Michael’s Toyota of Bellevue

Great customer service and comfortable waiting are. I was eavesdropping on the conversation between the typical little old lady and service gal. the car is two years old with 9,000 miles. the service gals says everything checks out fine and nothing needs to be replaced. No BS charges or made up service… and the service check was no charge. Great to see service like this. Very glad I chose a Toyota.

My experience at Michael’s Toyota has been the absolute best of any dealership I’ve visited. My salesman, Erik Kyger, was relaxed and helpful through out the buying experience, helping me through questions and a few snags without ever being pushy, manipulative or over eager. I bought a 2015 Scion Xb special addition Parklan model and couldn’t be happier with it.

Had the best experience with Erik Kyger. We purchased 2 vehicles in the last 3 months. He was very attentive and followed thru even after the sale. The best part about this experience is that he is not pushy. Wanted us to get a good deal. We were able to walk away satisfied with both cars. I highly recommend you look for him when you buy. Also the dealership was great. Very professional. And quick.

This was the best car buying experience I’ve ever had. CJ was patient and super helpful, paying close attention to my concerns and long term objectives. The whole team treated me fairly, which is greatly appreciated. I was kind of picky, asked way too many questions, and «went back to the drawing board» three times-​but they stuck it out for me and got me into a new Toyota 4-​Runner. Thanks so much CJ!

We had an outstanding experience at Michael’s Toyota in Bellevue. After visiting several dealerships within a week period, we almost gave up finding the right car in our price range. We were greeted by and taken care of by Erik Kyger. He was so informative and transparent about pricing. No hidden fees or surprises. We drove home in a RAV4 we loved and payments were within our budget. My sister is looking for a car and I will refer her to Erik for sure.

Today I bought a car. I hadn’t bought one in nearly six years, and I was not looking forward to hours in lots, sales tactics, numbers dealing, etc.
So good to know I didn’t need to worry about that! I worked with Joe Walery, and bought my Rav4 today; in and out between test drive, numbers, trade-​in, finance, and «getting to know your new car» training in less than 2 hours (actually slightly under 1.5). Joe took time to show me all of the features, but totally respected my feedback «nope, not interested in the bird’s eye cam»; «really, really need non-​fabric seats». We got a fair price for my trade in, no bs around the car price, and I got *exactly* what I wanted. Thanks Joe!

Was referred to Eric K. By a friend and he did not disappoint. Great service, great facility and I got everything I wanted without getting the runaround. I would highly recommend this dealership if you are in the market for a car. Great experience.

We’re shopping for a SUV and like all consumers I’m looking for the best deal possible. Having purchased several cars in my time, I know that we as consumer will never know their true cost. So their «invoice» cost means nothing to me. It’s hard to believe that a large dealership or any business can survive on 5% gross margin. It did some research over last couple of weeks and found dealerships across the country listing Highlanders for $ 5K below MSRP. Based on this and the fact we do not know the true dealer cost, I valued Highlanders at $ 7K below MSRP.
I reached out to several dealerships here in western Washington and all of the quote responses were pretty pleasant and to the point. I told them that we drove the car and like it but was not willing to pay the advertised price. A manager from Michael’s Toyota called and was very nice at first. Then we started to discuss pricing. He thought my valuation was unrealistic and proceeded to ramble on about how many connections he had in the car industry and that no one would be selling this car for that price, ever. Then he proceeded to tell me that I just made up this valuation up in my head and wanted to understand why. Well, the price of anything is what the market is willing to pay for it.
If we as consumers hold firm on what we’re willing to pay for cars, it’ll help drive the price down. I think this is what is happening in other regions and why other dealerships can list cars below their «invoice» price.
I called a dealership in the east coast to inquire about the price discrepancies. Apparently dealership «invoice» prices can vary. He didn’t give me very much information but asked if I would be willing to have a car shipped to me.
The only reason why Michael’s Toyota received 3 stars was that the manager tried really hard not to be offensive or condescending. If you do not like your customer’s offers don’t sell the car. Personally I will not be buying any cars from this dealership, ever.

