Biggby Coffee

Before 2015, the nearest Biggby to me required a hike all the way up to John R and 13 Mile, not exactly the best location when craving an African Autumn tea latte at 9:50 PM. Sometimes a girl needs her steamed milk and tea concoction, and sometimes she’s not willing to hoof it into the car for a drive through. Then came the Orange Revolution bringing Biggby franchises far and wide through the Woodward Corridor, taking over empty storefronts and bringing their heralded sweet drinks to the thirsty masses.
Berkley desperately needed a coffee option other than the lacklustre Tim Horton’s on Greenfield, and boy, does Biggby deliver that in the form of an L-​shaped dining room complete with cozy chairs and ample plug-​ins. For most people, the attraction of a coffeeshop is loitering for hours on end doing homework or reading. In the People’s Republic, I think it’s more a social venue or a destination for the end of a walk. Given the proximity to no less than three mechanics, a healthy number of visitors must be waiting while their vehicles are worked on, no small benefit if you’ve ever been trapped in a cramped, stinky waiting room.
This is your stop if you like sweet drinks. The menu is half sugar, half caffeine, and definitely the sort of place to get your sweet tooth on. Come on, that white chocolate bear one practically begs for a dentist to set up shop across the street and a gym to take over one of the properties for lease just to capitalize on our guilt when we decide we need 24 ounces of saccharine gluttony.
Staff whips up beverages with a smile and keeps upselling of their bakery goods to a relatively dull roar, appreciated even though I know they’re required by franchise or corporate policy to ask if we really want that cinnamon muffin or choco-​bomb grenade in the case. They hire wonderful people who understand the value of customer service, a laugh and a smile, though it probably helps working in such a nice location without a mad press of humanity most of the time. It seems clientele tend to be the locals. Rarely do crowds accrue around the counter, so you can loiter back reading your Kindle and checking out the trivia question of the day without feeling claustrophobic in a sea of coffee zombies waiting for their fix.
The noise level is also much lower than other Biggbys, as you might expect. Wifi is solid enough to actually get some online work done if you need to peruse real estate listings, hit up Google Docs, or otherwise search. However, the entire dining area is open so please refrain from having your Skype conversations in public. Fortunately too, there aren’t day-​long loiterers at this location as I’ve seen be so much of an issue down in Midtown and other spots.
Missing a star: no drive through. Seriously, what’s with the western suburbs being the only place for drive through Paneras, Biggbys, and other fast food outlets?!

I actually like this coffee for super sweet dessert like drinks. Last time I went here, I was in a rush to grab a quick drink. I know I didn’t give myself much time, but I was really in need of caffeine. I ordered my drink, and waited, and waited, and waited. finally, when I realized I might miss my appointment, I went over to where the barista was, and he said do you need something? I said yes, I would like my drink. They had completely forgot about my drink. I ended up cancelling my order and leaving without my caffeine. I like the drinks, but think the service is definitely lacking.

I’ve been here twice-​both times was to get away from the distractions of home so that I could get a little work done. I wish I liked this place better because it’s very close to my house. However, the music selection (usually something very upbeat and fast) is not appropriate for a coffee house. It’s also too loud, so even when I put on my headphones to listen to Pandora, I can still hear the music they’re playing over my headphones. I found it very hard to get any work done here. Additionally, they have a very scarce selection of food which is disappointing.

I realize this is a chain but this particular location is great. I worked here (they have free Wi-​Fi) the last two days and the staff has made me feel right at home.

I love this Biggby. The staff are always attentive and friendly. The drinks are great, and there’s a wide variety of flavored to choose from. The inside is nice and clean, and has outdoor seating available which I love in the summer! All around awesome addition to Berkley!

Very speedy Bigby! They always offer to upgrade to some food or to add an espresso shot, which I often accept. I’ve sat inside once and it’s very own and roomie inside. Will always make sure to hit this Bigby for my morning coffee.

Great service. Staff is always welcoming and genuinely friendly. Plus they make great drinks!

I’ve always liked Biggby and am glad we have a coffee shop in Berkley now. I wish they had a drive through, but if I have the time, it’s worth the stop. Great coupons and loyalty program.

This Biggby is clean and the staff are always friendly. I have one complaint but it’s a big one: the music played on the overhead speakers is way too loud to have a conversation, read or work. On two recent visits, I asked the counter staff if the volume could be turned down. They were pleasant to me when I made the request and said they have to ask the boss. Both times, the music was not turned down, not even slightly. What a simple request that costs nothing to fulfill yet would have made my experience worth a five-​star rating.
Why would I come to a coffee shop if I can’t talk with the person I’m sitting with, read or work? I won’t.

Nice and clean, good parking and friendly staff. So far a good place to camp out and read. $ 2 brewed, but I’m going to start keeping an eye out for this coupons in the mail.
They are the only coffee shop open in the morning in Berkley, so I’m a big fan of their hours.

The staff is genuinely friendly, but this is the slowest Biggby I’ve ever been in. Last time I was in they double-​charged me, and couldn’t figure out how to open the register to fix it, so they promised to fix it «next time.» In the flurry of confusion, they forgot to make the drink, and I ran out of time and had to leave without it.

FANTASTIC staff! Everyone behind the counter was super friendly and genuine. I just happened to be in the area and stopped in. I would probably go out of my way to stop in there again.

Love bigby. This particular one just opened up. This one was clean and not too busy.
We used one of their coupons to get BOGO frozen mocha mocha and a frozen caramel.
The frozen mocha mocha was a bit overly sweet but

My first trip to the new Biggby was great. It’s a very cute place and I like the layout. The staff was very friendly and made sure I received a frequent buyer card and had coupons and was signed up for their emails. They have a nice selection of brewed coffee and I tried the Mocha Java, which was really good. I also got an asiago bagel, which is tasty because it’s not too cheesy like some of the other bagel places. I wish they had more breakfast food options, but maybe I just need to eat at home and stop for coffee on my way to work.