Casa Azul Cleaning Services

I’ve used Casa Azul a couple of times now. The first was a regular cleaning, which was well-​priced and convenient. This last time around was a deep cleaning, which included cleaning inside my refrigerator and oven; they shined afterward! My counter tops were sparkling! And they did anything I asked, like vacuuming my curtains and vent covers. They even de-​webbed a hard to reach spot in my high ceiling that I probably would never be able to reach. They accommodated my schedule (I had to leave early the first day and they came back the next business day after). When they were done, they asked me to check around to ensure everything was cleaned as I needed. If it wasn’t, I just asked, and they did it. It felt great to have a clean house that I did not have to spend hours on; as a result, I was able to productively do my own work instead, and all for a really good price. In summary, Casa Azul is very accommodating, considerate, pleasant, thorough and reasonably priced. I’m definitely going to use them again (and hopefully every quarter for the deep cleaning!)

We’ve been using Casa Azul at my job for a couple months now. They do fantastic work at a great price. Highly recommended. :-)

Casa Azul is high quality cleaning for an affordable price. We have them come every month and it relieves a lot of stress and fighting between my partner and me. They do a great job, I highly recommend them

Did a pretty good job. Had them for a non-​move out cleaning service. Very friendly lady at the desk to deal with booking your appointment and payment. The ladies were friendly as well. Though it could have been a bit more thorough, it was overall a good experience.
A little pricey. I guess thats expected for a college town. I had them clean my floors, bathroom, and kitchen and it was $ 120 dollars (non-​move out). My parents have maids who clean their entire house (~3400 sq ft) for just over $ 100. But like I said, college towns tend to have demand for these sort of services.

I think our experiences with Casa Azul are pretty consistent with other reviewers here. We started out great, but after a week or two things started to go downhill until ultimately we gave up because our feedback went unheard. Every week the cleaners would skip a bathroom, ignore the dirty hallway, not vacuum the stairs… Every week we called and asked the owner for the service we paid for, but to no avail. Today I called to say we would no longer be working with them. The owner could not have cared less. I insisted on giving her my feedback, but the owner is clearly not interested in growing her business by learning from her cleaners’ mistakes. I just took out two garbage bins that were left unemptied, cleaned my dogs footprints from the floor and vacuumed my stairs, after paying Casa Azul 120 dollars to do it.

These people go above and beyond expectations to satisfy your needs.
I have a slob for a roommate and needed a last minute cleaning job. They initially were not available next day but were able to accommodate me by sending the office person and manager to at least clean the bathroom and kitchen to make it presentable for some people I was showing the place to.
The cleaning was thorough, and they even organized things like stray papers for my inspection rather than just throwing them out (even though I said everything in the room could be trashed). Very dependable and responsible job.

I used Casa Azul for a move-​out cleaning for my one bedroom apartment in Berkeley. Two professionals were supposed to come, but only one person came. She kept on talking on the phone while cleaning and complained to her friend in Spanish that it was sucio (dirty) — like very loudly and multiple times. I mean, it kind of defeats the purpose of paying for professional cleaning service if things are limpio instead… Or maybe she didn’t think I would understand Spanish. I feel bad.
As for the cleaning itself, I thought it was ok-​ish but then the cranky new tenant charged me for another cleaning service from a different company because he thought the move-​out cleaning wasn’t adequately done. Meh. So in other words, I was ok-​ish with their cleaning but the new tenant guy didn’t like it at all. He could have been a clean freak or a germapho. Or the cleaning could’ve been sub-​par. Or a bit of both. Idk. Anyways, whatever was the case, I paid double the money for two cleanings so bad news for me & good news for both of you guys! :D

I have 1BR that is about 500 square feet, but I have a bunch of stuff crammed into it, including a lot of little junk that covers my vanity top, windowsills and various corners and shelves. I am not a dirty person but can be untidy, and since I got a knee injury which makes it difficult for me to clean my mom decided to treat me to a house cleaning. They came for about 3 hours while I sat out on my balcony, and when I came back in to inspect, I was shocked by the thoroughness of their job! Somehow they had manage to move all of my crap, clean the surfaces beneath it, and put it back safely. I am still opening cabinets and realizing «They cleaned here too?!» It’s the kind of cleaning I’ve always dreamed that someone would do but have never gotten from the couple times I’ve hired people to clean in the past. I am super impressed with how efficiently they used the time they were here, and I would recommend them to anyone.