This was my first time buying a new car and needless to say, I was nervous about the process. The staff at Michael’s Toyota of Bellevue, especially my rep Lewis H, were all extremely helpful. Professional, enthusiastic, personal, and highly knowledgeable. He was able to help find a perfect fit for what I was looking for in a truck that would fit my budget. No high pressure situations whatsoever from the point of walking through the door, test driving, appraising my trade in, and to financing. Couldn’t be happier with my new Tacoma :)
Lewis and the team exceeded my expectations and set the bar high. I have no hesitations in recommending them to anyone in the market!

As a recent graduate and first time car buyer moving from Indiana to Washington, Gerard at Michael’s Toyota of Bellevue made the entire car buying experience incredible. The management was willing to match the competitors offer while providing exceptional service. I was able to find, negotiate, and hold my car of choice online before moving. The day I arrived, Gerard and the Toyota of Bellevue team did everything they could to help make the process as efficient as possible. I was very impressed with the patients exercised by the entire team. I highly recommend Michael’s Toyota of Bellevue. Ask for Gerard! :)
Oh and the hot, fresh, Otis Spunkmeyer Cookies are always a plus.

I meant to write this months ago, but couldn’t remember my password.
My mom had been searching for a vehicle for a few months, and finally the day came for her to get her car. We stopped in at Michael’s Toyota to check out their stock. We had been doing the online vehicle checks, but it’s just not the same as actually seeing and touching a car. Or test driving!
Our sales guy was Victor Nguyen, a transplant from Portland,(503−515−6163 if you want to contact him.), and he was very nice, enthusiastic and helped my mom get her new RAV4.
The lobby is large and impressive, and there is a surplus of cookies that you can take off their hands, and a kids room which is great when you have a 1 year old who keeps falling on the hard cement!
The taxes for buying in King county are disappointing! We finally got the price negotiated down, to an acceptable price (It was fair, not the best deal according to cargurus, and my mom did not get the blue or red one she wanted.), but she got an elegant golden mica, and then it’s like $ 2K gets added in taxes!
But they had a large selection and it was not super stressful, which is nice, because car buying in general is a stressful situation.
I will be looking for a car soon myself, and I am keeping an eye on their inventory for anything that catches my fancy.

I’ve read some reviews where people were asked to write a review and get a discount. This didn’t happen to me — so know this review is completely my experience. Our time with this dealership started off not so good with regard to shopping online with their Internet person. They got back to us days later after we either emailed or called — since we just moved to the area we decided to just take a ride in and see what inventory they had. So glad we did. Eric was our salesperson (Rock on Metallica!) and he completely changed our opinion. We walked out not only with a good impression of the dealership, but a new car. The finance person was great as well and stayed late to help us close the deal.
Now the real test is how will service be — we have a few add-on’s that need to be installed and so far, they are not living up to the bar Eric created. The response and setting up an appointment has been a bit difficult. 3 voicemails and a lot of transfers and we are still trying to get an appointment. I’m still a fan… but if this lack of service from the service team keeps up, maybe my mind will change.

I shopped my new car from Michael’s Toyota of Bellevue, and it was wonderful and smooth process. The staff is very friendly and helps resolve most doubts. My old vehicle was taken for appraisal, while I was looking for my next car. The sales representatives don’t push you to buy the car. The ambience is great, with free cookies and coffee.
I worked with Victor An, and he did a commendable job in helping us buy our new vehicle.

Wonderful car shopping experience, which coming from a twice-​burned car buyer is saying a whole lot.
No pressure sales, friendly, warm and cozy environment with free, soft chocolate chip cookies and all the coffee and water you can handle!
Worked with Michael Zimmerman — the least likely salesman I’ve ever met. Kind, patient and very affable. Lead me through the car buying process like a champ and friend.
After I drove the car home in the dark, I noticed the detail job was sub par. Came to the dealer the next morning and was happily escorted to a seat by the roaring fire and told «everything will be taken care of.» The service manager for the detail associates came out and apologized on behalf of his team and got my car detailed all over again.
This is a great place to buy a car!

