Pampered Pooch

they do a good job grooming the dogs, they do.
however, the service is out of this world bad. especially the owner — a crazy blonde lady who yells at all her customers.
excellent customer service is not at all on her mind. so we stopped going. she is very rude, rolling her eyes, point at people, no smiles, yells, condescending. i mean Wow.
good luck with that kind of attitude in today’s economy! you just lost 2 dog customers.

Danyne is a very no-​nonsense person with a long background running veterinary offices prior to opening her grooming business. As such, she’s great at identifying when a pup might be having an issue, and is excellent with dogs in general — they really respect her as the pack leader, no matter what their attitude is otherwise.
We’ve been bringing our dog here for a couple years now, and she does an excellent job with him in terms of cleaning. He loves being there, too, with his doggy buddies, and is chomping at the bit to get inside when he realizes where we are.
There is a designated, large playroom where the dogs can frolic (supervised by her staff) with a bunch of toys, and when it’s nice out, a securely fenced-​in area in the back where they can come and go to enjoy the outdoors a bit. The Doggy Daycare is a cheap add-​on to the grooming, and lets our guy socialize while also freeing us up to not have to leave work to go get him.
Overall: go here, there are few places left which are independent, and the reason she stays in business is because she’s really good at what she does, and the pups love it there.

I wanted to try a new groomer. Through the years, I used the same groomer for all my dogs. Everytime my dogs were groomed, the final result was always a surprise. Usually, not a very good surprise. So, going by the advise of my friend I tried pampered Pooch. His advice is some of the best advice I’ve ever got. He difinitely deserves a present. When i entered Pampered Pooch, I was expecting the same hurried handoff like the other place. I was very wrong. Danye spent time brainstorming with me about how my dogs should be cut. I felt confident they were in good hands. Also, unlike other groomers who put the dogs in cages, there is a little posse of dogs who get to play and chill out under supervision at Pampered Pooch. I loved it. This also helped ease any anxiety that my dogs were having. It is a very good and healthy concept for dogs. Upon picking up my dogs, I have never been so happy with they way they were groomed. They looked awesome!!! One of my dogs was so relaxed in a chair she didn’t even notice I had come to pick her up. Also, when I was handed their leash they were happy to see me, but very relaxed also. Not pulling me to get the hell out. If I’m completely happy with an establishment that cares for my dogs, that says alot. I’m super critical, must be the Virgo in me. I felt safe leaving them, happy knowing they were with the pack, and relieved to know that they were going to come out looking great. I am very happy. I haven’t stopped talking about the place.

I should have listened to my gut when it told me something was wrong with this place. I had my dog groomed here for a good 2 years. I recently decided I had enough after the owner was continually rude towards me. I gave the groomer the benefit of the doubt for awhile thinking perhaps she was an animal person and didn’t get along with humans (silly, I know). My biggest signal should’ve been when my dog was groomed and the following day was extremely sick. I won’t get into the gross details but it turns out she had colitis. The vet said the colitis was likely caused by a high stressed experience at the groomer. That should’ve been my biggest signal! She would never listen to me on how I wanted my dog’s haircut. I felt like it had to be her way, and she would get annoyed if I requested something else. I am the customer! The place is always a mad house in there — too many dogs, not separating large/​small dogs, and a grumpy owner who thinks she is above everyone else who owns a dog. I also could never get an appointment, always booked solid. I do not understand why she is always so booked with such a bad business personality! Please, before sending your dogs here do your research and find a high quality groomer that suits the needs of your dog. High quality groomers are hard to come by, but our dogs most certainly deserve to be in a healthy environment.

I tried this place out because it was close to my work and had great reviews. I am NOT a fan. I realize after that a lot of reviews commented on how informative the staff was, which I understand may be helpful when you actually have questions… however I found Danye incredibly pushy about her opinions; «No, for the third time, I do not want to give my dog a lion cut. I just want an all around trim.» I thought my instructions were pretty simple, just an all over trim leaving about 2 inches of fur, but I found myself arguing with this woman for about 10 minutes about this nonsense. I should have known then to just take my dog and get out but I felt after all that effort I might as well go through with it.
Fast forward a few hours, I come to pick up my dog and he’s a nervous wreck! I typically bring him to a groomer close to where I live and he’s always fine! I also noticed that there were a few too many dogs congregated together in a tiny area, including an unneutered male dog humping another dog (who may or may not have been spayed) COMPLETELY unattended to. At this point I realize that I was never asked to provide paperwork prove my dog has had any shots or neutering before leaving him. The 2 stars is because this was partly my fault for not realizing sooner to beware of this place!