I wanted to like this service as they came highly recommended by a neighbor. Unfortunately despite my sticker shock for the initial deep clean I hired them. I was assured the clean would be very deep — top of fridge, the dusty vent thing under the fridge, the grease on the stove hood, baseboards, EVERYTHING. She swore I would be amazed and understand the level of effort they would put in would be well worth it.
Two people showed up. One was certainly in a hurry. They did not do half of the things we discussed, including the baseboards, wiping down the new tile wainscoting in the bathroom that had construction dust. Corners in the floor were missed, the kitchen floor was not scrubbed as promised. When I pointed several of these things out to one of the workers, she asked the other do re-​do. The other lady got visibly upset and said she didn’t have time to do it again cause she had to leave. So the first lady stayed behind and tried to re-​do the floors and other missed areas I pointed out — all of which I specifically asked to be done in the beginning. After spending another hour she called her office. They decided that rather than finishing the job, they would knock $ 15 off. I would rather have had the work done.
I was really disappointed, felt ripped off and taken advantage of — I’m generally willing to pay if the service is really great, but this was not. I would have understood if they missed obscure areas, but the standard stuff should have been done. I certainly did not hire them for regular service as I had hoped. I will keep looking.
I am giving 2 stars because the one woman understood and tried to address the missed areas and some areas were well cleaned. Just the overall satisfaction is very low.

There is always a little hesitation when you let a stranger into your home to do work. I chose these guys due to their stellar Unilocal reviews and I must say that not only was I not disappointed I was extremely happy that I found them. They not only did more than what they promised, they did it in the best fashion I have ever seen. I can only say that I felt completely at ease with their workers. They are all professional and extremely nice. They definitely deserve our future business and I recommend they deserve your as well !

We used the Casa Azul team to clean our 2400′ Kensington house when we moved out. Everyone I dealt with was extremely nice. They arrived right on time, ready to start. They worked hard, efficiently and did a fantastic job!
I especially liked that they used eco-​friendly biodegradable products that were safe, efficient and left the house sparkling clean.
I highly recommend Casa Azul!

Casa Azul has been cleaning my house once a month. The cleaning team assigned to go to my house always do a remarkable job. They always call me in advance if they will be even 15 mins late. This company has been in business for around 12 years and is for a reason: good job performed and friendly staff. Totally recommend this company.

I have been using Casa Azul for a while now. They have been in charge for cleaning my apartment on a regular basis. Company is very punctual and always keep in the loop in terms of cleaning appointments and follow ups. I would totally recommend this company for everyone who is interested in having their location cleaned in hands of professionals that have been in business for many years now.

ATTENTION READERS: This cleaning service gives discounts (significant ones) to their customers for giving them a 5 star Unilocal review (it has to be 5 stars). They did it to us. So we wrote one. I am letting you know that b/​c we needed the discount to afford these people and at the time I thought they were pretty good. However they definitely got worse over time like other Unilocalers have said — prob b/​c they got your good review already and now don’t have to try as hard. They consistently started showing up over 45 min late and would try and make up for it in time when they were cleaning our house — problem there is they didn’t do a thorough job.

Great service! We moved out of our apartment, and their team did a great job cleaning the place. The bathroom was sparkling, and they even cleaned behind the fridge and stove!
We needed someone really quickly, and scheduling was very easy. The team showed up promptly, listened to instructions, and started cleaning right away. Overall, it was a very easy and positive experience.

Today was the first day we used Casa Azul and we are so pleased. The house looks better than the day we moved in. They even cleaned the trash cans. WOW!
Thank you!

Wonderful! I called Casa Azul for a move-​out cleaning — the price was average for the area, but definitely cheaper than a lot of the local cleaning places that also have good reputations (err, Unilocal reviews).
Two friendly ladies arrived right on time and got right to work, not finishing until the full time I had been quoted was up. The apartment was SPOTLESS, and they really cleaned every nook and cranny — drawers, my super deep/​high cabinets and shelves, radiators, everything I rarely have the energy to clean well.
I’m super tempted to have them come clean my new place once in a while now, but I cringe at my own laziness… we’ll see.

