Jack’s Bicycle Center

Just rented a bike from Jacks for a day. Best price and the bike I rented was a great bike for that price. The Kona big Kahuna has SRAM X7 components and quality parts. The ride I did was a 25 mile mountain ride with serious elevation that needed something light with dependable parts. It was a spectacular ride and they hooked me up with a great ride.

There new store layout is great and their service is fantastic. I needed a new tire for my bike and it picked out and installed in less than 15 minutes.
Very happy!

No customer service is worse than bad customer service. Came in with my son to buy a bike. After 5 minutes of standing by the kids bikes we walked out. Not a word from an employee, several walked past.
Other great shops in town, don’t go to Jacks.

Great LBS (local bike shop)! I have purchased a Kona Ute from them as well as a ton of accessories.
A few years ago I was on a group ride and flatted three times out in the county. I convinced a guy to give me a lift in his truck to Jacks. They replaced my shredded tire, put in a new tube and let me finish my ride before I went home and called in my credit card number to pay them for such kind, generous and trusting service. THAT is the beauty of a true LBS at work!
I would have given four stars if bit weren’t for the complaints I get from the mechanics every time I bring in my Ute for service. Hey, it’s a long tail utility bike that the shop sells. I have a Merlin and a Seven and a Cervelo… the list of my light bikes go on but my commuter is a big heavy rig. Gotta work on those too Bike Wrenchers.
Love Kona bikes and Jacks Bike Shop. Stop in. You won’t be disappointed.

After a frustrating experience at another bike shop in town, I found Jack’s. This place is awesome. Great selection of bikes that really suit the local mtb trails and amazing customer service. They set up the bike for me, gave me tips about where to ride, and I got a great deal on the demo since they were closed the next day and had a few extra hours to get in another ride. Jacks is awesome, service was fantastic and knowledgeable, I would absolutely buy a bike here.

Excellent local shop with friendly, knowledgeable salespeople and mechanics. It’s a true family-​owned business, and the people you interact with there are obviously invested in the store’s success. Jack’s, just like the other shops in town, has its niche. There’s a definite preference for mountain bikes, bmx/​urban, and cyclocross, but they can talk and sell road bikes, too. Great selection of helmets, shoes, gloves, and other commuter necessities. I’ve been shopping bike stuff here for over a decade, and I’ve always left happy. They’re particularly good with mountain bikes, and their decades of experience really show when they’re recommending gear for the local trails.
BTW, no bike shop would ever warranty a tire because a customer rode over some glass and punctured said tire. This is user error/​Bad luck/​Act of God. The cost of the item is irrelevant. If you have unreasonable expectations, then you probably won’t approve of any place of business.

Have been in this store a number of times, and have bought two bikes here ~ one about 20 years ago and another this past summer. The bikes were good, but the service is really lacking. The «new» bike I got came with (painted over) repair damage done and the only compensation I was given was for the age of the model (it was an 09 in 2011) and that wasn’t much ~ $ 20 I think ~ paid a total of $ 1200)
We shopped every bike store in the county (repeatedly) and a few south of the county and these guys were one of the two least friendliest. The ONLY reason we bought this last bike here is that it was a better bike for it’s purpose.
My suggestion, if you must, buy the bike and then get service elsewhere ~ they seem to be ones that would prefer it that way anyway. It would really help if you knew what you were doing or looking for before going here because they are not that forthcoming with advise and help in finding what you want.
Over all, every time I’ve been in there it seems they could care less and other times I’m *interrupting* something ~ they were busy with something and *had to stop* to see what I want, rather than «Hi (maybe a smile) How can we help you today» (The only one who smiled there is the woman.)
Don’t expect much at this place and you shouldn’t be too disappointed.

Needed to buy a particular bike and found just what I needed here. Kent could not have been more helpful, direct, and honest. Bike arrived in perfect shape and he fielded my questions patiently and knew what he was talking about. Customer service is top notch, prices were fair, and he delivered quickly. Completely satisfied and would buy again.
FYI:

Uh, «safety glass» just means it breaks into small pieces, not into heart piercing shards. It is not safe to walk, drive or ride over. Just sayin’ ;)

I will not do business with these people again. I bought a pair of tires from them and one of them actually had a small hole sliced into it by dull safety glass. I’ve been commuting by mountain bike for almost 3 years now and never have I had a tire chewed up by everyday debris– this was a large hole.
I called them to explain what happened and asked for either a replacement or a refund and the man on the phone indicated that it was my fault for «running over glass.» One, I did not even see this glass, and two, a tire should not be ripped up by something such as this.
In short, they sold me shoddy merchandise at a high price and refused to take responsibility when such merchandise failed– essentially, they ripped me off. I would not do business with these people. Go the the Community Cycling Hub– at least they are honest there.

local with everything you could want for your bike or if you want a new bike.