I really appreciate and would recommend Michael’s Toyota for your car maintenance needs.
I scheduled an appointment online (very easy to do) I arrived on time and was greeted and taken care of on time. Not only their service is top notch, they really respect my time and delivered extraordinary quality service to my Toyota Prius.
Although I have other dealerships closer to my home, I will keep my business with Michael’s Toyota Bellevue

I hate to be the typical Asian when I remember one bad experience and then take that as a staple for a company, but I have been taking my car to the dealership for a long time (probably the biggest mistake ever) and NEVER had this issue. It’s worth remembering.
A typical maintenance with no problems to my car generally takes no more than 1.5 hours. Strangely a few weeks ago, it took 4 whopping hours. I’m embarrassed to say I even waited THAT long and I’m surprised it took so long. Had I known it’d take that long, I’d had asked for a loaner or not even take my car in. I was told it would take an hour and a half and at no point between was I given a heads up it would take longer. I did call in once after two hour and was told it would take longer. When asked why is taking so long, I was not given an answer and told it should be done fairly soon. Two whole hours later, I was told it was done and that they were just «busy» with all the clients. I find that VERY unprofessional. I have no problem buying my cars from them, but I may take my service needs elsewhere.

This Toyota dealership has made us loyal customers for life. We have made several purchases from Toyota but this dealership is by far the best. Everything from browsing the lot, to the Finance portion, and the Service department is fantastic. Friendly, fast, and reliable. Today we bought a certified used RAV for my mother, with CJ Jenkins and the whole process was wonderful. CJ was patient with me while I looked at several cars, and answered all my husbands questions. He was kind, respectful, and never pushy. He and the Toyota team even stayed an hour after closing time to help us out. We will for sure be back! In fact, we will be back tomorrow for a trade in with a new car for myself. Thanks Michael’s Toyota!
Update to previous post. CJ and Mike from the Finance Department made my second car purchase in two days even more wonderful. They were courteous, kind, and willing to do go the extra mile. Thank you!!!

Bought a car at Michaels a couple of months ago. The sales experience was fine but when it came time to pick up the car, they only gave me 1 key. I have never received only one key with a vehicle purchase before so I asked them for a second key. The tone totally changed. We went from best friends where they would do anything for me to «sorry, you should have asked about a 2^nd key before you signed the paperwork.»
In the end, I had to spend $ 200 for an extra key on my own. Was this a huge deal? No, but I just spent $ 40K for a car and to then have to buy a second key was completely petty.
I run a small business and can’t imagine sacrificing customer satisfaction over something that would have cost them probably $ 50 to fix (they can get a key a lot cheaper than me). It just reminded me why I hate buying cars. I will also avoid this particular dealership.

First and foremost — they offered me a 10% discount for writing them a 5 star review — which had to mention the name of the sales associate that serviced you and had to be approved by them. The whole scheme was sleazy in my opinion ! I see a lot of the 5 star reviews below following this pattern so I am not sure about the authenticity of their opinions.
I went in for a service and left less than satisfied. I arrived at around 12:10 for my noon appointment and i was constantly reminded that I was late. Then the service associate rushed through the tour of the facility and told me about the discount — I honestly thought she was joking at this point and that they give the discount to all new customers. The best part was the pick and drop service — very well managed and a nice perk. Other than that the whole thing was rushed. They called me when extra work came up which is pretty standard.
When I went to pick up my car — that’s when I found out she was really serious about the 5 star review and discount. I wrote it but didn’t want to publish it because it felt wrong — but she said that was the only way (I deleted it later).
The other thing — that same day when I came home I received a recall letter from toyota on my car — you would think the dealership would have been aware of that and notified me when I was already there ! Overall I will not recommend this place and will be going elsewhere for service.

This is the best dealership and service experience I ever experienced!!! They are sincere, work with you and look for all opportunities to make the customers happy.
I work with the salesman, Nour who leased me my new car in 2013. Since then I had nothing but a great experience with him and the all employee at the dealership. I hope they continue to keep the quality of customer service, quick service, and professional craftsmanship. If you need a car you go and find the gentleman, Nour there.