Jiffy Lube

I was promptly greeted when I drove up to the bay and quickly escorted into the waiting room, but then I waited and waited and waited… and waited some more. The staff were friendly enough, but it took longer than expected for them to check me in. I actually had to flag someone down and ask if they could check me into the system. After all, you don’t want to abandon your car and hand over your keys without getting some official paperwork that says you did so.
Even though the waiting room is tidy and inviting with magazines, a movie playing G-​rated flick Wreck-​it-​Ralph, and coffee; I chose to walk down the road to the taco truck to get a bite to eat. I confirmed that Jiffy Lube had my phone number, informed them where I was going, and asked them to call me if there were any problems and when the job was done.
I never received a phone call (no news is good news, right?). My car was parked to the side when I returned indicating that the work was done. I stepped inside the office to pay my bill and get my keys. The staff went over the boiler plate checklist of things that had supposedly been done to my car like fluids topped, tire pressure filled, carpets vaccumed, etc.
Unfortunately, when I got back in my car, I noticed the floorboards were still a mess (just as I had left them). I don’t really expect Jiffy Lube to clean my car, but please don’t tell me you have vaccumed the floorboards when you clearly have not.
A mile down the road, my tire pressure light illuminates on my dashboard. I return the next day to inquire about it. The service representative tells me I have green caps on my tires which indicates my tires have been filled with nitrogen. Jiffy Lube uses regular air for their pumps, so he can’t inflate my tires because it is apparently bad to mix air with nitrogen. Really? Then why did the agent tell me the day before that my tire pressure was topped? Jiffy Lube says my front, right tire is 10lbs too low. I need to go to Costco because they use nitrogen. As I depart Jiffy Lube, the dashboard light turns off, but I head to Costco anyway to verify there isn’t anything seriously wrong with my tire. I find out from Costco that topping the tires with plain air is fine. A web search reveals the same thing. The Costco service agent was willing to check my pressure and he says all 4 tires are at the required 32 psi, leading me to wonder if the Jiffy Lube agent topped the tire with plain air anyway despite his objection to doing it. Hmm…
All of these small annoyances add up making me wish I had taken my car elsewhere; somewhere where the mechanics actually do what they say they are going to do, and they actually have the proper knowledge to perform their job. Next time, I’ll take my car elsewhere.

Horrible… If there was a negative star I would pick that…

Would never frequent any of these outfits again! they also do not like negative publicity so have the negative comments taken off Unilocal!
They did an oil change on my Acura, screwed it up so it leaked oil all over a brand new brick driveway. Still trying to get them to rectify the screw up (after 4 months) – but they now become non-communicative…the problem was forwarded to their HQ – who are even worse. Arrogant people. Small Claims Court here we come.
Deal with this outfit at your own peril…