VIP PetCare

This morning I went to one of their clinics in Fremont by Pet Food Express to get a leukemia booster for my cat and for the second time had an awful experience. Both times (one month prior and this time) the girl taking payments does not know how to get connected to internet from ipad or solve printer problems. The doctor and assistant do not come out and help. Instead they just look out of the room every once in a while and then go back in the room and stand around doing nothing. The second employee working with the people in line just keeps taking information from new patients. Nobody will help the cashier, so we all just stand in line for 25 minutes not moving (we had already been in line for twenty minutes prior also before the issues). I finally just left frustrated. This same type of issue happened last month also but I decided to try the service one more time. There needs to be back up ways to do things such as just emailing receipts if printer won’t connect. The cashier needs to ask for help immediately and keep the line moving. EVERYONE was very frustrated and complaining in the line. If a company is going to switch over to ipad instead of pen and paper, they must be ready for issues and have staff trained appropriately.