Safelite AutoGlass

Service was very fast and professional and a fair value. They will be my first choice in the future.

My car was broken into and safelite was geico’s recommended window repair company. I booked up the appointment to be done at my workplace. The safelite person was spot on in calling me up and setting up a time earlier than i had booked. He came to my work location and replaced the windows in no time. and to my surprise it was done free of cost — i didnt have to pay my $ 50 copay! Thanks a lot for the excellent service.

Had my windshield replaced last week from their mobile service. Fast and friendly! Windshield was replaced in 20 minutes! Thanks so much!

Absolutely outstanding; could not be more pleased with the service I received here. My car was broken into recently and the staff here went above and beyond to make sure it was taken care of ASAP. They got me an appointment fast, replaced the window quickly and I was on my way. Thrilled with Safelite in Bellevue!

The technician was nice. Quick and professional. Simple as that. He said it would take about an hour. It did. I know I never want to change my front windshield. So far, no leaks and the window look… (well… can’t see the window, it’s so clean. Ha) great.

I hate to have to write a review for a specific location because these guys aren’t the problem. They did a great job on installation. My issue is with Safelite corporate and their policies and willingness to stand behind their products. In my opinion they used inferior materials on my vehicle and their customer service on a company level was horrible.
I used Safelite as I am a USAA customer and they are the preferred vendor. II thought I was doing a good thing by trying to help keep my insurance companies costs down by using their vendor of choice. I paid my deductible and used Safelite instead on choosing another local glass company who «waives the deductible». This companies simply charge the insurance companies more.
The glass in my car last less than 1 month and the smallest of rock chips ended up in a 12″ split in less than 24 hours. I will never deal with this company again. I will use the companies that rebate my deductible. You don’t get anything for trying to be a team player and Safelite couldn’t care less about your repeat business.

Great work. Staff was friendly and good customer service

Had a new windshield replaced two months ago. Pinpoint rock chip near the edge of the windshield led to a new long crack. They would not replace it under warranty and I feel the glass was either defective or the windshield was stressed in some way. Otherwise their second replacement was OK. Don’t expect their warranty though to be of any value.

Had an OEM windshield replaced on my car. Service was good. Insurance covered everything.

Mini Cooper side window & windshield (cracked) replacement — my vehicle was vandalized & robbed. Safelite couldn’t get my driver’s side window for a couple days so they did a ‘crash wrap’ — I kind of expected flappy plastic but they used high quality materials and expert application –I didn’t miss my window for the short 2 day period while the new one came from Oregon. The technician was very knowledgeable and made the entire process smooth and painless. There was so much broken glass in my car and they got every last bit of it cleaned up. The telephone staff & scheduling was also hassle free and super friendly. Would definitely recommend.

Safelite came to my home to replace the front window in my F350. It was a painless experience. Appointment time was kept as promised, e-​mail confirmation with the name and photo of the installer that performed the work. Very happy with the installation. The installer protected the truck from scratches that might happen during removal and instal. Dash, floor and seats were vacuumed when he was complete. Excellent fit and finish to the window. Looks just like the original. Excellent job. Thank you!

It was an Issue that they was resolved after talking to insurance. Service was good.

Made an appointment through USAA to get my windshield replaced. I’m often skeptical of big name shops like this, but Safelite felt like coming to a mom and pop place with more bells and whistles.
I had barely parked out front and was greeted by an employee who had all my paperwork ready. He throughly explained to me what they would do, transfer my stickers, replace my wipers, etc. I signed and was told they’d have me in and out in an hour.
The waiting room is clean, they have free soda, Keurig coffee and water, plus TV and guest wifi. Win!
Every employee I encountered or overheard was extremely friendly. Like, really friendly. And they seem to enjoy each other’s company too.
They finished up my job in less time than quoted, and I was out the door with like-​new windshield. Six months later and it’s still good as the day they put it in.

I was very pleased with Safelite. The guy up front said that replacing my windshield would take 1.5 hours and it took 20 minutes. They were able to transfer my Good to Go pass as well which was very nice. Overall, the service was fast and friendly. Thanks Safelite!

Great ability to schedule service online, no hassle. Agent took care of insurance claim without me having to lift a finger.
Agent also called me earlier in the day informing me that I could come in earlier if available (wish I could have). They even turned my car around in under the amount of time they estimated. I would recommend Safelite for ease of use and availability for service.

