the phone, also explained to me other things that appeared to be in bad shape, but I didn’t feel pressured at all to get all those other jobs done right them. I try to do as much work on my own as I can, and they seemed to totally respect that.
It always sucks when your main vehicle is down and you know you’re out some serious $$$, but it certainly alleviates the pain when you feel the place you rely on respects you and has no intent to pull the wool over your eyes. I have an older truck, so I’m glad I can feel comfortable calling on Mark’s again for future issues.

I’ve finally found the unicorn of auto repair shops.
After years of being routinely overcharged and lied to by Jiffy Lube and the like, I had learned to accept that such experiences are evil necessities of car ownership.
Now I know that that’s not true.
I came across Mark’s via Groupon for an oil change. Like many others have noted in their Unilocal reviews, I received quality service even though I was a «Groupon customer». In fact, the man at the front desk (I believe his name is Ryan) explained to me that Groupon takes 50% of the cut and that he’d be able to give me even better deals for oil changes if I come back. Not bad.
Then, I asked if the technicians would check my air pressure, to which he replied «certainly», and I asked for an estimate to replace the back left tail light bulb. Upon inspection, he figured out that it’s non-​trivial to replace the bulb in my car (2010 Honda CR-​V) and gave me an estimate of $ 20. I declined, having decided to buy the bulb myself and learn from YouTube tutorials. He wasn’t pushy about it at all.
After the oil change was complete, Ryan came out and explained to me that they had replaced the bulb for me anyway and that he’d charge me only for the bulb itself — a measly $ 6. Wow. I didn’t expect that.
Thanking him, I paid and walked out to my car. As I prepared to start the car, Ryan ran outside (in the rain, mind you) to tell me that my signal light for the tire air pressure would turn off after I drive around for a short while. He wanted to make sure I wasn’t confused about that.
Mark’s certainly knows how to treat their customers, via Groupon or not. I know where I’ll be going for all my future oil changes, check ups and repairs!

Having managed a small fleet of cars for about 10 years I have some experience with auto repair services. My experience with Mark’s Japanese European Auto has been nothing short of stellar in every sense. They have bent over backwards to meet my needs and timeframe. One time I arrived unannounced to schedule an appointment and they were able to take care of the issue on the spot. That’s rare. And they have done all this with reasonable rates. My first experience was using a Groupon for an oil change. Upon completion, I fully expected to hear a list of needed repairs but instead heard that everything looked great! I’ve been back several times since and have always been impressed. They have made a loyal customer out of me.

Let’s talk seriously about Mark’s Japanese Auto. These guys are professionals and they know how to treat there customers as such. They respect your time, your opinion, your vehicle, and your money. They go out of their way to diagnose problems, saving on future costs, using whatever coupons currently apply. They have special ordered parts and made dealer appointments for me when it was the only way to get the work done. I will sum up my review by calling this establishment extraordinary. Whatever area you live in, I highly recommend Mark’s in Bellevue. I would follow these guys anywhere.

I initially went to Mark’s Japanese European Auto for an Amazonlocal deal on an oil change a few months so, and this is now my GO TO place for my 2002 BMW service. John is great, very clear about necessary vs nice to do. Prices are super, makes me sorry i stayed stayed so long after warranty using the BMW dealership service dept. Expensive lesson learned.

Took my car in today and was so impressed with the service. They found nothing wrong with my car and ACTUALLY told me that, as opposed to making things up like other auto shops are so notorious for. Will be going back. Thanks John!

These guys (John) were great! I was very impressed with everything. I felt they were honest with me in what really needed to be done with my car. They were fast, and did a great job. I just moved here and I’m so glad I found a car place that I trust and will be able to go to for years. Highly recommended.

These guys are great! I had a little mini truck that exploded on Mercer Island. I had it towed to Mark’s and turns out the engine had blown. John didn’t charge a thing for the work he did and also helped me to find someone to buy my truck off me when I decided to scrap it. He even let me keep the truck on his lot a few days to get things sorted (a RARE thing with mechanics). I recommend him highly and am so happy to have found a mechanic I trust.

These guys are very thorough and a pleasure to work with. The customer service – John – was the best we’ve ever had. He was very thorough and very patient in explaining our options.

I have the best experiences at Mark’s of ANY auto service I have used, both dealers and independent. Consistently high quality of repair and fair pricing. Very fair and uses quality parts. Long time customer and will continue to be.

Very impressed.
I came here because of a Groupon to have an oil change done and ended up having another service done while I was there. They were able to special order the part for me and squeeze me in the next day. I appreciated this especially since they were working on over fourteen cars with two guys and they never complained. They were polite, courteous, and explained everything to me. I can’t say how much I appreciate being treated as a customer at a garage when often times I have found that the exact opposite.

Outstanding service — even using a Groupon. I wanted my Nissan Xterra checked out before a long cross-​country drive with my pets; I got scheduled right away and the car ran great. Very courteous in person and on the phone. I recommend the staff at Mark’s Japanese European Auto Bellevue location.