Pet Food Express

Everyone at this store is really knowledgable and helpful. I have a gluten intolerant, 5lb. Dog and she doesn’t like a lot of food; but it’s easy to find something she will like because their is a lot of items to choose from. Great store! Great staff!

This is a great place if your pets have sensitive systems or special dietary needs. Our wallets really didn’t want us to give up on the purina, but after seeing it make a huge positive difference in our pets’ activity and comfort levels, we had to admit it was worth it.
Staff is very engaged and helpful and friendly towards any pets who might accompany you. The selection is massive but relatively easy to navigate. The prices feel steep until our realize how geared they are towards bulk buying, and then they quickly become more affordable.
The layout changes frequently, and I’m never entirely sure whether they will have the same treats or other non-​food items, and the quality of some products, especially cat items, is debatable. There’s also a good selection of snake oil that the staff does not give any warnings about. Some extra transparency there would be great. But stick to the trusted brands and online reviews and you’ll do fine.

Staff is very friendly and helpful and selection is pretty good for a store this size. Prices are on average competitive with the area and (little higher than online, which is typical). They’ve always answered the phone quickly and answered all my questions.

These folks are great. Super nice and knowledgeable about their business. They’ve gone out of their way to assist me when I’ve needed advice or last minute food/​treats for my cats. Reasonable prices and nice variety.
That’s not to say that there have not been occasional hiccups with orders that got delayed or misplaced or what not. That’s what happens in business I suppose but they’ve always made it right whether it was their fault or not.

We arrived a moment after they opened, but the woman who unlocked the door was bright eyed and friendly. It’s a great shop with a good selection of holistic dog food, plenty of toys, treats and cozy beds of all sizes. They make sure to keep a picture of adorable kittens by the register, so you can’t possibly say no to donating a few dollars to charity.

I went here looking for some toys to give to my boyfriend’s dog for Christmas, and found quite the selection. Best part? GREAT prices. I found a few toys and a pig ear. Very friendly staff. I also like how they support shelters.
Convenient parking in the back.

Thank you Pet Food Express for hiring Brooke! Not only was she knowledgeable about the stores products, but she also recommended the most cost effective solutions to my cat’s weight management and stress issues. You guys rock!

I’m not much of a Unilocal user. But the customer service was so good I felt compelled to write a Unilocal review.
My girlfriend and I just found a flea on our dog. We immediately freaked out and ran to this store. To fully appreciate this story, you need to understand that my girlfriend and I had now abandoned our usual sense of logic and reason in favor of something akin to a parental panic mode.
We weaved through a few aisles and quickly found flea treatment. The instant I said «found it!» to summon my girlfriend, a staff member named Gil also arrived and asked if I needed access to the flea medication behind the case. I want to emphasize that — I hadn’t even had time to think «We need to find someone who works here» before someone arrived.
It wouldn’t be fair to simply say «Gil walked us through the differences between the various flea medications.» He did. It wouldn’t be incorrect. But he did so much more than that. After learning about the medications, I asked my panicked, poorly-​worded question; «Isn’t there something about a carpet powder, too?» Gil informed me of the entire flea situation. I learned how fleas are sometimes not completely cleared out (read: what to be careful about) and how to make fleas more vulnerable so that a carpet spray will be more effective. Oh, and also advice on rotating between rooms while spraying, plus product recommendations. OH! And he pointed out some anti-​itch spray. And advice on cleaning the bedding, both human and dog (don’t spray it, wash it the hottest setting).
So there I was, feeling helpless and desperate in my panicked state. Then suddenly Gil comes like some sort of ace-​in-​the-​hole and now I’m the harbinger of flea death.
I was so preoccupied with this new-​found empowerment that I forgot Gil had other responsibilities. There were other customers and it was time to close up. As he left to help others, I realized that all of this so far had been completely free. Reading a few other reviews here on Unilocal,a common theme seems to be «amazing customer service, prices slightly higher.» But I would have easily paid a vet $ 100 for a visit to gain this same information.

Super nice staff, always helpful. We use the dog wash and they always offer extra towels if we need them!

This is a great place for all our doggie needs. They have a huge selection of healthy food and treats, the employees are wonderfully helpful and informative. Reasonably priced, offer an array of services and it is obvious they have the wellbeing of their customers (humans and animals) in mind all the time. I am a fan, I have and will continue to shop here.

Fantastic assortment of pet food, supplies, and the people working there are knowledgable and super nice.
If you want great service and don’t mind spending a bit on your pet, this is the place.

i usually pick up some weruva wet canned food here for my two kitties, milo & benny, when i run out of their usual raw food. sometimes treats, freeze-​dried raw, and mini tennis balls that benny loves to chase around.
this location is pretty spacious and is easy to navigate. there’s a huge variety of dog & cat food, from dry food (aka doom nuggets) to wet food to even raw food (pretty good selection of bravo, primal, and i think small batch?). they always have a «buy 3 get the 4^th free» special for wet food, too, which is nice.
i haven’t really interacted with the employees, but i’m usually greeted when i walk in. there was one employee in particular who was super great, really friendly & accommodating when their plastic bags couldn’t properly contain a frozen 5 lb. chub of bravo raw. unfortunately i don’t remember his name but if i see him again, i’ll definitely make sure to update!

