Grand Central Collision

I’ve taken my car to GCC on several different occasions and couldn’t be happier with my experiences. The office staff is friendly and efficient. They’ve always kept me up to date on the progress of my car and returned it looking better than when I brought it in. Very pleased overall!

I talked to reception and made an appointment based on what my insurance told me to fix a smashed window. When I arrived I talked to Travis– who was helpful. They told me it’d be better to take it to Louis auto glass and they’d help sort out the insurance if there was an issue. At Louis auto glass they sorted the insurance and got me in to fix it by the afternoon tomorrow. This is a word of advice that if I had followed my insurance directions I’d have been without a car for at least a full 10 days– as they originally told me to wait a week for their first available insurance appointment — and then told me next quickest was a body shop… In the end, I’ve just gone to where I would’ve in the first place. I’ll review on Louis auto glass when I get my car back on their Unilocal page. But just want to give Travis a 1+ at Grand Central.

Just had the worst customer service experience of my life here. First they put off my repair a week. Then when we show up for that they said it was supposed to be two weeks. Then they argued and argued and argued about their mistake eventually hanging up on us after calling us liars. I don’t know what kind of work they do on cars. But this was absolutely the worst customer service ever. Take my advice go somewhere else.

Well, first of all, I am really not sure who the person is, who wrote the one star review, but I had the completely opposite experience. This was not my first time to Grand Central. I went in about three years ago, with a scraped bumper. The owner was so nice to me and gave me a couple of different options. He suggested the much cheaper one and he was absolutely right. I was VERY happy.
Now the latest time. My car was backed into by a Canadian. For any of you that do not know, getting hit by a car from British Columbia is only the start of a nightmare. This happened over two months ago and two weeks ago, I finally got approval to get my car fixed (government controlled insurance). There was not other place for me than Grand Central. Lois, who runs the front office is awesome and actually helped me out with my insurance company and the lame one from Canada. She could not have made it easier and did things that they did not do. She is a sweetie and I just may have to go back to see her!
My car went in last Monday and yesterday — only five days later, Lois called and said that my car was ready. It was beautiful and immaculate. They had detailed my car and it has not looked this nice for ages. Not a one sign of the dent and pain was perfect. I have had body work done in Seattle and Kirkland and this shop is, by far, the top one. This includes customer service and workmanship. I met a lady, who was picking up her car also and she told me that Grand Central had been HIGHLY recommended to her.
As for the jerk who gave them one star — try being a little nicer and more patient. Grand Central is very busy — HELOOOOOOOOOOOOOOO — they are GOOD.
I WILL RECOMMEND THEM TO EVERYBODY!!!

Gail «graco» P. Loves this place!!! But we didn’t get the chance. FIRST IMPRESSIONS ARE EVERYTHING.
We received: Horrible Customer Service. My wife was in an accident, and needed some major repair work done on her car. When we walked in the front door to see if they did visual estimates the associate behind the desk asked if we had an appointment. We didn’t. AT that point, (remember we’ve been there 1 minute), he SIGHED heavily and said «This ALWAYS happens at this time of day!» (It was 2:30p) then we decided to take our INCONVENIENT business elsewhere. They missed out on $ 1500, and because of the way we were treated, I will never reccomend them to anyone.