AT&T

they suck… bought a phone, ya I was upsold on something I really did not need but I bought it anyways… spent a lot of money there… had a problem with a product I bought there… yes I bought the warranty, good luck on that… thanx, never ever again, you ripped me off. over a stupid phone you lost a spendy customer.

WORST CUSTOMER SERVICE.
Went here a early last year to make a change to my phone plan with my mom, these guys are EXTREMELY pushy. Never coming back here again.
I was just trying to get my account separated from my parents, and they are over here getting in an argument with her over how she can get a better deal on a plan. We end up staying for almost an hour, and all while they continue to shove their services down our throat.
They were very condescending with my mother, since she refused to make any changes to her current plan, basically making her feel dumb for not wanting to go with their «Next» program.
I would definitely avoid.

so disappointed in their customer service; bought an $ 800 iphone 6; they told me to get everything off my iphone 5 and return for a $ 100 credit… when I returned, they would only give me $ 55…I told them that’s not what I was told — told them I’ve been an AT&T customer for over 40 years and they just didn’t seem to care; said their «system» wouldn’t do anything to help out — really? It’s up to the «system»? Seems like there are no people to override their «system» for good customer service — they actually confirmed that.
Been thinking about leaving AT&T — this contributes to the decision…

I have a pet peeve about waling into a store only to be upselled stuff, I came in here to pick up a phone and figured maybe I could just get the phone and leave without being pressured. Nope. The guy helping me tried to upsell and persuade me to buy extra stuff. This is why I normally just have the phone shipped to my house.

Bad… Bad …Bad. They will tell you that their prices are the best then you will be shocked by monthly bills. The most important thing for them is money in your pocket. I bought a bundle of wireless and U-​verse as we thought it would have been a good deal!!! …It is not…
They are very good in charging us extra money. I have been a customer with Xfinity and T-​Mobile for while and their bills were quit logical for me. I do not recommend AT&T.
Be aware and ask for the extra hidden fees that they may add to your bill without notifying you.
The best is really to stay away from them.

WORST CUSTOMER SERVICE EVER!!!
Wife and I went in for a simple upgrade. Apparently AT&T is doing a new sign in method to organize the hoards of people who bombard the store. So the lady at the door takes our name and we sit. There were two employees just hanging out at the register socializing while the few other employees were helping people. We ask one of the workers if they had a specific phone in stock because we wanted to upgrade. The girl behind the counter went to the back and verified that they did have the phone in stock.
20 minutes later…
Two employees were still socializing and the others were still helping the same people. A lady walks in the the person taking names does her thing but apparently her issue was so great she passed off the torch to the asian guy socializing to help this lady out. Seriously? Fast forwards a couple minutes, now the girl who was socializing with asian guy behind the counter walked to the door to socialize with him some more. I get it that your job sucks but dude… try to get laid after hours.
So we left. The person who knew we were in for an upgrade and checked for the phone told us to «have a nice day». Thanks, we took our business else where and gave someone else the commission.

Went in to upgrade my dad’s and my phone. Maybe waited 5 minutes at most to be helped. Ahmad was very friendly and answered any questions we had. This store is much smaller than the one we usually go to and didn’t have that corporate get in/​get out feel. Ironically we walked in on the last day of «contracts», so I told my husband and he upgraded online and Ahmad was able to give me my husbands phone as well. Overall great customer service and knowledgeable staff!

PRO TIP: Make an appointment online. Like the DMV, if you show up without an appointment you will be put in a queue. You will have to wait. Even if you have an appointment, you may have to wait a short amount of time for your scheduled person to be free to assist you.
I have had nothing but positive experiences at this AT&T store. Unlike other stores, I have always been greeted upon entering. I especially recommend Annas, who is a great representative of the company and is always pleasant and helpful!
Items I Have Used This Location For:
1. Adding a new cell phone to my plan.
2. Billing inquiries.
3. Adding international calling plans and deleting other plans.
Also, it’s a weird location in like an alley. Very weird.

The people who work here are rude, and know very little about doing their remedial jobs. They are quick to say that they are unable to do almost anything other than sign you up for a two year contract. I would highly suggest avoid this and all AT&T locations unless you are a fan of the hostage experience.

This is a real AT&T. I didn’t know the difference until I went to an authorized retailer, because I thought the wait is shorter.
I would now stick with this store. The helpers are better trained. And actually know what they are doing. They fixed the error made by the authorized retailer.
Yes the wait could be long on the weekends. But you could call ahead or make an appointment.

