Direct Urgent Care

Amazing. From the staff to the wait time to the fast test results. Weve been here quite a few times and were always treated so well. There is a doctor names Tanji we had 3 times and she is excellent. In and out in 20 minutes every single time. Highly recommend. Easy street parking

I took my 6 yo into DUC with a swollen ankle. We had no appointment, but we were able to get on the wait list through their website, it told us the approximate wait time we would expect.
When we got in the staff was ready for us and we easily filled out paper work on their iPad.
The wait was short for a room, the MA was prompt kind and even gave my daughter a coloring book
The NP Tagina was friendly. Courteous and excellent with my daughter, it was so convene that we could have an X-​ray right there. The X-​ray tech was warm and kind with my daughter.
With in half an hour we had the results, a short consult and were sent on our way.
The staff seemed to enjoy seeing a young kid in the office (well a cutie) and even the folks who did not attend to us were lovely.

To my great surprise, in addition to remedy I found: highly competent, brisk yet personal service with a transparent fee structure, in a goldilocks-​sized venue with a pleasant environment, PLUS an easy, modern web based scheduler. I can scarcely believe I am describing health care in America. Hope I don’t have to go back, of course, but there is always a next time and I feel at ease knowing where I will go.

We dropped in to Direct Urgent Care tonight due to a toe injury. Found this place on Unilocal and am glad that they open until 9:30PM, which meant his injuries would be at least looked at since we arrived at 7PM. There were a few appointments already scheduled, but we waited about 1 hour or so to be first checked in, which seems quite reasonable seeing as how busy the waiting room was. Billing is being routed through our insurance first, but from the looks of the price list (which is available at the lobby), things seem reasonable ($ 150 for office visit/​drop in, $ 150-​$ 200 for xrays). The staff were all really friendly and service was reasonably quick, considering we dropped in. We were in and out within 2.5 hours, so it’s fairly speedy depending on how many people are waiting.
Everything seems quite new in this facility, with all patient information taken on iPads and information passed between the staff through their own iPads. The lobby has two Apple computers with internet available, which is nice for folks who have to wait around a bit. They also have water and Keurig coffee, and plenty of cushy seating available. Free Wifi is also available too.

The staff were great. They started my treatment right away and as I asked them they were informing me about the procedures and their rates.
Very happy with their service and their diagnosis.

It’s now January 2016 and I’ve never heard back from anyone… very happy with the overall visit but the billing was unreasonable. I called the office and was told to email with my concerns.
Sent: Wednesday, September 09, 2015 4:04 PM
To:
Hi,
I received an EOB from my insurance company regarding my visit to the direct urgent on July 26, 2015 and was hoping to have some of the charges looked at. I have a high deductible health care plan and pay a good chunk out of pocket.
I was VERY happy with the Toradol I was given and understand the charge of $ 88.32. I also understand the office visit for $ 205.00.
However myself and Anthem Blue Cross insurance were billed $ 81.60 for the SYRINGE. Patients paying cash are charged one fee of $ 50.00 for an IM or SQ injection (Medication and the syringe). My Insurance was charged $ 169.92. Cash pay patients are charged $ 50.00 for the same exact medicine and syringe.
Then they billed $ 54.00 for a Urinalysis and $ 75.00 for a pregnancy test. On the website a cash paying patient is charged $ 35.00 which includes BOTH the Urinalysis and the pregnancy test.
$ 129.00 vs $ 35.00
$ 298.92 (charged) vs $ 100.00 (cash paying patient)
Any help or assistance would be really appreciated. I’ve owned a business and understand needing to make a profit… promise. Just thinking about insurance costs in this day and age and how/​why it’s getting so out of control. If I can do my part, I’ll sleep better at night.
Thank you so much for taking the time to read this. Just so you know, I did call the billing department to address this but was given your contact information.

I’ve been to this urgent care a few times now, for very random, and varied, ailments (cough, broken toe, etc.). I always make an appointment, and they get me in very quickly. The staff is always very caring and take the time to explain everything. The office is super clean, and they use all of the latest and greatest gadgets. When I had to have an x-​ray for my toe, they did it right in the same office, and had it read very quickly. I’ve been very satisfied, and impressed, every time I’ve come here.
A friend visiting from out of town got sick and was taken here, and said that she would totally drive up from S. California to go to this place again. :) It’s that good.

My treatment at the facility was great, no complaints on that.
My problem is with suspicious billing practices. At the visit, I paid a $ 75 co-​pay after showing my insurance. However, *more than one year* after my treatment, I received a bill in the mail from Direct Urgent Care for $ 250. I called to see what the deal was and after pressing the rep on the lateness of the bill he suddenly offered to reduce the bill to $ 100 if I paid right away. If it was the case that my insurance did not cover the full cost of treatment, I should not find that out for the first time more than a year later. This left a bad taste in my mouth after my positive experience being treated.

I’ve been here a few times, both for myself and for my kid. I was able to make appointments each time, so we never had much of a wait. The facility is clean without smelling like a hospital. The folks are friendly, ad the docs do a good job with people they have just met. It does not bill itself as an ER, so I don’t expect it to be one. For standard fare that is more urgent than waiting for my regular doc but not so severe that I need an ambulance, this is the place to go.