The folks that work here actually care about your pet and KNOW about their products. They are always friendly and willing to offer different (informed) alternatives for your budget. They generally don’t have sales, but anything you buy you can return for full price at any time — even if it is opened. Be sure to inquire with a sales associate as to what is on sale because they don’t advertise. They usually just discount items that are overstocked.
I love the folks that work here as well as the products that they carry and highly recommend this place to folks that care about their pet!

Pet Food Express is a wonderful chain, and this location is the one I frequent most. The service is good and there is basically anything you could need for dog/​cat ownership here. I really appreciate the permanent «Buy 3 Get 1 Free» on canned food. They are not the best if you are looking for the absolute best in pet foods but they are a very good choice for most pet owners.

I was lost in Berkeley with a dead cell phone, so I stopped in and asked if I could charge my phone. The manager was SUPER NICE and took me to the employee break area to charge my phone.
While charging my phone, I checked out the store and was impressed by their large selection of «organic» type pet foods. They also had feral kittens for adoption.
When I left, the manager offered to give me gas money for being lost… SUPER nice staff!

A very, very, very, very nice place.
I visited it so often, and I’ve always found what I needed. The staff is also very knowledgeable in what they sell, so if you cannot find something just ask. They also have pets, and know a lot about common pet problems like fleas, so they can also recommend a good product for you.
I was more than happy coming to this place, because I always left content and satisfied with what I’ve bought and the service I received.

I absolutely relish visiting this store and had started off coming here as a treat for my dog after a long work day. However, I have since stopped bringing him because he was attacked out of the blue by a dog who whipped around the corner and bit into his nose and lip, drawing blood. I’m not sure whether this is a common occurrence in that store, but would advise being particularly wary bringing your dog here, so that you don’t bump into owners with dog-​aggressive dogs who for some reason feel the compulsion to put other people’s pets in danger with their own lack of foresight and consideration.
About the store itself: They have an enormous selection of interesting, unique toys, leashes, collars. everything! and seem to have everything that I am ever looking for. I can’t seem to stop myself from coming by at least once every couple of weeks just to shop around. But the crowning jewel of the store has to be the staff. The staff have always from the start been extremely kind, friendly, and informative, always happily greeting me and asking me about my dog when we/​I visit. I’ve chatted with many an employee there about diet, training, etc and have always found them to be supportive and helpful. Always makes a great visit even better to have friendly faces there to greet you!

PFE is a great place for dogs and cats, NOT our wild birds.
I go wherever I can get good quality pet food because, I love feeding animals. I love feeding quality foods to my dogs, cats, rabbits, mice, skunks, wild birds. This homestead is just this side of a zoo and we love it. Thus good quality food is important every day and because who wants to make their animals sick.
As such, I spend a lot of time reading through the ingredients listed. You know those tiny little words hidden down low on the labeling that us older people can’t see without a microscope. The first thing listed is suppose to be the heaviest used in the manufacturer’s recipe. It can be good or bad depending upon the word smithing used to describe the ingredients. For instance, one manufacturer states its first choice is «rendered beef» in a peanut suet, which means it’s probably hard beef lard to keep the next ingredient which are peanuts stuck into it in such a fashion as to encourage birds to eat it. The problem is those birds eat seeds. They do not eat rancid grease. And how many peanuts can you not use? Add a little more cheap filler like the next two ingredients, corn and oats and VIOLA! Suet al la who cares?
Come on! Really? Because my wild birds don’t live near anything like a cornfield. They maybe eat a few grains of wild oats but not really any peanuts either. Okay! Birds do eat peanuts and they like them. But let’s get real honest and truthfully state in advertising that this is NOT a true suet, maybe imitation via imagination but not the real deal. Furthermore, the birds tell us they don’t like this kind of suet either. It’s still there hanging on the tree the way it came out last week, like some kind of a gross and gory christmas ornament.
So why am I not telling you the brand name? I think the public needs to read the labeling too. And I think PFE needs to help their customers find good quality food. There are dangerous suppliers out there who look at profit more than quality. We (the consumer and pet guardians) need to be more concerned about where our animals’ foods come from if you really care about the critters. For instance, I certainly won’t buy products from China, or any country that cannot be held accountable for their products they dump on us. I also won’t buy local where the product is designed or manufactured in such a defective way as to harm or kill animals. That is why PFE only gets 3 stars. This kind of suet is that bad. The company needs to concern itself more with quality than the availability of a product.

This store is nicely lined up and organized. We took our new Shiba Inu here to visit the mobile pet vet. The staff of the store was very friendly and helpful. I didn’t have enough time to look around at the products, but it looked like the same type of products as Pet Smart and PetCo.
Another visit is needed to assess and to see if my dog likes it.

This place continues to exceed all my expectations.
I am experimenting with raw foods for my dogs and did a price comparison between here and a few of the surrounding pet stores … of the places that would disclose the prices over the phone, this place has the best deal (accounting for the buy 3 get the 4^th free deal).
They carry both Nature’s Variety Frozen food and Stella & Chewy’s frozen food — brands that often only sell to the more boutique stores. They also carry the freeze dried foods which I may move to when I run out of room in the freezer and want to get the bigger bags.
Since I’m just transitioning my dogs to the raw foods, I had a lot of questions and the staff there was very knowledgeable and answered all of them … they were really helpful and sincerely genuine.