I did not have the best experience with the cleaning services; however, it is because of how Shanna handled the situation that I am giving Casa Azul 3 stars.
1. Scheduling an appointment: Shanna was prompt in returning my email inquiry, and very friendly and professional over the phone. She was able to schedule a Saturday afternoon appointment only a few days before, which was great.
2. The cleaning service:
a. THE BAD:
Unfortunately, the women who cleaned my home arrived about 45 minutes late. Although they had my phone number, I didn’t receive a phone call from them telling me they were going to be so late. I understand that sometimes housekeepers may need to be late, especially if they are coming directly from another home, but all I ask is at least for a phone call letting me know you’ll be late, or, if that’s not possible, more of an explanation or an apology would’ve been nice.
Further, I was charged $ 120, which is the highest end of the range I was quoted ($ 105-​$ 120), and then I came in to realize that they did a fairly poor job — the area rugs were not thoroughly vacuumed, I found a huge piece of dust/​lint on my bed linens, and they didn’t clean my stove top burners — but worst of all, there were brown stains all over my bathtub. They must’ve used bleach on my porcelain bathtub — you should never use bleach on a porcelain tub, because it leaves stains
Luckily, Hydrogen Peroxide quickly got rid of the stains, but I should not have to go on the internet to look up ways to get rid of bleach stains, and then go to the store and buy hydrogen peroxide to clean up after I paid $ 120 to have my apartment cleaned. They did show me this before they left (after I paid, however), but perhaps due to a miscommunication I thought all they said I needed to do was rinse it with water — it was unclear to me what exactly happened or how to fix it, and it wasn’t until I went searching online that I figured out what was wrong with my tub.
b. THE GOOD: my kitchen floor is sparkling, and they thoroughly cleaned one of my counter tops which I thought was just destined to have stains on it forever. Besides not cleaning the stove burners, they really did a great job in the kitchen.
3. Post cleaning: I emailed Shanna to let her know I was upset about the bleach stains, and noted the other things I listed above. She sent me a very professional, apologetic response, and made me a generous offer which made me appreciate how she handles her business. Shanna definitely takes pride in her cleaning service and cares about customer satisfaction. Although I had a very frustrating experience, I would still try Casa Azul again because of how Shanna handled the situation.
In sum, I think Casa Azul is worth trying. It sounds like some cleaning teams are better than others, so perhaps try to request an experienced team when you schedule your appointment, or be very clear when they arrive about which surfaces should be cleaned with which products.

We found Casa Azul on Unilocal and hired them for a deep cleaning after moving out of our 2400′ house in Kensington. Everyone was super friendly and easy to deal with. They showed up on time and ready to start. They worked hard and efficiently, top to bottom, leaving the house sparkling clean.
We really liked that they use Eco-​friendly, biodegradable products that were easy on the fine finishes and didn’t leave a chemical smell.
We highly recommend the Casa Azul team!

Contacted Casa Azul for a deep cleaning at the family residence (two bedroom, one bath) I was getting married at in Tiburon. I was struck by all the existing positive Unilocal feedback and high Google organic ranking — a good first sign.
From the start, the staff was extremely helpful and booking my appointment over the phone. Efficient, friendly and responsible. I booked two cleanings, each took around 2 hours to more than satisfy the goal. What a knock out job they did. Every space in this residence was thoroughly cleaned and vacuumed. It’s the mark of quality and integrity when even the non-​visible spaces are paid attention to. They even cleaned the 50 or so deck chairs for the wedding. Love that. Moreover, the ladies that supported this effort were friendly, trustworthy, and effective.
Net net: I would highly recommend Casa Azul for your cleaning needs as I did. A great value for an incredible service and added piece of mind. 5 stars.

I have to agree with several other users that the quality seems to diminish over time.
Ive had housekeepers before. They always paid attention to detail and were willing to do special jobs in addition to the regular stuff, if needed. And my house is usually pretty clean to begin with, as one person could do everything in 2 hours.
Since Casa Azul works in pairs, I thought it would be better. Two people for 2 hours. First appointment, they did a great job, but they also sent 3 people. The next few jobs were great – no complaints. Then a week comes and there is only 1 person (although she did almost as much as 2 normally did). Then they start being late (1h 15m past the scheduled time). Then the bleach spots on the bathroom rugs… later on my carpet! I figured I would give them one last chance… and again they were late.
Ive cancelled my service today. Nearly 2 hours after my scheduled time they finally showed up. Wont use them again. As much as I dont like doing housework, I dont know if I even have the energy to start looking again any time soon.

I scheduled a deep cleaning of the entire house. It had been a while since any sort of deep cleaning was done, so two cleaners stayed a total of 4 ½ hours. I was impressed with their detailed immersion and going above and beyond what I requested.
I mentioned Unilocal and was offered a discount for a five star review, contingent upon the work being five star worthy. They offered to come back free of charge if I wasn’t satisfied. And even without a discount, their work would be well worth full price — which was very reasonable for the amount of time, attention and work they accomplished.
EVERYTHING looks fantastic. I’m highly satisfied and I plan on keeping their services on a fortnightly or monthly basis, which are also priced reasonably. I hope their proficiency is not lost in our future appointments.

There are certain domestic chores that I enjoy. Cleaning is not one of them.
Casa Azul is the third cleaning service I’ve had while living in my current abode. The first two weren’t bad, but Casa Azul is #1.
Prompt, trust-​worthy, responsive, thorough, and professional. A good value for the price!
I also appreciate that I can reach a live person on the phone. This may not sound like a big deal, but trust me… it is! Great customer service.