Carlmont Optometry

I don’t recommend this place, because the owner Mike is not nice. I finished my I eye exam but my wife didn’t doctor said my wife need to come back for further exam, and he said we need to pay copay and I never did before. I have been going here for a long time. He never asked for copay. We said we didn’t pay before then he started yelling at us! And after I tried to pay him what I owe him he start screaming at us and said you need to apologize for me first or you get out of my store now, We did nothing wrong, But the doctor also his wife tried to say sorry but he yelled at her and put her in the room. She went out and tried to stop him but he put her in the room again. He is very mean but his wife really nice. Mike ask us not to come back for my wife exam, Again I do not recommend this place.

I bought glasses but did not have an eye exam. I paid for my glasses in fall 2015 and finally brought them home February 2016, after sending them back to the lab 3 times and visiting the store at least 5 times. I have a high prescription and it is standard to bevel the edges of thick lenses so they don’t stick out so much. I wasn’t asked whether I wanted it done originally, and it took 2 tries to get it right. Then I was going to take them home, but got out in the sunny parking lot and realized they had not been made with transition lens material, although I had been charged for it. Many of my visits to try to pick up my glasses were unsuccessful because there wasn’t an optician in the store (I thought this was a basic thing to expect at an optometrist?), and the employee present couldn’t help me. I eventually realized that you need to call in advance to see if the optician will be present– otherwise probably no luck. When the optician was present, she provided very friendly service and I was not charged for any of the additional work. This is by far the most painful experience I have ever had trying to buy a pair of glasses.

The front desk was alright and there wasn’t anything wrong with my eye exam/​dilation. However, I felt I got ripped off though as I looked my insurance and had an estimate of how much it would cost for the eye exam. I went to a Walmart in the past and paid less without insurance before moving here.
This year I tried out a new optometrist and ended up paying about $ 40 less for the same eye exam/​dilation. No changes insurance.
Also, it might not have been their fault as I was a bit early, but the doctor went to lunch and I still had to wait a while past my appointment time for the doctor to return.

Staff is nice, the sad part is that took 6 weeks to get a pair of reading glasses made. If you go there, I hope you are not in a hurry.

Everyone seems very nice here and quick to help. I loved this place I’ll definitely come back because I need new lenses.
I definitely had a great feeling being here.
Its just the way they talk to you and the whole ambiance of the place.
Its soo very nice.
The prices are pretty nice here too.

Very efficient eye test. Probably best one I have ever had. However customer service is not great from optometrist. Not sure I would go back.

I’ve been going here for years. Its a really convenient place to take care of my contacts and glasses. Its generally easy to get appointments soon in the future. Great staff. Myra has been particularly helpful and I really appreciate it! Will be continuing to go here.

This place is great. I called to make an appointment for a routine checkup, and the staff were really friendly. I got an appointment after 5pm so I didn’t have to miss work (which is nice that they even have this option), and they were able to give me an appointment that was only 2 days after I called. The doctor was great also, she really explained everything she was doing and made me feel very comfortable.
(I’m only giving 4 stars just because I didn’t need glasses, so I can’t assess that part of their service.)

I was in the area wandering around and came across this place. I was just browsing around for some frames and sunglasses and one of the workers was kind to help me out. If you are ever in the area and in need of new frames or better service come to Carlmont Optometry. Ask for a young lady name Beth! She provides great service with an attention to detail of the frames chosen, knowledge of the products, and her great professional attitude. Also, it is at a convenient location with many shops around the area. Parking may be difficult in front of the office but park near Lunardis so avoid the hassle of being late! Great professional staff and service is awesome.

I used to see Dr. Liao in the Millbrae office, but then started to see Dr. Chang when Dr. Liao went on maternity leave (and now I think she’s started her own practice). Anyway, I recently started coming to the Belmont location since I no longer work in Burlingame and really enjoy seeing Dr. Chang! She is very caring and treats you as if you were family. I love the time and attention that she provides with every visit. One time when I had a contact lens infection, she even gave me her cell phone number in case I needed to reach her in an emergency.
Dr. Chang will take the time to make sure that you are comfortable with your glasses and/​or contacts and I’ve never felt pressured to make a quick decision. She has recently been working with me to find a new pair of comfortable contacts, and has had the patience of working through quite a few different brands with me.
I would definitely recommend Dr. Chang to anyone looking for a kind, caring, skilled optometrist.

I just had an eye exam here and was very happy with the service. They took their time and listened to my concerns. I also picked out a pair of glasses and then a few hours later decided I didn’t like them. They let me come back to the store, helped pick out a different pair and were very understanding. Good customer service.

I have been coming here for years. They do a very comprehensive test of vision and eye health. Dr. Chang is very nice and seems quite knowledgeable. They take a LOT of time with the testing, which is good but I actually wish they would speed it up, due to the time that I’ve already spent in the waiting room.
My biggest complaint is that I have had to wait over 30 mins and more for every appointment I have ever had here. One time, my husband was scheduled for right after me. After I waited for 40 minutes, I called him at home and told him I hadn’t even been seen yet — he might as well wait another hour before coming in. It would be nice if the office would place those calls letting us know they were running late.
If a dilation is called for, requiring a 20 minute wait for the eyes to dilate and then more for the doctor to free up to see you again, you can pretty much kiss an entire afternoon goodbye.
I think they are 3 ½ stars due to the lengthy wait times.
They are in a big shopping center. Lots of parking.

Nice, clean optometrist location. Dr. Liao is really nice and knowledgeable. Her staff can be a lot friendlier but that’s okay. I once ordered a $ 500 pair of eyeglasses because I thought I needed to burn some leftover HSA money, and then later realized I didn’t have extra money at all. I called into the office the next day and they refunded my money, no problem. Overall recommended.