Apple Store

Poorly organized. Miss allocation of staffing. One person checking people in. This is a formula for malcontent. Who manages this place? Eight additional people on the floor who cannot assist you. I am going to Microsoft

It was a good visit. Went in for a iwatch and surprisingly the wait wasn’t long and luckily when I went to pay with my corporate card the sales person asked what company I worked for and found out that my company gets a discount with Apple. So I was appreciative of that since they pay half and I pay half it was great to get the discount.

Appointment at 6:30 and this place is a mess. Will not come here again. They need to get their act together or the brand is in trouble.

So this is to inform you all out there that you should probably pick another less busy store with representatives that will take any of your concerns more seriously.
Honestly, it’ shouldn’t be this hard to have your items that you have purchased through apple with the apple care to be fixed.
Took 4 days in advance to schedule an open appointment. When I arrived early to my appointment, I still didn’t get seen until 10 to 15 minutes past my scheduled appointment time.
Then when I told them my problem with my iphone, the representative did not give the attention or care I desired to actually resolving the problem and told me to reset my phone settings. Then he asked if they could take the next customer for their appointment since resetting would take some time and they were running late. It wasn’t until I was persistent about my problem and then asked my representative where I could write in a complaint or ask for a supervisor that he finally seemed to change.
I already had called apple support to try and resolve some issues and had already tried resetting my phone before coming to the store which made me upset that they weren’t actually taking the time or care to diagnose the problem. The representative on the phone for apple care had actually spent more thorough time tying to deduce possible problems in my situation.
I ended up waiting another 70 minutes before I finally left the store somewhat satisfied but would recommend not booking an appointment here and going to another store for the future even if the drive seems a bit longer just to see or compare if you can better treatment.
Even though it’s been a week or so since my service experience — I’m still upset that overall this wasn’t resolved in a respectful and efficient manner. I already had paid for my service through my apple care. Hopefully you can save time and avoid the hassle I went through. Bottom line — save yourself and try another store!

Even though I didn’t purchase anything this time, our time with Curtis «C-​Money» Morales, made our visit even more worthwhile… I expect the same when I return for the purchases.
We walked in & less than a few seconds, we were approached by Curtis. HIs personality & sales shield rocked. He was very friendly, not overbearing & knew his stuff.
Each question we posed to him, he was right on point with the answers/​information.
I really appreciate the way he broke everything down & did not try to sugar coat anything… especially with the prices & the wireless services «need to know’s’.
After I stated what I needed on my return visit, he made sure I was on point of comprehension, & I was all gravy with it.
I’m the last person in my family that has come around to Apple. & when I cross paths with an employee such as C-​Money, I have no issues spending my money. Especially at a high price point, as the Apple products are proving to be worth every pretty penny spent.
Curtis aka C-​Money, I rock with you & look forward to coming back & doing business with you. Thank you for making me feel like a Apple Pro even though I’m still in the acclimation stage. You define the ‘Genius’ title by far.

I was just on the phone with Cara, a wonderful employee at this Apple Store location, and she helped track down a receipt from nearly a year ago. I cant speak for the entire store, or every single employee but Cara just took 20 minutes out of her day to deal exclusively with the issue I had. If every employee at this store is like Cara, Apple is running one tight ship at this location.

I love the Apple Store. I’m always 10 percent happier just by walking in. Having one nearby makes AppleCare worthwhile because I can usually pick up replacement parts and have a nice tech tell me exactly what I’m doing wrong with my beautiful machine. Yes it’s almost always crowded but the staff is usually very helpful. Troy helped me today and he was excellent!

Chris J. Is an amazing tech. he is super helpful, very smart and has a ton of patience, experience and lots of knowledge, he explained everything so wonderfully that made me feel so great about being a long term customer of Apple. He helped me when everyone else resisted to help, answer any questions and etc… Before I get to meet Chris all they offered was book an appointment online! I truly think ppl like Chris J. Are golden to have as employees and must be recognized.

This store is quite possibly one of the worst. Last night while working on a presentation, that is due in a day, my computer crashed. I know, everyone has this story. I attempted to make a Genius Bar appointment and the first available was for the following week! I thought I’d go out on a limb and hope a kind soul might help me out if I just went in the store. I was wrong. And also not surprised. The guy who spoke to me literally told me repeatedly to make an appointment when I told him the first available wasn’t until next week. I said I’d wait if someone just had 5 spare mins to look at my computer and he just kept offering to make me one. I walked off in anger and seriously considered buying a PC on my way out of the mall. Whatever happened to human compassion?

