Holiday Inn Express Albuquerque N – Bernalillo

Nice place to stay in this area. I was only here for one night but my stay was pleasant and comfortable. The hotel was very clean and modern. I tend to be picky about hotels because I’m concerned with cleanliness but I didn’t have concerns here. I think it is appropriately priced for the amenities. I briefly looked at other hotels in the area (online and from the street) and this would be my choice again. My rate included breakfast, which I believe is standard but can’t confirm. Breakfast was what I expected for a complimentary breakfast, and I have no complaints about it. There were options that could accommodate any reasonable person. The front staff was pleasant, quick and efficient. There were still some minor renovations happening but no noise or inconveniences due to these. I will stay again if in this area. I think it’s 5 stars because for the price it is exactly what I expected and I wasn’t left longing for anything more.

Great service and friendly staff. Jorie is the evening attendant and he is great! Always willing to help with whatever! He knows his customer by name and always speaks when someone comes in. The hotel is still under some construction, but honestly, it hardly ever interfers with your stay. The breakfast and lobby areas are complete and look great. I would definitely recommend this hotel to others!

It pains me to give this hotel a bad review because my family has so many wonderful memories centered around this place. BUT…
When we were there last year the entire hotel was under construction. We decided to stay any way because the location is perfect and there are all those happy memories.
However, when we returned 7 months later to find the entire hotel still a cluttered construction zone we were shocked. There is junk and boxes everywhere.
For starters, something that doesn’t even concern the construction: the front desk clerk gave away our king bed room and stuck us into a cramped double queen.
The staff and contractors are totally disorganized. The carpenters are permitted to take all the parking spaces in front of the building, while paying customers had to circle the lot in the pouring rain to find adequate parking.
Absolutely none of the rooms are completed, even though they swore they were. The management just kept offering to move us and take our chances rather than check the room first to see if it was habitable. We had no heat, no light over the vanity, no toilet paper holder, no clock and no refrigerator.
When we returned to the room in the middle of the afternoon to take a nap and stave off a headache, the contractors had decided to put down tile and were using a tile saw right outside our door. They simply jump from room to room, with no plan or system
On our final evening we found a typed letter slipped under our door. Hoorah, I thought. An apology, maybe a discount or extra points for staying there and enduring all the inconveniences. NOOOOOOOOOO!
The letter was demanding that we vacate the room early the next morning because all the water in the hotel was being shut off.
Customer service should be a top priority in a service industry such as a hotel. This is not rocket science. Yet, it never occurred to the management to at least complete the common areas, such as the breakfast room and the lobby. There wasn’t even tile or carpeting on the floor and all the contractors sat around drinking free coffee and chatting with the staff the whole time we were there.
Even as I write this, I can’t believe Holiday Inn Express let them get away with such incompetence.
I don’t know where we will stay during our next trip to New Mexico, but it won’t be here.

Run Away! My wife and I tried to stay here during a quick swing through the area to deal with a business matter, and were only in the area for one night. We had secured a room at this Holiday Inn Express — THROUGH THE HOLIDAY INN WEBSITE, only to be told upon arrival at 9PM that there was literally «No room at the Inn», but that he’d «hook us up with a rate at the Days Inn since they are owned by the same people».
The ‘hook you up” rate at the Days Inn, which is a dump, was $ 69, which is the same rate you’d pay if you walked in the door. Thanks, buddy, great hook up.
We were tired and Bernalillo has little else to offer in the way of lodging, so to the Days Inn we went.
Putting in a complaint with Holiday Inn, because a overbook policy of «Beat it, and head to the flea-​bag down the street and pay them the rack rate» isn’t what I’d hope for from Holiday Inn.
Oh, and THE HOTEL IS UNDER AN EXTENSIVE RENOVATION — SAWDUST, LADDERS AND BOXES EVERYWHERE.

The previous guest left take out food and containers on top of the TV. Housekeepers just plane didn’t see it or they ignored it. Room does not feel clean. Linens are not crisp. Wonder if the linens were changed?
The front dest clerk just kind of shrugged it off. No apology or offer to get a new room.
Won’t stay here again. Stay away!,

The hotel is easy to locate from the highway. Rooms are decent, nothing fancy. Our room is quite musty, even with the air conditioner on. Water from the faucet tastes like sulfur when you brush your teeth.
There is a van parked in front of the hotel with kids running around and a hotel employee sitting in the front seat, smoking an e-​cigarette with a lady in the passenger seat. It seems to be the hotel manager and I’m told he’s out there with the van and children much of his time. Very unprofessional.

Stayed here earlier this year. Nothing drastic in hotels, but was very clean and suitable to stay at.

I booked this hotel through my iPhone app for HIexpress when I got to the hotel, the clerk who honestly appeared to be tweaking, told be they were overbooked. He then sent me to the days inn next door (they were much nicer). When I called holiday inn to cancel my reservation because they had no beds, they made me go back to the hotel and ask the tweaker to cancel my reservation so I wouldn’t be charged. This all happened at 11pm with two young and tired kids. I would avoid this hotel like the plague.

It was a clean and comfortable room. It was quiet and nice staff.
Only issue was TV remote probably needed new batteries. It was slow.

We stayed here two years ago in 2008 while the location was under renovation. I was really impressed with the updates they made. This location also has a indoor pool, washer and dryer (downstairs), fitness room, and another plus it has breakfast included. The breakfast isn’t anything special but it’s a plus that it’s included and you can have some eggs, bacon, biscuits, cereal, toast.