Pat O’Neill Plumbing

We’ve got the trifecta going on here. Kitchen sink problem, tub problem, toilet problem. Pat O’Neill is one awesome plumber! She is a yoga enthusiast and is so agile under the sink and in the tub!

Good reviews /​Terrible reviews. Disparity galore on this one. Beware massive differentiation in reviews: I’ve found it’s a great signifier of general inconsistency in service /​product.
My experience was simple. I sent an email seeking support on a plumbing question. I got back «very booked».
O.K…That’s good for business, except not good if you want people to remember you next time support is needed and you aren’t so booked.
c’est la vie…

I left an initial message for Pat and she returned my call within an hour, and scheduled us for a free estimate the next day. She gave us an estimate on the amount of time it would take to do the job, and came in very close to that number. She’s busy, but it wasn’t too difficult to get on her calendar. Plumbers aren’t cheap, but when it comes to gas and water lines that’s not an area I’d want to cut corners in. Pat was pleasant to work with and so far our new gas bbq and faucets are working great. Would use her again for any plumbing issues in the future.

I agree with those who say, if your phone calls aren’t returned, it doesn’t matter how good she is. Rude? Arrogant? Some other reason? I don’t know but a simple returned phone call isn’t that hard. Pat, if you don’t want to do the job, just say so. But don’t leave people hanging.

When I opened the door to my home Pat greeted me with a warm and friendly face. She was courteous to my son and my aunt who happened to be at home at the time.
I felt very comfortable with her right away.
I led her to the kitchen where the plumbing problems were and she immediately got to work. She assessed the situation quickly, determined what she needed to do to get it fixed, and worked diligently to get it done.
Pat was knowledgeable, courteous, and efficient. She even noticed another issue that would have soon turned into a leak and fixed that as well. Her price was reasonable too.
My family has found our new plumber. She is the one we’ll call if we ever have plumbing issues in the future!

Pat is a really good plumber. She really cares about your place, and doing the best job possible. I’ve had her come out to the house for a number of different reasons, from toilets, to sinks, to pipes. She’s also a very nice person, to boot!

Pat O’Neill is the best plumber I have ever met and worked with. She responds quickly to your situation, be it large or small. She ALWAYS has the right tool. She is efficient, provides 100% ethical and excellent service, reasonably priced and gives you exactly what you need to take care of your plumbing issues. If you need a plumber, Pat should be your first choice — you will be very happy you contacted her!!!

It’s been three days and Pat O’Neil still hasn’t called me back. She may be good but if she never returns her calls, how good can her customer service really be? Just thought you Unilocalers should know that not everyone gives this sole proprietor five stars.

Pat is the best plumber! She is professional, knowledgeable. We have a 1908 house with all its problems. We called her and she returned our call that day. She came out the next day to give us an bid. She was on time and came the next week to fix our problem. Our toilet and bathtub was leaking. She replaced the pipes and rebuilt the toilet because my husband wanted the old one. She had to make some extra fixes to the pipes because the tub had not been vented. She replaced an old lead bend that was there when we bought the house 15 years ago. She has come on time called first, and was always good about explaining her work. I would recommend her highly for anything to do with plumbing in your house. She even gave me a fix for cleaning the bathtub that I have not been able to do for 15 years. I would use her for anything having to do with plumbing. She is one of a kind. Thanks Pat for taking such good care of our plumbing needs!

Pat is very knowledgeable and super duper accommodating with scheduling.

Pat is wonderful! She came for a call because our claw foot tub was leaking so badly at the weirdest times that I was scared it would fall through the ceiling and crush anybody in the kitchen below (at least that was the image my fatalistic paranoia drew). Regardless, she efficiently identified the problem, made a temporary fix it while seeking out the hard-​to-​find part, then patching us up all safe and sound again. Not only that, but she tweaked a couple of other parts in tub/​faucet to make the whole thing run better — yay for safe showers that don’t fall through the ceiling! Definitely above all expectations of any plumbers I’ve ever met.
Pat provides the kind of top notch service that establishes a long and trusting relationship — I trust her knowledge and abilities implicitly. She has a great sense of humor and is a pleasure to have as our plumber!

I love my plumber!!!
What a delight to have a water based emergency (or not, maybe just a task) that needs to be taken care of, make one phone call, have that phone call RETURNED (!!!), and be greeted in the next couple of days by Pat O’Neill and a truck full of wrenches.
Seriously, Pat is the best plumber I have dealt with. And let me tell you, I’ve dealt with a few. Not surly, not overly dramatic, but skilled, competent, and quite likeable.
My first experience with Pat O’Neill plumbing was when I had a leaky toilet valve. I probably could have fixed this myself, but didn’t have the confidence so I called Pat. I got a return call, and an appointment for the very next morning, which was great. Pat showed up, took a look at it and fixed it right on the spot without making me feel sheepish about such a small job. And THEN… went on to check around the whole house for other leaks or little plumbing things to fix, fixed my sink, the other toilet, and filled in a chipped tank.
Was all this excellent service expensive? Not at all…
My next experience with Pat O’Neill plumbing — I had a sink and garbage disposal that needed to be hooked up after a refinishing project. Pat showed right up again, did the job, and even went and picked up parts in rush hour traffic just to get the job done that day so I could have a working sink after 5 days of making tea in the bathroom.
Thanks Pat! you are the best plumber in town. Six stars if i could.
Call, call, call you won’t be disappointed.

