WOW!

I hate this company with a passion. My remote went bad. They expect me to drive 25 mins. to get another one. And I can’t be guaranteed it will hlep. because it could be the adapter. The want to charge me to come out and that won’t be for another 2 days.
Then I find out ABC family which is now Free Form is not working, Even though my 2 sisters who live in the same city, but each with a different cable company have the new station. Call WOW and I find out that the station is working in HD. I only have HD on the livingroom TV.

Wow has continually managed to let me down. Every time I think that they’ve hit a low, WOW, they find a new way piss me off. First off, their prices have climbed through the roof (for basic cable). I don’t care if they have to pay to get major league sports, I don’t watch sports so I’m paying for something that I don’t want. I ended up getting a streaming device for a couple tv’s and an antennae for the attic and dropping the cable, keeping only Internet.
That starts a whole separate bitch session. I’m so sick of how often we lose Internet. Last summer it was like rolling blackouts, it’s a little less sporadic now but it still happens often. And what do we as paying customers get for all the time we lose Internet and have to start burning up data packages on devices? Not a damn thing.
If you try to get ahold of a human being when you have an issue, Good Luck! I’ve probably lost a day or 2 of my life if I added up all the time I’ve waited on hold with this cable company in the last 10 years. I switched to Time Warner once and was the same. We were lured back with a discount that ended up being short lived. The cable companies ALL suck, so I’m just staying here because I know the grass isn’t really greener. Something has gotta change.

Why do I gave to drive 25 min. Out of my way to get a remote from company? Or pay $ 20.00 in postage. Maybe it’s me. Not happy with WoW… I need to be in the next commercial for customers.

We can’t get through a single streaming tv episode. It’s not the equipment, it’s been tested and it’s only at night, when everyone is streaming. They simply don’t have the ability to handle all their customers. To test it, during the day, I was on my computer using the internet, and watching a streaming video through apple tv. No interruptions. At night, we turn off our phones, shut down the computer but the signal still drops multiple times during a show. There is no point in having internet if you can’t use it.
Meanwhile in China…

W.O.W.= Wide open WASP. If you are Hispanic, Black, Gay, etc there is no offered package for those channels. It is completely transparent who their target audience is. We are changing providers to one which offers plenty different channels. Sure, I’m not black, but what would African-​Americans watch that is tailored to them? I am gay and bilingual (Spanish). Literally ZERO options except for ONE Spanish movie channel. If cable service were available in 1950, I guess it wouldn’t be a problem. Almost 2015? Keep your WASP agenda to yourselves!

Plain and simple — unreliable service. The cable and internet go out all the time. The customer service does their best to help, but can only do so much. I could not in good faith recommend them to my friends and family. I have had them less than a year and I am ready looking for new service. Thank God I did not have to sign a contract.

You get a past due bill with a note saying «call us we can help» When you call they say they will only help if you pay the past due amount. Duh what do you think I’m calling about! I need 3 extra days even wanted to change my due date by 3 days and willing to pay for prorated charge and was told «no».

Since AT&T uverse or whatever is not in my area, I opted for WOW, and I love being able to have wireless interest on my laptop. It’s honestly, one of the most useful things I think I have ever paid for. I am on my computer at all hours of the day and I need a reliable internet provider and WOW is just that. I can pay my bill easily and the service there is always friendly. I have had really good luck with them and for $ 50/​month I think it’s worth wireless internet!