Commons At Pilot Butte

Just moved in a couple of weeks ago. Office staff was professional, kind, energetic. They were also very accommodating. My unit had new carpet, flooring, blinds and counter finishes upon move in. I’m in a 2 bedroom/​1 bath. The floor plan feels quite open and spacious… feels much larger than it is. I’m on the ground floor and rarely hear any noise from my neighbors. (I mean, it’s apartment living, you will hear your neighbors from time to time.) I won’t lie, they run a little higher than a comparable unit in this area, however, you cannot beat the location! Pilot Butte steps away, no road noise, well maintained complex. Had an issue with my dryer shortly after move in. Maintenance was here in 45 minutes and the issue was resolved. I highly recommend.
Kathleen M.

My Husband and I live close to 3 hours away from Bend. In preparation to move within a month, I had called multiple rental companies in regards to openings as well as general questions. I made a call to The commons at Pilot Butte on Monday the 12^th of March, to hear that there were no openings in the near future. I made small talk with the woman I was speaking to. She took my name and number and told me that she would contact me when something came up that met my needs. On Friday the 16^th of March I received a call from the woman notifying me that a one bedroom had just opened up. We discussed all the details and I told her my Husband and I would make a special trip in order to view the unit the following Monday at 1:00 pm. My Husband and I drove down Sunday with awful weather over the pass and stayed at a hotel that night. When we arrived 10 minutes early in the rental office the next day, a woman was sitting at the right desk with brown curly hair. I introduced myself and let her know we were early. She replied with «Oh, your here for the 1 bedroom, it is taken.» She was smiling, so I immediately asked if it was a joke. She replied «No, I see you have an appointment here, and it was rented out on Saturday.» I asked if she was the woman I had spoken with on Fridday, which she was not, I then asked why I had not received a call to cancel my appointment. She said she was not sure. I explained that my Husband and I lived 3 hours away, made a special trip to see this apartment, and between the hotel/​gas/​food we spent $ 400 JUST to see this unit. With a smile on her face she was speechless. This woman had no remorse for our situation. I asked her to communicate the predicament that the former woman I talked to on the phone had put us in. She smiled, again.
I have been in customer service management for close to 8 years. I have would never tolerate this incompetence towards responsibility or classless and disrespectful behavior. In the end, I am thankful this happened because I would never expect anything to get done or my needs to be met with the staff this apartment currently has. My suggestion: Keep looking, just like we did!