Dunkin’ Donuts

I honestly don’t know why the 2 – 3 bad or mediocre reviews here. I’m guessing those who had that ONE average experience here may have been in a bad mood themselves (you coffee addicts know how moody you can be before you get your morning dose of caffeine!).
I’ve been a regular at this Dunkin in BH for a while. Actually, I became a regular there right after Hurricane Sandy happened (since Oct. 2012). Since then, some employees have come and gone, the entire place has been remodeled and updated (the layout is a lot nicer than other Dunkin’s I’ve been to around NJ/​NYC) and the crew is extremely friendly and welcoming. Citas, Kira and the entire team there are awesome, friendly, efficient and clean! Whoever happens to be working the food-​prep station, I always see him/​her cleaning and wiping down that area quite often. I honestly can’t ever recall a time when I wasn’t greeted with a friendly smile followed by a hello and sometimes even some friendly conversation while I wait the 20 – 30 seconds for my coffee. I’ve been there when it’s slow (sometimes around late-​morning) and I’ve been there when it’s extremely busy on weekends and I have to say, they are a well-​oiled machine when it comes to completing customer orders… and they STILL do it with a smile and courteous, friendly words!
I don’t usually order donuts, bagels or any food products (bikini-​beach season is ALWAYS happening for me!). I have given in and treated myself to munchkins a few times and they’ve been good, fresh… even at 3−4pm in the afternoon.
I’m there about 4 – 5 times a week… I sometimes even work from there some days and it’s been a great «home office» for me. The wifi is always working well, the «Dunkin Radio» DJ’s are funny and annoying at the same time… but most DJ’s are! The music is hip and trendy (at least to my great musical taste!).
So in conclusion, I hope this review puts to rest, the «so-​so» reviews others have submitted here. You can’t really measure any place off of just one visit. If you do, then that’s unfortunate. I’d definitely recommend this Dunkin to any Dunkin fan or any fan of a great, friendly café like this one. Kudos to everyone there, see ya’ll again real soon… perhaps tomorrow! :)
Thanks!

I don’t understand the poor reviews of this place. The staff here are like speedy Gonzales on coffee lol. Yes the prices are a few quarters more but what do you expect: it’s Berkeley Heights!
I’ve come here on a busy day where the line was at the door, I was out in 10 mins!!! The girls at the register despite how busy they get are always friendly and suggest things. I’ve become an addict of their pumpkin munchkins #yumyum I don’t recommend DD donuts at night because they taste bad.
I recommend this DD. The only downfall there no drive thru. Pricey coffee, great service and yummy munchkins!

Never impressed with D&D in general, but this location is especially turns me off. Old, stale donut crumbs on tables. A few unfriendly young cashiers who need not grumble and could benefit from lessons on how to turn the corners of your mouth upwards into a thing called a smile. Only stop by if you are really desperate!

On a crowded Saturday morning, I was waited on by someone who appeared to be the manager. He seemed displeased that I didn’t want to order a coffee, just a breakfast sandwich. When I ordered my breakfast sandwich, I repeated myself several times. When I received my sandwich, albeit quickly, it was made wrong. (I ordered ham and cheese on a croissant, I received ham, cheese, and egg on a croissant.) The cook who prepared and served me the wrong sandwich, opened my sandwich up, scraped off the egg, rewrapped it and gave it back to me. Gross. Otherwise the atmosphere is clean and service is swift.