US Post Office

Loooong lines, especially during lunch time (which is when I go, as I work nearby), but the woman who works here is incredibly nice, helpful, and always has a cheerful attitude. They really try and speed things along and help you out.

Terrible customer service and unreliable mailing services. On more than one occasion they have lost my packages and have refused to help. I’ve spoken to the manager and all he could tell me is that it’s lost and there’s nothing they can do.
Avoid.

The old black man was so rude, he should retire.

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Even though I am related to the owner., our dear Uncle Sammy. I still feel compelled to appreciate this grand edifice in a blind alley. Don’t forget to bring stamps…

After reading all the bad reviews about this place, I walked in for the first time yesterday to set up a PO Box, because it was either this or the downtown post office which has even worse reviews. The wait time was actually not that bad, but this place has very rude and unprofessional employees. The employees get the job done, but they talk to you in a very robotic, annoyed tone of voice. They don’t even bother to smile and they make it very noticeable that they don’t give a shit about you. And what’s worse, I constantly heard the employees muttering under their breath about customers who had trouble figuring things out or who didn’t know exactly what they were doing.

I was so happy to see only one person in front of me. Unfortunately, the agent: «A Walker» like his name suggests, was pretty much a zombie. He took about 10 min to ship off two packages for the woman in front. I then handed my pre-​paid «click and ship» package to him, thinking that I could just go. He asked the usual questions: flammable? etc. then weighs the package (which oddly weighs half a pound more on his scale than on the scale in the hall of the post office). Responds to another person asking if they can just leave their pre-​paid package (answer: No, he’ll take a look at it when he is done with me). And then takes 5 min to calculate how much more I owe. Guess who took their package back and signed up for a Fed Ex account (shipping turned out to be cheaper). Yay me! Maybe there is a reason that the Post office is going out of business…

There are only two people serving the customers here. And one is always not at the counter. I have waited for more than twenty minutes and the line doesn’t seem to move anywhere. What’s worse, the service lady is constantly on call. Despite there are so many people waiting in line, she doesn’t seem to care about it.

I’ve been here for twenty minutes so far. My pizza is growing cold. There are only two workers who work at such a snail pace. The older black male worker was so rude and arrogant to this girl waiting in line longer than I have. She said she needed to get to class and that she was next in line and since this shop works on getting a numbered ticket she was next. The man is doing I don’t even know what is occupying his attention but she said excuse me twice and the last time he finally bloody acknowledged her.
She said I need to get to class soon. His tone was so snarky: I’ll get to you in a minute. What is even doing in the back? It just looks like he’s putting out trash while leaving his one coworker to handle 10 customers at once.
So bad after 25 minutes I’m out!

Tiny, tiny post office sandwiched in an alley on Durant right by the Asian Ghetto. When I come here, I try to come at opening time, because every other time of the day is packed with a loooooong line, and it takes forever to wait for your turn. I just bring a book or flash cards to pass the time.
At least when it’s my turn, the clerk gets the job done.
Even though this isn’t the greatest post office, with ridiculously long lines and wait time, I would admittedly be sad if this post office didn’t exist because it’s the closest post office to where I live. Location-​wise, it’s really convenient, especially since it’s only a block away from Sproul Plaza.

Echo the rude staff… After waiting in line for 30 minutes, the gentleman at the counter says, «I can’t help you. You have to do it online.» The reason I was there is that I shipped a package that has been stuck in Bell Gardens, CA for 5 weeks. I can’t file a claim online, because I shipped it economy mail. He then tells me they have no supervisor, so no one can help me at this location. Really? They could at least have the claim form available. I learned that you have to call a telephone number for that and they mail it out in 3 – 5 more days. This is the second package I mailed in Berkeley that was lost. There is a right way and a wrong way to deal with people and this just is not it. From here, I go to the Post Office downtown, which is worse. There is a sign up that says, «Customer Service and Manager in Room 108 and 109.» There is no Room 108. Room 109 is locked. The woman at the counter tells me they no longer have time to look this stuff up. Soooo, two hours later, I have gotten no where and I am back to the telephone, which I have called five times and no one answers and you cannot leave a message. Can we give no stars?

Rude staff. Came on a Monday morning to drop off a pre-​paid package, got there a little before they open at 9 so I could get out of there quick to get to class.
They opened the outer doors at 9, but didn’t open the inner doors to start servicing anyone until around 9:10. Time is money when you’re a student.
At the front of the line I asked to verify if I could just drop my package at the front, since it was already paid for, and bounce out of there, but the service man interrupted me half way and in an irritated tone said I needed to get a number so he could look at it. Then I reached to grab a number and he told me I didn’t need one and grabbed the box from me. (?!) Rudest personnel ever, and not what I needed first thing Monday morning of exam week.

Never fails. These people are pretty rude. I know they deal with a lot of people but they could be more demeaning. If you want to feel dumb just come here. They love making you feel that way. I hate giving negative reviews but this is ridiculous.

This was the most miserable expereince I have ever had in a post office. The employees were the impatient, curt, and generally worked as slow as possible. I waited like 30 minutes to buy some stamps. Awful.

