PODS

I would stay as far away from PODS as possible! My experience with them was awful and disappointing.
I placed an order on the phone with one of their agents who booked a POD to be delivered to my home on a Friday. Gave me the info, told me he googlemapped the home, there was sufficient space (even after telling him my driveway is steeper than most… it will be fine, he says), told me I didn’t have to be home for the POD to be delivered, deal seemed great, gosh this was easy! WRONG!
Friday comes and I get a phone call at 1:30pm from a PODS driver telling me he’s going to deliver my pod around 2:30pm-3pm. Cool, I am at work and when I get home later tonight, the POD will be set up in time to pack everything the next day (from which I hired movers for). 9pm that night I got home expecting a POD in my driveway and IT WAS NOT! No phone call from the driver, nothing! I assumed he didn’t attempt the driveway? I was furious! I couldn’t get a hold of anyone because they were CLOSED — no 24 hour service, nothing for this company who is all over the country! Early next morning I called, was on hold for ONE HOUR (Not kidding!!), ended up having to EMAIL customer service who replied that day and wrote, «We apologize, but we leave delivery to the discretion of the driver. He said your driveway was too steep. You can come to one of our PODS storage areas and load there.» WHAT!!! They couldn’t get the POD up my driveway and not once do I get a call NOTIFYING ME that there was NO POD waiting for my when I got home??? Ultimate FAIL, PODS!!! If I wanted to bring my stuff to storage, I wouldn’t have called PODS to deliver this unit to me! It took over an hour on hold and several back and forth email communication to let them know I wanted a refund. Never got a call from the local company they dispatched my order to… What a big fat waste of time!!!
Please save yourself the stress and use a local company who will answer the phone and actually care about helping you move. PODS just takes your $$ and good luck getting ahold of someone to talk to in their customer service department. Funny because when I called to place my order, my hold time was less than 5 mins.

I called the main office to get into a couple of my PODS. When I got there Ace and Jesus never got word that I would come by… yet when I got there these two employees went above and beyond to help me out. PODS you need more employees like Ace and Jesus!
These guys are the best employees you could hire!!!
Thanks

My clients are moving from the Martinez area to Marin County. They hired PODS to move some of their items. When the POD was being retrieved the POD driver hit and damaged my clients gutters on their new home.
The driver told my clients they would be hearing from PODS directly. They have not received any attention regarding PODS taking care of the damage.
Has anyone else has this problem?
Any suggestions for us?

i would steer clear from this organization. they are full of sh_​t!
do not use this company!!! you will regret it… nothing worse in life than a regret!!!

I have a newborn baby and not looking forward to moving period as many people aren’t. At our lowest, little places our tiny income family could call home in a city we’ve lived in for year is eagerly raising rent out of the range of affordability for the average American. People around me are fighting over 300 ft studios for 1,500, more than we can even comfortably afford. I say this as a matter of perspective into the flaw inherent in the PODS cost cutting practice of utilizing remote Text chatting and call centers as the Only method of sale and maintenance of customer accounts. After spending 45 minutes on the phone with the initial salesperson I was eager to fork over upwards off Half of our former RENT amount just for the peace of mind of an easy move and storage experience to soften the blow of gentrification on our Egos. Thinking that every employee of the company was taught the value of customer experience and return on investment in repeat business and reccomendation, after I realized that the package that the phone operator Upsold me to Easily wasn’t what I thought was advertised, and that it was a tiny 3.5% or so difference, I thought a quick chat would take care of it. One hour typing with a baby in my arms, 20 minutes on the phone this morning and four to five emails amongst me and emoloyees and I am told to call the call center back so that Maybe someone Might be able to solve my problem and I would have to tell my story and beg yet another person to take money that I really don’t even have to spend.
I thought that after reading the review before, all I had to do was call my local storage center. But since the only Number that the manager can be reached at is a personal cell phone, I am left having wasted another half an hour holding and talking to someone else with no incentive or authority to keep the business that would have been generated by my account. Amend your customer service policy and invest in company Cell phones for the managers please. Excellent business idea tedious and inefficient execution of customer service maintenance before the job is even sold.

We used PODS during our move. We found it so easy to use. So easy to schedule delivery and pick up, drivers very helpful. Gave great suggestions on how to better use the space. We really enjoyed our experience and should we move again (hope not to have to) will definitely use again.
Santa Rosa, Ca

So I’m assuming this is probably going to be deleted because PODS pays for Unilocal,and I very very rarely review businesses. But my latest experience with PODS was absolutely horrible.
PROS: Super convenient, Drivers are excellent
CONS: Billing is confusing, random, they change the prices whenever they want, they postpone pickup in order to bill an extra month of storage, the customer service reps are absolutely horrible, while supervisors are not a whole lot better. They issued me a credit that after 3 weeks is yet to be issued.
Prior to the end of service I had recommended PODS to multiple people. These referrals brought in thousands of dollars in service fees, and from this point on I will NEVER recommend them again. Some advice PODS if you happen to ever pay attention to this. In the last month of service, leave your clients with a positive experience and they will provide unlimited referrals, leave a bad taste and they will provide honest Unilocal reviews.