Masterpiece Gardens & Design

Michael Moore, the owner, acts nice and cordial at first. He seems knowledgeable in garden design, plants and irrigation systems. However once you give him the job, you never see him again. He only communicates by email only if he wants to. If you notify him about dying plants or irrigation system not working, his second personality shows up which is anything but nice and cordial.
Masterpiece Gardens may be good for initial installation and design but if you need weekly maintenance service I do not recommend this company at all.

Poor communication all along the way. I was stood up twice after arranging a meeting — no text, phone call or any communication. Even if my job was small, I expect my time to be valued, and vendors to let me know when they will show up.

Been using Masterpiece Gardens for a while for maintenance. They do a fantastic job and deserve the Diamond Certification that they have. Michael Moore is very knowledgeable and very accommodating. His workers are also proactive. They worked on an irrigation system for us that was a problem to handle initially as we thought we were dealing with an underground stream. He also makes great suggestions for many problem areas we have where plants have difficulty thriving.

I wish I could write a 5-​star review for Michael and his firm. Based on his previous garden photos, his detailed description of his services and a personal meeting with Michael at our home, we thought we had finally found the ideal landscape resource — one firm to design, install and maintain our home landscaping.
We had already approved over $ 10,000 in initial work. We had received estimates that listed the extent, limits and hourly cost of Masterpiece services, a price list. All we needed was an estimate of the time needed for various project phases — time estimate x hourly rate gives us a ballpark cost for planning/​budgeting.
At this point, Michael simply disappeared. No answer to e-​mails, calls or phone messages. After 2+ weeks, we informed Michael we were no longer willing to work with him/​Masterpiece. We can understand not being a «good fit» with a vendor’s style or personality. We can understand that our projects might be beneath a vendor’s minimum value. We don’t understand leaving approved projects and an eager customer simply hanging with no communication.
We are still looking for a landscape designer, installer and maintainer — an integrated service that is managed professionally and communicates well with clients. If any Unilocalers in the Mid-​Peninsula have a high-​quality landscape firm and are happy with their landscape services over time… please share your good fortune.

In 2011 Michael Moore and his team redesigned my small yard including building a small brick patio, recommending plants and installing lighting. The craftsmanship was excellent and the choice of plants and shrubs worked very well. Since then they have maintained the yard including very skilled pruning of trees and shrubs. Highly recommended.

Masterpiece really holds up to their name. Michael is not only very personable but he truly does deliver a masterpiece as he promises. We own a store that caters to landscapers and designers on a daily basis. We have a two acre showroom in San Francisco that we moved into ten years ago. When it came time to choose a landscaper, it was an easy decision for us. We had a vision of what we wanted and exceeded that vision bringing it to life. Whenever one of us steps on a sprinkler or we have a self inflicted problem — he is here that day or the next to take care of it. I can go on and on but I think my point is clear — Masterpiece is the way to go!

I hired master piece garden to design and perform a job that no one seem to know how to do due to the dificulties that the job presented. My home is on a hill and retainig wall had to be built to acomplish the project i had in mind. I had three contractors look at this job and Mr. Michael Moore Had the best ideas and solutions, which is what I wanted ton hear. solutions not problems. Michael, his supervisor Manuel and a team were on site working extremly hard and finished my project without any trouble which I appreciated, since I’m very busy and could not be onsite with them. This was the first time i worked with Michael. i recently Aquired one more property and didnt bother to shop around, since I knew who would take care of this new project for me. This other project went just as I expected, and had no issues. Michael stayed on budget and actually fixed a portion of a fence which was not included in his price, i wanted to pay for that, But he said it only took a few minutes. I was very impressed and I highly recomend his company to everyone.
Thank you MiChael