Adding to my original post: I had a leaky faucet and a few on the edge. Rather than spend my weekend attempting to repair, many trips to the hardware store, marring the fixtures, I called Pat.
She was on time, efficient, and no more leaks. The best part was I kept on working at my job! She is great to have around because she gets I am trying to work.

About 6 months ago I called Pat needing some help. While my handyman skills have minimally improved since we bought our first home, my plumbing skills have regressed. Since I’ve never had any to begin with, getting worse was pretty easy.
Pat was responsive and returned the call the same day. Polite, courteous and intelligently inquisitive on the phone about our problem. She acquired the necessary info, including a request of me sending a text pic of the leaky shower faucet. She immediately gave me the impression that she was skilled, intelligent and understood the problem.
She came on a Saturday, which was not in her normal schedule. This was terrific and much appreciated. My wife (and I) we’re thrilled.
Excellent job repairing the shower faucet /​‘on’ lever. Also presented us with different options for replacement in the future, since the lever was not well made to begin with. Recommended we replace the part (cheaper option) for now, and consider a more detailed (and expensive) replacement later.
She was also brilliant in fixing a leaky laundry spigot (the our handyman couldn’t fix) as well as a leaky hose bib in backyard. She paid close attention to detail and made sure that everything was sealed, non dripping, and working properly.
Oh! And she’s also friendly with dogs and babies although her skills stand well on their own.
We plan on hiring her again in the future to replace our hot H2O heater. She’s wonderful and look forward to hiring her again. Thank you Pat!

I’m sorry to say that we had a dreadful experience with this plumber. Our next door neighbor in our duplex complained about the noise from our kitchen sink, so we called Pat to fix it. My wife suggested to her that the hot-​water faucet had a little hitch. Pat didn’t think that was responsible for the noise, but she started with that, saying a new washer could help. Two hours later, she reported that she broke the faucet and couldn’t put it back together. She gave us two options: get a whole new faucet or hire another plumber. No apology. No sympathy. Nothing.
She left us with little choice, because we had family coming over for Christmas dinner and so we had to have a working faucet in the kitchen. She suggested a certain model and offered to go get it and install it, which she did. The bill was $ 500 (parts and labor) and the faucet is, frankly, ugly. She then took our old faucet with her, without asking whether we wanted it (we did, to see if someone else could fix it).
So, we called her to fix a simple noise problem and she broke our faucet without apologizing and then charged us for the labor (i.e. her incompetence). $ 500 wasted.
I see that others have had better luck with this plumber, but from my experience, I would warn you to stay away. She broke our faucet and to top it off, she was rude about it.

Our issue wasn’t urgent because we have another toilet, but Pat was great: very friendly, responsive, grasped my explanation of the issue which included ‘the thingy’ and ‘goes up and down’ easily. Didn’t judge when I told her we ‘tried’ to fix it… and it may have made it worse… And when I couldn’t answer a simple question like: ‘what color’ (apparently Toto toilet thingy’s come in colors and the color I said wasn’t on the list) she simply said — no problem, I have them in stock. She was prompt and we are now a two toilet family again… all is well! Thanks Pat!!! We’ll definitely call Pat again… and this time before we try to fix.
2013 Update: For once (difficult as it was) we followed our own advice… and called Pat BEFORE we tried to fix the garbage disposal… that simply decided to ‘fall off’…Pat came through again with quick and perfect service.

Pat O’Neill is fabulous!
I was in need of completely re-​piping my 112 year old Victorian House in San Jose, and was not having luck finding a plumber I liked/​trusted/​could afford etc. Then in a very round about way I found Pat, and she agreed to make the haul down south to quote and ultimately take the job. Her prices were on par with others, but she totally worked with us to only do what we need to fix the problems/​do the updates vs. adding more bells and whistles like the other plumbers wanted to do.
She was prompt, worked her butt off, was super friendly, did great high quality work, and completely redid my entire house! I would definitely recommend her.

My wife and I had a need for Pat’s services and she completed with them yesterday. We needed to get 2 sink faucets and 2 toilets replaced (old stuff that couldn’t hold water anymore).
She assessed the situation and found a great product that fit our aesthetic (house build in 1930 and wanted to keep that look), as well as our space needs (1 bathroom is VERY small).
She found some options and installed them in a rather quick time frame.
Pat was awesome. Use her. She knows her stuff and she gets it done, well.

Pat is the most dedicated plumber I have ever worked with. Her attention to detail is extraordinary and her work turns ordinary pipes into artwork. When Pat’s done, it looks right and it is right.
I’ve worked with Pat on several projects and can only attest to her high sense of integrity and her determination do do what it takes to make sure that the water in your house flows where it’s supposed to flow and in the direction it’s supposed to flow in. No cutting corners, no banging pipes, no weird noises coming from your system. A true professional.

I just bought a house and I had a plumbing nightmare occur when I tried to disconnect the old washer. I thought the hose spigot was off, but It was actually stuck in the ‘on’ position. water spewed like niagra falls, and I went out front to turn off the water and that was stuck too.
So I called Pat to come over and save me before I drowned. i was in a panic and I found her quick & calm demeanor very refreshing.
She installed brand new spigot thingees for the washer. I cant wait to have her back to do more work! And she got the work done within my budget!!!