I had not one, but multiple awful experiences at the Pampered Pooch. My first impression of the owner was she was very direct and has a ‘know it all” attitude. I guess she knows how to cut dogs hair — but she does NOT know how to be nice to people. The owner thinks very highly of herself and was extremely rude when talking about how to cut my dogs hair — I only wanted a simple, basic cut! I understand you may want the dogs hair cut a certain way, but you would think she would have some respect for how the owner wants it cut.
Every time I walked in I had to deal with a rude owner — I was afraid to say anything to the woman! I took my dog home and he had dried blood on him from buzzer cuts, but I still gave the place another try and still got the same results: cuts on my dog, and a rude owner! I never said anything about the cuts, as that could be the normal hair cutting process, and the final cut itself was done pretty well (after a lot of back and forth with the owner). It was just very surprising to me that every time I spoke to the woman, she acted like she deserves a metal for being some kind of a dog guru. (??)
I was always very polite to the owner, but she was not the same back to me and I am not sure why. It may be the way she treats all of her clients. I hope not. I personally will never go back to the Pampered Pooch or recommend it. I would prefer to go somewhere with owners who are not unnecessarily rude to their customers.

Wow. Danyne and her staff are amazing. Nilou, my 10-​yr. old Westie, hates groomers. Danyne not only gave her a fantastic hair cut (best ever), she took time to talk to me about her anxiety and general health. The fact that there are no crates and the dogs get to «hang out» and play together is a HUGE bonus. This place is a treasure. We will be returning regularly.

Well if you have followed my UnilocalS you know that I am probably the world’s largest NON FAN of the big superstore PET clubs based on my past experiences. So on the recommendation of one of my clients who happens to be a VET, I discovered the hidden gem in BELMONT. A small privately owned business in the heart of Belmont, this SUPERSTAR of pet groomers needs an award!
First of all, when I booked the appointment there must have been a bit of miscommunication and my # number was jotted down incorrectly. Upon needing to reschedule, the staff jumped thru hoops to locate me and ensure my pooch was taken care. After speaking on the phone with the business owner for an informal interview regarding my horse, I mean St Bernard, Zeus… she informed me… with a comforting voice, no worries your dog is welcomed here!
Not only did Danyne and her staff do the most amazing grooming on my 160lb beast. I mean pumpkindoodle… but she gave me some tips and made me feel as if Ive known her and her staff for years!
~STANDING OVATION~ to you and your staff for making a PAYING customer feel welcomed and taking the time to listen to my concerns. Oh. NOT TO MENTION… for doing one FANTASTIC JOB! My Angel looks marvelous! When I picked him up he was happy but not over excited and anxious. This btw was always the norm when I retrieved him from PETSMART and the suedo groomers… who had no people or pet skills.
Danyne may be a small framed indivual but she is a POWER-HOUSE…not only as a business owner but as the Dog Whisper of Belmont!
Ooops before I forget… her place was CLEAN!!! and can I stress CLEAN… the pups she was sitting for where happy and running around content and full of energy!
I will be sure to come back! Hopefully I can convince her to see my Lycan (the 11lb chihuhua we have lovingly nicknamed the FrenchHo) who’s nails are so long because he was abused prior to us adopting him. No one including my current vet, 300lb brother… and previous groomers have been successful without drawing blood and demanding we NEVER COME BACK! LOL

A bit of back-​story is required here to explain what on earth possessed me to patronize The Pampered Pooch. If you were to ask him, Maxwell Chin would unflinchingly inform you that he is, in fact, a ferocious lion, unable to be tamed, restrained, or otherwise swayed from his jungle instincts. If you’d ever been trampled during one of his prowls, you’d be inclined to believe him due to his gigantic, razor-​sharp wolverine-​esque claws. Max is a large cat; not exceedingly fat, but thick and large, tall and strong. No mere house cat, Maxwell Chin isn’t beholden to the domesticated feline’s sensibilities pertaining to grooming, either. Subsequently, he became overgrown with ‘under-​coat’ and grooming himself became more than he could handle. This also meant that sometimes our precious little kitty — I mean our vicious, fearsome lion — tended to be… well… smelly.
The vet recommended The Pampered Pooch, as he knew the proprietor from many years back when she saved the life of a dog who had been struck by a car. She has worked with animals for many years, has a strong background, etc.
We hesitated slightly because Max is afraid of strangers. He crouches low and, if possible, burrows into a hiding place until he has ascertained that the Stranger Threat Level has returned to a sunny yellow or a calm blue. Also, did I mention that Max is strong? Because he is. I have no doubt that if he were so inclined, he could single-​handedly push-​start a stalled vehicle with a family of four inside. He’s *that* strong. If he doesn’t want to be held or restrained, he won’t be, and he won’t even have to resort to using those swords he has protruding from his paws.
Cautiously, we took Maxwell Chin to be groomed. When we left him at The Pampered Pooch, he was his usual imposing presence. What magic occurred during his visit may never be revealed, but its effect was obvious and dramatic: Max was half his former self! He was clean and soft, smelled like a kitten, barely shed for weeks, and was on the whole, irresistibly handsome! His paws, which typically tend to hover near the ‘brown’ area of the color spectrum, were soft and pink and demanded to be kissed! His weapons of mass destruction had been effectively defused and we didn’t need to live in fear of accidental puncture, gouging, scratching, bleeding, or shredding.
Max walked taller; less swagger, more strut. He was a whole new cat — and he *knew* it.