Stellar Travel

My husband, daughter and son-​in-​law are headed to Italy for 3 weeks and this trip could not have been possible without Stellar Travel. Rita Goldman first help us and she was so nice and gave us great information to help us choose the right transportation for a smooth trip. Then after she retired she handed us over to Denise Larson who is an angel. We had to change our itinerary a few times and Denise did it with a smile and made sure each time we received an updated itinerary. Going forward, Stellar Travel will book all my travel.
Thanks so much Denise.
Mary

We are currently on our trip and could not have enjoyed a more brutal experience booked through stellar and kari out of Bellevue. First I’d think with a group of 14 of which includes 2 infants and three children under 8. You would think Stellar would book a flight with reserved seating with this type of group. Second our itinerary frequently changed including flights and package sometimes resulting in price increases. Names were frequently misspelled taking numerous corrections.
Kari notified my parents that transportation between a Disney resort and adult oriented result had not been included. The last minute notification resulted in a higher reservation fee. More money more commission.
Be wary of this unstellar travel agencies. You’d be better off booking online!!!
Shame on Stellar for duping our older generation!

Stellar Travel provided us the absolute worst possible customer experience when we engaged them to help us plan and book our honeymoon. I can only guess that they spent absolutely no time researching the cruise they recommended because they booked us on a 55 and older cruise. We were easily 20 years younger than anyone else we saw on board.
In addition, Stellar lied to us about our room details (really, seriously, flat out lied), misrepresented ship amenities, and when we had no choice but to disembark on the 4^th day of the 15 night cruise — Stellar was of no help — despite their claims to «be there before, during, and AFTER our vacation».
When we took this up with them they admitted fault and offered to help us get a partial or full refund. When we decided to act on that recommendation they changed their minds and instead we got a cold response from their legal department claiming that they had no responsibility for the quality of the cruise. Their customer experience manager/​owner, Susan Bluhm, didn’t even care to respond to us directly. Nor did any one of the several agents who passed us around during our planning.
For a company who claims to have such a customer centric benefit Stellar should be ashamed. They made NO attempt to make this right. This was our honeymoon. It meant nothing to them but we’ll never have another.