I booked through Geiko for a rock chip repair in the windshield. The customer service far exceeded my expectations. They were finished in 15 minutes, and they fixed it right at my work. The windshield was spotlessly cleaned inside and out and a complimentary bottle of glass cleaner was in the drink consol.

I was nervous about taking my car in to a large chain to get the work done, but the install was quick and flawless. I’ll definitely come back if I need glass work again. Absolutely top quality work with no hassle and at a great price!

These guys killed my car. I took my vehicle to SafeLite Auto Glass on Bel-​Red Road to have a chip in the windshield repaired and I never drove my Jeep again.
Let me repeat that. I brought my 2004 Jeep Liberty Renegade to SafeLite Auto Glass at 12 730 Bel-​Red Road in Bellevue on November 12, 2014 to fix a ding in the windshield. As a result of their incompetence, the car in now inoperable.
You might be saying, «How is something like that even possible? It’s a simple glass repair, right?» I mean, that’s what I would’ve said before this nightmare. While my experience is not something that will happen to everybody, it’s something that can happen to anybody.
Progressive Insurance sent me to SafeLite Auto Glass on Bel-​Red Road to get a chip in my windshield fixed. It was supposed to be a no-​brainer. When I got there, the SafeLite tech looked at the ding and said I needed a complete windshield replacement. So, I scheduled an appointment for two days later (they didn’t have the glass in stock to do the work that day).
Long story short, the crucial mistake the repair guys at SafeLite Auto Glass made is that two days later they removed my windshield despite there being visible rust around the windshield area (see the photo).
Another glass repairman who saw my car later told me under no circumstances should SafeLite Auto Glass on Bel-​Red Road have ever removed my windshield. Not without at the very least telling me the following: a new windshield cannot be installed unless the rust damage around the window is repaired. It’s the law. What that means is body work. Expensive body work.
So, the minute SafeLite Auto Glass took off my windshield, they ended the life of my Jeep. That’s because the cost of the body work is more than the value of the car. The estimate for the rust repair is several thousands of dollars. Yes, several thousands. It wouldn’t be wise to spend more than the Jeep’s worth to fix it.
That said, if SafeLite Auto Glass had done their job, a perfectly functioning Jeep would still be on the road. If I’d been advised the consequences of removing a windshield that clearly had some rust damage around it, I would’ve put the brakes on the windshield replacement and kept driving with a chip in the glass.
I was counting on SafeLite to be the experts they’re supposed to be. The fact they (apparently) didn’t notice the obvious rust damage and proceeded to take off a windshield is a pretty good indicator of the lack of competence and expertise at SafeLite Auto Glass on Bel-​Red Road.
In case you’re wondering, SafeLite AutoGlass has not accepted any responsibility for this incident. Neither has my former insurance company, Progressive. Even though they arranged for me to use these guys, Progressive has washed their hands of the whole thing. Apparently, Progressive doesn’t stand by the repair facilities it pushes it’s customers to use. And, that’s why I fired Progressive after being a customer for nine years.
As my experience shows, there’s really no simple repair. The life of your car is at stake every time you allow someone to tinker with it. So, if there’s one piece of advice I can share as a result of this infuriating incident, it’s this. Choose who touches your vehicle very carefully. If their judgment is in question, go somewhere else.

I went in for rock chip repair. They finished the job within 30 mins. Gave me a very good discount since I was paying out of pocket and besides they vaccumed the front seats and washed the windshield while they waited for the solution to settle.
Would definitely recommend these guys to other friends. Affordable and friendly and their staff is courteous. They also have free coffee and soda pop that you can drink while you are waiting on your car. Their time estimate is pretty spot on. They said I’d have to wait for 30 to 40 mins and the car was taken into service as soon as I arrived and then within 30 minutes it was ready for me. The rock chip saw a 90 percent improvement and I think it is not going to spread.

Needing a windshield replaced = very bad
Having it done here = very good!
Could not be happier. These guys know how to take care of a customer. Very glad I opted for the in store option as opposed to the «we’ll come to you» option. Some of the best customer service I’ve ever seen.
Despite the dealer providing the wrong windshield and having to re-​order it and wait for it to ship, these guys still managed to make me feel like a VIP.
¹⁰⁄₁₀ would recommend. Hopefully I won’t need another windshield replaced but if I do, I’m definitely coming here.