Firestone Complete Auto Care

Everyone is very helpful and thorough at the Berkeley Heights location. I appreciate the detailed account of service and advice. Thank you!

Last week after getting a flat tire & having Triple A come & put my spare on my neighbor tried to plug the tire but the plug was 2 small. I took it to Firestone cause that is where I had my 4 new tires put on over the summer. The man there took the tire in the back area & after looking at it said they could NOT fix it as someone already tried to plug it & if they tried to patch it that it would leak. Company policy he stated. OK so I take it to my gas station up the street from my house. Which by the way are the nicest guys. They told me no problem & patched tire & now its back on car good as new & only charged $ 15 by the way. They also told me that they get a lot of disgruntled firestone customers coming to them saying Firestone is a rip off & tries to sell people tires even when not needed. How can a tire place not be able to repair a tire when fixable??? That’s because they are out for the big bucks & know there is no money in doing that. Only when selling tires. BE CAREFUL W/​THIS PLACE. I would NOT trust their work ethics.

Over all spent 672.00 for 2 tires with marginal reviews. After writing a letter to management was reimbursed 220 to make up for price difference on identical tires purchased at competitor. Management really wanted to keep our business.

I have been here a few times and I have been impressed for a couple of reasons:
1. The service advisers don’t seem to be the sleazy, dishonest type. They have been straightforward on items I needed and have always been pleasant to speak with.
2. Their prices are middle of the road but they do a quality job. And they also add a warrenty on most items which gives you the piece of mind you need.