Nail It Spa

After many trips here I realized that my points card was getting me absolutely nothing. They claim that each dollar spent accrues points and then you receive rewards. This was definitely not happening… The card was a scam. Today I had a gel manicure removed and received a new one. They soaked my fingers in a bowl of acetone nail polish remover instead of wrapping the nails in foil and nail polish remover. Then I noticed the owner pour the contents of the bowl where my fingers were soaking into a large bottle of nail polish remover. He used a strainer to remove the chips of nail polish that had come off out of the liquid. This was not for disposal! Obviously they are REUSING the nail polish remover! Gross… no more trips back for me. They are pretty rude there also.

The only redeeming quality is… come to think of it, can’t find one. Came in for a gel manicure. Only color selection was Shellac. I left bleeding on 2 fingers and peeling within 3 hours. Employees were not friendly or welcoming but had to go back the following day to have it fixed. they acted like it was my fault somehow and managed to cut me again! Save yourself the trouble and go another ½ mile down the road to 4U Nails.

Just came in for a pedi and was taken care of right away, so that’s always great. Looks like they have a large enough staff to accommodate big parties, so keep this place in mind for bridal parties. That being said, I found the experience leaving much to be desired. It was just a marginal effort, and only slightly better than what I could have done myself. Looking at the other reviews, it seems like the quality of service really depends on who you get.

Nice and clean… They do exllent job!
They do great mani and pedi…
I was looking for a place to get my nails and massage, facials… Finally i found right place.
Nail it Spa in Berkeley Height.

This place can get busy quick especially on a weekend. When they are busy they do try to get through your mani/​pedi rather quick only so the person waiting doesn’t have to wait forever, which is great when you’re the one waiting too!
This place is really all about who you get. I’ve had fantastic feet and leg massages during my pedi and I’ve had some not so great ones. Same with the neck massage at the end of the mani. Most of the time I can get 3 weeks out of my gel manicure, but sometimes they’ve only lasted a week or so. Again, it comes down to the luck of the draw with who you get. Also some of the pedicure massage chairs don’t all work, which is a bummer if you get seated there.
Overall I keep coming back, it’s usually a quick, but decent place. I pay $ 50 for pedi and gel mani.

Horrible horrible experience. I had called 3 weeks ago to ask if they take Mother’s Day reservations and he told me yes — so I asked him what time was best, he told me 3:30. I called two days before Mother’s Day to confirm the appointment and he assured me yes, you are all set. We show up and of course it is packed, as its Mother’s Day, so that is to be expected. We are okay to wait a couple minutes. 30 minutes go by. He seats other people (walk ins), before he starts to sit my family, so I go to the front desk to see what is going on. He laughs at me, tells me to calm down (and let me tell you — I was actually quite reserved for what he SHOULD have received from me!) and I said I am calm… in fact I was very calm when I arrived in time for my appointment and now that its 30 minutes later, I am a little less calm that is for sure. I think the bottom line is that his customer service was horrendous. He just kept smiling and laughing and using his hands to say calm down and would walk away.
I understand it was Mother’s Day and they were busy, but he should have told me they don’t take reservations when I called 3 weeks ago. I would have gone elsewhere. OR since he took the appointment, he should have kept the seats empty around 3:30. Restaurants do it all the time — so we know its possible. Lastly, he could have at least acted like a manager, and been empathetic. Apologized for the mix up and made every effort to rectify the situation — but he did none of that. Just laughing and walking away. Horrible.
And I will say others there had similar experiences — another mother/​daughter duo that had an appointment were told to come back in 10 minutes, and when they did, they were pushed back AGAIN. Another woman thought her name had been written down on his walk in list and realized 20 minutes later that it was not. And the entire time, the manager and another female in charge had zero compassion and were rude the whole time.
The price is cheap, so that is nice — but with such horrible service, its not even worth the trip. Pedicures are an extra that we pay for to relax… when you have such a nasty experience, as we did; it takes away from the relaxing time.
I have never written a review on here (I had to sign up on Unilocal to do this) — but I feel so strongly about the experience, that I felt the need to warn others.

I’m not very experienced in mani’s and pedi’s and I’ve only gone to an expensive salon once to get them done. This is your typical nail salon in the Berkeley heights area. Its nothing fancy but it does the job, and in my opinion, it’s done pretty well. There are cheaper salons if that’s what your looking for but I got a pedicure for a reasonable $ 20. A nice foot, calf, and shoulder massage were included. I will be going back for my toes when the weather improves.