Okay, an update regarding service. My IVisor glass screen protector got a hairline fracture somehow. So, I went in yesterday to get it repaired and replaced. Initially, I was told that I’d have to shell out another $ 38, but I argued that it was still under warranty so why should I have to pay anything? The receipt from the store confirmed that it was only six months old, and according to the Moshi website, it was still under warranty. I hadn’t registered it because when the rep installed it at this AT&T store, I didn’t get the packaging back that had the instructions on exactly HOW to register it. I explained this, which seemed to irritate her. Grrrrr. The young lady sent me home with some invalid instructions to register the shield that were impossible to complete. Long story short, I was totally misinformed of the procedure.
I called this morning to report what happened and got a very sweet, competent young lady by the name of Alindia (not sure it’s spelled correctly) who got right down to business. I explained my confusion regarding the replacement shield as well as the hows and whats of not being able to register my old one, and she resolved it immediately by setting aside a new screen protector to be installed free of charge since the old shield was still under warranty. She also promised that it would be put on my phone by their best shield installer. I was there an hour later, all promises were followed through beautifully, and I was treated like a queen on a busy Sunday afternoon. Way to go guys!!! You made my day!
Thank you Alindia and Luis! Because of you two, I’m updating my service from four stars to five. You’re the best!

Made the mistake of signing up for an AT&T Go Phone plan. AT&T is now my #1 source of text message spam and they refuse to stop!
Apparently, paying without a contract to AT&T means that you are a worthless customer worthy of annoyances.
If you want your SMS box to be spammed, sign-​up for AT&T!!!

John and Mark are amazing! Problem solvers and amazing customer support saved our tails today:). Thank you. I will drive the extra distance to go to this store from now on, just because of the level of service.

Came back in to get upgrades. Chris was a helpful «retail sales consultant» and walked us through all the options and we landed on our preferred combo of devices and plans. No prob so far and Chris did a good job.
But Holy 5-​signal-​bar Sweet God, then Manager Mark swept in and tried to pull some awful pressure sales tactics at the end to make us buy the monthly insurance plan. Now, I know it’s a risk that we don’t buy it, but we make rational, business-​type decisions around stuff like that. No amount of explaining to him that we understood the math and the potential problem would persuade him to just STOP TRYING TO USE BULLCR*P SCARE TACTICS to make us buy something we didn’t want.
Along with his attempt to keep explaining a particular charge that we told him repeatedly we understood, I’m taking back two stars. If I want that kind of service, I’ll hang out at a used car lot.

Brilliant service from patient staff. Took the time to explain my plan options, phone choices, everything. Took time to research my data usage history to best size my data plan. Great experience, I will be back. Thanks Mark and Matt.

Worst customer service. I went to the store on my way to work to stop by and ask a question about transferring a number. The store hadn’t opened yet and the manager walked up to open the doors. I said I had a quick 1 min question and he just shut me out and said because of security reasons we have to lock the door. The person waiting outside was more helpful. All I wanted to know was whether or not I needed to come into the store to transfer a number, and he couldn’t even take a second to say yes or no.

Every single time I come here it takes almost 2 hours. You won’t believe the frustration you’ll feel in this store. How it takes an hour and a half to buy a Sim card is beyond me, but now I can confirm that I will always hate this store, and dread coming here. An hour wait for a purchase that took 5 minutes.
Also, why would you not have someone there for small purchaces? That seems like an idea a 10 year old could come up with to make the line quicker. Come on.

Terrible service. Messed up my plan and I had to call customer service anyways. Their representatives are not knowledgeable of all the available plans. Overall a really bad experience.

All I can say is that I’m glad I’m not an AT&T customer.
Here’s the scene:
Walk into the store looking to return two items purchased from ATT online. The manager holding the iPad takes my name down and tells me I need to wait in the queue of people to return my items. Fair, all cell phone companies do this.
I then proceed to tell him I will be taking a call outside since it’s too loud inside. I stand outside of the glass doors, in plain view of everyone, on the phone. 20 minutes pass by, the same guy that takes down my name continues to look at me but says nothing or signals nothing, just glances. I walk inside to look at the queue and my name is no longer there.
I ask, where did my name go on the queue? He responds… oh, we were calling your name but no one showed up. Sorry.
Umm. Really? You see me the ENTIRE time standing outside of your doors? And you don’t bother to ask why I’m there? I guess there are plenty of people that loiter right outside of AT&T on a daily basis.
Long story short, I drove off to the other AT&T on El Camino, close to Hillsdale Mall. They were much more helpful and willing to help. STAY AWAY FROM THIS LOCATION.

I’ve made the switch. I am now officially an Android user. I’m old and I need a bigger ASS screen. Do not get me wrong, I love Apple but once you hit a certain «age» ahem it’s time to admit that you might be needing some help.
The Samsung S 4 recently released boasted a 5 inch screen. I knew that this phone was made for me and my aging eye sight.
After 3 weeks of using my new phone I must admit, there is plenty that I miss from my iPhone. But this comes to no surprise as the AT and T customer service dude told me straight up that he preferred the iPhone to any Android device.
But I can’t see!
This store has always done right by me and never was there a time where I felt pressured to purchase a particular device over another. The sales staff just lets you come to your own conclusions while pointing out the benefits of each.
I’m stuck in Android Hell for the next two years until the ghost of Steve Jobs can convince the nice fold at Apple to make a bigger screen for us old folk.