This place is awesome. I flew into Oakland on business and became quite ill. This was not the nearest urgent care, but I decided to pay the extra cab fare to get there because of the positive reviews.
There was a long wait (2 ½ hours), but they were just busy; it happens. Despite the workload, they were calm and patient with every person that called and came in.
EVERY single person working there on Monday, ¹²⁄₇ went above and beyond to help me. They even called a cab for me after the appointment and walked me outside when it arrived. Thank you SO much for the amazing care. I’d give 10 stars if I could.

I went without an appointment and wait time was only about 10 minutes after I filled out all the paperwork. Dr. Liu and her assistant were very thorough and the facility was spotless. Highly recommend if you need to see a doctor quickly and not have to wait for hours at an ED.

Couldn’t get an appointment so had to walk in… seen in @ 20 min. Both a MD and PA were on the premises on a Sunday. (All three other urgent care facilities locally in Alameda & Oakland were closed on Sunday btw… should be renamed not so urgent care facilities). Received attentive and prompt care, had to get both a chest xray and treatment to relieve bronchial congestion. Prescriptions immediately sent to local Safeway near my house. Paperwork all done via ipad quickly in the lobby.

An amazing physician team, they are always available and helpful.

This place actually exceeded my expectations.
I did a walk in and was in and out in about 1.5 hours. Depending on what time you go, the sitting area can be limited but the quality of the care is definitely on par with what you’d expect for the area. I also went right before school started which could dramatically change traffic flow.
If you are in the area, and need a place to go, I would absolutely recommend this place.
Good luck,
D

SUPER pleased with my experience there. I arrived at 1 and left by 2 pm. The nurse practitioner was SUPER NICE explained things and helped me. I pretty much knew what I had before I went in but wanted to test it and she did. She also gave me some medicine that really helped. Plus the paperwork nonsense was quick and easy which is very much pleasing. Blue shield was taken here.

I appreciate the great customer service at this facility. The front desk staff, medical assistants, and atmosphere all got 5 stars from me. Very clean, relaxing, and didn’t wait long at all after making an appointment the morning of.
I actually had a really bad experience once in the exam room; the NP had a super rough edge and in short, left me feeling really lousy, without answers or support I had hoped to get.
However, Upon reading my complaint the MD at the facility was very quick to be understanding and address the situation. I intend to try it again next time I am in need.

Had to come here because I kept putting off an appt that needed to be made and it could no longer wait. I called before heading there just to make sure there would be no issue seeing me and there was not. So I came, and I was happy with the service from the person who answered the phone, to the receptionist, to the PA who saw me. Space feels confortable too and they are open until 7:00 PM everyday, so perfect for us who work.

They really helped us out this weekend with a poison oak outbreak gone crazy. The wait was a bit longer, maybe 3 hours, because we didn’t have an appointment, but getting a prescription and being seen by a doctor on Sunday was worth the wait. I will keep this place in mind for any non Emergency Urgent care type situations.

Reviewing medical and dental providers is not really something I like to do, good or bad, I will leave it to others. This office had Unilocal flashing on the computers in the waiting room and a Unilocal sticker on the door, so, I think they want reviews. And perhaps this a review will help people who need to find an urgent care location.
It is a sad situation that there is not a hospital or urgent care offices in any of the towns along highway 80 between Berkeley and the Vallejo Bridge. There is a Kaiser but they don’t take non-​members.
I went here for an x-​ray; it was the closest place I could go. The office is modern and the staff is friendly. They use I-​pads for registration and patient records. They make appointments; take drop-​ins and people without insurance if they have a credit card. The receptionist told me they were trying to go paperless. However, it is hard to park nearby. this could be a real problem for some potential patients. Lack of parking might not be a problem for people who live nearby, It might be for people who have to drive here and have mobility problems.

I was suffering from a serious case of strep throat and could not get an appointment with any PCPs in the area so I Unilocaled Direct Urgent Care and had a really great experience, I would not hesitate to visit this clinic again, if I urgently needed to see a doctor.
HOURS & SERVICE: Firstly, DUC has amazing hours which you will definitely appreciate when you are working 9−5pm in an office. They are open 9am-​7pm Mondays through Sundays which is great, because you can definitely see a doctor if you are feeling really sick.
One other thing I love about this clinic is that they update the walk in wait times on their website. I was really desperate to see a doctor and didn’t have time to make an appointment but was heartened when I saw the wait time was 30 min. It turned out to be an overestimation though, and I saw the doctor in 20 minutes.
FACILITY: DUC has an amazing facility. The clinic is really nice and clean, and they have 2 Macs for you to surf while you wait. My one complaint though, is that the service at the counter is a little slow and la dee da. There is only one person working the counter at a time so she does billing and also check ins, and it can take a while.
There was one girl paying while I was trying to get checked in (so 2 people in the clinic in total), and I had to wait 15 minutes in line just to give my ID and insurance card. I can’t imagine this would be a pleasant experience if there were more people in line.
Nonetheless, it is a fantastic, clean and nice facility. Although, the waits are surprisingly long for such an empty clinic.
DOCTOR: The doctors are really nice and personable. They definitely don’t take as many cleanliness measures as the doctors at Tang, but it’s not too bad. I guess I’m a little spoiled. Anyhow, my nice nurse swabbed my throat and had me out with some antibiotics in no time. It was great.
COST: Overall, because this is an urgent care clinic, it still is twice the price of seeing a regular doctor, nonetheless I had a positive experience. I would definitely recommend this place if you urgently need something seen to or if you need to get medicines pronto.
Thanks DUC for making the visit to the doctor a breeze!