This is by far one of the saddest US Post Offices I’ve been to (after the Fairmount Station one in El Cerrito). Utilized it for the first time yesterday to mail one letter because I misplaced my book of stamps, and had to mail the letter out by a deadline. It is the closest one to my work, and within walking distance.
First of all, if I did not know it was there, I wouldn’t have been able to find it. It’s hidden in between Johnston’s Market and Durant Café– both of which stick out much further than the Post Office. It’s basically tucked into an alley. Even though I knew where it was, I still ended up walking passed it!
I went around 11:00-ish in the morning and was there nearly 45 minutes waiting in line. Not exaggerating! There was not self-​service machines. Not even a stamp dispenser Just post office boxes and the ONE postal worker. The line was nearly out the door. ONE postal worker. At a post office one block from UC Berkeley’s main campus. Serving thousands of students. What are they thinking? Severely understaffed as others had mentioned.
But also to the poor postal worker’s credit, he was dealing with many noobs trying to mail packages out of country. I heard the poor postal worker explaining to a customer that they would need to fill out a customs form for mailing packages out of country. So why is it that 3 other people after this guy missed it and all had to be told the same thing? You’d think standing in this long, slow moving line one would have plenty of time to complete the form so that when it was your turn, it’d speed up the process instead of holding the line up even more!
Not sure how the postal workers at this location make it through each work day. I was losing patience the 45 minutes I was there. Most likely NOT ever returning except in cases of urgency and I cannot get to any other post offices conveniently.
Also, metered parking if you’re driving.

This post office is very understaffed, but that’s not saying much as most of them are. I came in here to deliver a package around 1pm on a Tuesday afternoon and the line was out the door with only one clerk working. There was easily 10 people ahead of me and this poor lady had to take care of everything herself. About 40 minutes later, I finally reached the front of the line. Not only was the lady patient, but she was very nice. I’d have to give her a medal for this because if I were in her shoes, I’d definitely be annoyed at this point.
I was shipping something internationally but did not have a customs form filled out. She patiently explained to me what I needed to fill out and asked me to walk back to the front after completing the form. I did so in 5 minutes and came back. She then asked me how quickly I’d like the package to arrive and went through my options.
I’ll be honest, if it was not for her working there I’d probably give this place 1.5 stars. If you HAVE to come to this post office, I’d advise you to try to stop by before or after lunch time, as this post office is used mostly by Cal students and lunch time always seems to be the most busy. During summer and winter break, there’s almost no line at all.

USPS should fire all the staffs here. They work super slowwwwwww and do not care about customers. It should be rate as negative star!!!
It’s my third time to compliant this USPS. Two people are working here. One person is doing her staff (maybe office work). And the other one just calculating the $$. It’s ok you guys do that~~~~ but they spend more than 15min …10 customers are waiting here…
Never come here again!

As other reviews have already covered, the service here ranges from indifferent to hostile — but at the end of the day, it’s the post office, and I’m really just here to get my mail from point A to point B. This location has shorter lines in the afternoons — whereas the Allston main branch is just busy every hour they’re open.
Their queuing system is confusing — they give out numbers, but people also line up, and they seemingly arbitrarily call numbers, and then people from the queue. There a little things they do to make the line go faster, like having Express mail forms ready for you to fill out, and if you haven’t filled out your package right, they’ll ask you to step to the side while they help someone else. I definitely appreciate these little boosts of efficiency, since no one really likes hanging out at the post office.
Utility mailers and bubble mailers are often sold out in the size you need, and they’re pretty expensive to begin with anyway. If you’re mailing packages semi-​regularly, buy a pack of mailers on Amazon for a fraction of the price the post office charges (and save old boxes from those online purchases!) They don’t provide tape or anything (unless you want to purchase a roll), so save yourself the trouble and bring your own packing tape!

I hate going to the post office and only go when it’s absolutely necessary, but this place was actually pretty bearable. I went around 3:30pm on a Thursday and only had to wait around 10 minutes. I was ready for the worst after reading the terrible reviews, but the lady there was very nice. I accidentally filled out an express mailing form and she made sure I knew that priority was the cheaper option (yeah, I don’t mail packages very often.). Pleasantly surprised by the courtesy shown by the workers and the lack of a very long line.

I f**king hate this post office. Sending mail has never been so difficult. The reason I’m not giving a 1-​star review is because I respect most businesses for their effort and hence deserve at least 2 stars.
This is the most convenient post office for students living around the UC Campus area, but it’s also the worst. First of all, it’s located in a sketch-​ass alley that seems like you’re about to walk into a crack house. I’m pretty sure this alley is where shit goes down after-​hours. The inside is lot smaller than other post offices and has fewer packaging materials.
I’ve been to this post office a number of times when I needed to mail stuff out, and I agree that they get the job done at the bare minimum. However, they lost my packages on two occasions, and I ended up almost losing $ 100 because of it. I later learned that it could’ve been my fault for not packaging my mail correctly, but they made no effort to correct me on it and if they did, they told me that they’d take care of it, which they clearly didn’t because the recipient never received the package. Now I’m a bit more cautious when sending out packages here and make sure I get tracking and hold onto the receipt. Make sure you package your mail ahead of time and do it right or they’ll get all Squidward on you.
That’s not even the biggest part. The two employees (y’all know who I’m talking about) up front clearly have no interest in you or your mail. I’ve done transactions with one or the other every time I’m here, and I’m mixed with the both of them. If you know what you’re doing, it’ll be a quick and painless transaction and they’ll get it done, but if you have questions that require more effort on their part, they won’t be too pleased. I once asked the man about which mailing method to use to save a money for mailing a textbook, and he just came at me all rude. The woman is more or less nice, but it’s obvious that she’s been in the business for too long that everything she says is scripted, hence the apathy.
All these other reviews are talking about giving the employees here a break. I totally understand where they’re coming from, but why they trynna sympathize for? I work in customer service, and even though helping customers isn’t necessarily my calling, it doesn’t give me the right to act like a shit show. This ain’t Bön Qui Qui!
It’s Gucci though, they get the job done. Or at least try to. Don’t waste your time trying to be nice, just get your business done and get the hell out of here.