T-Mobile

First, I went in on a Tuesday afternoon, there were only three other customers. So, it was pretty quiet. They had the right staffing level for the number of customers. I worked with an employee named Matt. He was knowledgeable, helpful and quite impatient with me. I’ll give them four stars for being well staffed and getting stuff done, The store seems aimed at the young and hyper. I am old and like calm. One star off. Unilocal’s stars are broken, this is a 4 STAR review.

This t-​Mobile location is always helpful. They are super friendly and willing to give you options without being pushy. I went in looking for headphones and they were very knowledgable.

I wish I could give lower than a 1 star to this location. I had such a horrible experience here. I just switched to T-​Mobile from Verizon and after this horrible customer service I want to switch back. I can’t get service in my house, the service I do get is slow as hell, and now the customer service in store is absolutely horrible. Shout out to Jase for irking me enough to Unilocal this review. Thanks for literally nothing T-​Mobile.

I have a pre-​paid basic cell phone and clearly am not worth the employee’s time. First, I walked in and there were two employees, each helping a customer. I made eye contact, and neither greeted me or said they would help me soon. So I waited.
A family came in after me, and the male employee helped them when he was done with the customer he was assisting when I walked in. So I wanted some more.
When he was done, and I was standing there, he didn’t even ask if he could help me, so I walked up to him and said I had some questions.
My first question was if he could test my SIM card to see if it was still good after I had a liquid spill on my phone and ruin it. He said he couldn’t, but he could look at it. I said it looked fine, and showed him, and he said if it looks fine, it’s fine. Fine.
Then I walked over to some non-​smartphones and said I had some questions. I said the phone I looked at online mentioned voice dialing, but I couldn’t find it in the menu and wanted to verify it had voice dialing. He told me basic phones don’t have it (not true, as I had one with it, and later figured out the one I was asking about had it) and I should «just get a smartphone because they all have it.»
I told him I didn’t want a smartphone, and wanted to see if the phone I was interested in had voice dialing. At this point, he told me that they didn’t really know anything about the basic phones, they just know about the smartphones. He started pressing buttons on the phone and decided it must not have voice dialing.
I asked if he had the manual for the phone and he said no, that I could GO HOME and look it up online. What?! I asked him to look it up online and he told me he couldn’t.
At this point, I gave up with him and messed around with the phone and found the voice command options on the menu. I told him I found that menu and he said, «Oh, then it has voice dial.»
Finally, I had another question about the quality of T-​Mobile refurbished phones, so went to ask the girl who was working. While she did answer my question, she never stopped cleaning up and rearranging the displays to just look at me and act like she was interested in helping me.
An entirely disappointing experience and it was pretty clear that I was of no interest to them.