The worst customer service ever! The line in endless and they don’t have appointments available for weeks! You guys are Apple! You are the number 1 seller for smartphones — so way you don’t have the stuff to give the customer service that a company this big should have!
I seriously think to trade my 3 iPhones to galaxy devices

This will be my last experience with Apple. I’ve already upgraded from my Macbook pro to a Windows computer, and the phone will be next. Why? I have never experienced such horrid customer service from Apple. I understand the store is crowded. I understand there are plenty of other helpless people trying to get their questions answered. But this is the norm at the Apple Store, and the employees should be ready. Every. Time. I am forced to take my phone in for service (which is not often because usually my issue can be fixed by simply GOOGLING the problem with this simple device) I dread it because I know I will be faced with condescending, impatient «geniuses» who treat me like I don’t know anything because I have a question about the technology they sold me without explaining everything. It is your JOB to handle these matters, and if you are going to be nasty and literally push me around (one employee actually pushed me toward one of his coworkers), then you should NOT be working at one of the most stress-​filled stores in this country.
Before I can even open my mouth at the «Genius» Bar (I use the term «genius» VERY lightly), I am told «You have to make an appointment». Appointment my ass. Apple makes it incredibly difficult if not impossible to make an appointment to see someone face to face. And most of the time the appointments are made a week in advance. If my phone blew up and I need assistance, I need it now. I cannot wait an entire week. So I ask for walk in availability–
«Alright, we might have something open up in about 45 minutes to an hour, but you’ll have to wait in the store,» says theApple employee with the smuggest smile I have ever seen. No one is forcing anyone to work here, so why be so disrespectful toward customers?! I understand customers can be difficult, I worked retail for 3 years and currently hold a serving position at a restaurant. But when customers are greeted with disrespect and condescending behavior from the employees, you can bet they are going to be impatient and difficult. It is my wish that everyone here be fired and a new team be brought in– one that knows what good customer service is.
I am currently waiting in the store now, because I am not allowed to leave or my name will be taken off the list, and I hate that I truly need help with my phone, because I would rather walk through the gates of Hell than through the door to the Apple Store at Montgomery Mall… but, then again, some might say they are the same place.

I gave 2 stars because I’m an avid Apple junky, but really this location deserves no stars at all.
Went in to purchase a simple lightening cord, because mine always end up breaking…
Service was terrible. Never had I thought I would have to hunt for someone to take my money… After I was rung up the guy just asks if I want a receipt and walks away. What happened to thank you for you business or at least have a nice night. Call me old fashion but I’ve worked in retail long enough to know chivalry is business basics.
We wonder why so many are inclined to shop online vs the stores…

I am an avid Apple user, macbook, macbook pro, iPad, iPod, iPhone… for years not. I am definetly not new to the party of Apple. The Montgomery mall store is always crowded and often smells funky. Sometimes you can get a good knowledgable sales person and sometimes you are not so lucky. Either way, you will wait because the store is always crowded… like I said before.

Every time I have to come here is a total nightmare. I don’t know who came up
With the system they use. You just see people running around while nobody takes care of clients. I got an appointment at 2:20 pm but got a text at 1 pm that I should head back to the store and lost the appointment. Makes no sense. Who gives an appointment and expects you to be there almost 1.5 hours early? This store for sure does

The customer service at this location is definitely a hit or miss. Some of the employees are friendly and are willing to take the time to assist you. Others however are disrespectful and don’t even seem to care for your questions.
Next time I’ll deal with my purchase and questions online rather than in-​store.

This place is useless, horrible and disrespectful. For the second time in a row, I come early and wait for my appointment. Someone marks it as cancelled and I don’t find out until someone asks me why I’m waiting and they create a new one for me and here I am. Waiting an extra hour with no help.
Drive to Tyson’s or Bethesda, these fools don’t deserve jobs, especially at Apple.

We went to this store to buy an iPhone 6 Plus for my mom. I was a bit apprehensive because of all the negative reviews, but fortunately my experience was pleasant overall.
I called a day before just to be sure they had the model I wanted in stock, and the lady on the phone said she would help me reserve one and told me when I go in to the store, I just need to mention I’m there to pickup a saved cart. Except, when I went in and gave them my email to check, they couldn’t find anything on it. (that was the only hiccup and why I deducted 1 star, since if you put in a «reserve» system like that it better work, else it is just causes confusion and wastes time unnecessarily).
The guy who was helping me said, no problem, he’ll just go grab one from the back for me. He helped me double-​check the model number to be sure it was the one I wanted, and I walked out with the new phone a few minutes later.
It’s not a bad place to go if you want to buy an Apple device and know what you want.

I had such a good experience here!
My phone was acting wacky and the Apple tech support folks on the phone said to go directly to the store for a new phone. They made the appointment over for me, and I was helped right away despite it being a crazy busy Sunday afternoon.
The rep I worked with, whose name I can’t remember but wish I could because he was so incredibly nice, pointed out that the issue was easily remedied by resetting my phone to factory settings. He pointed out that I was eligible for a new phone for the next year if that didn’t work, so I trusted him and went with his solution.
I’m happy to report that it worked and there have been no issues since!
I’m only reducing one star because if you go in there to try and buy something, it takes forever and is an exercise in patience.
But by all means, go here for repairs! They are the best :)

This store smells like feet. Consistently. In the evenings.
I am a fan of everything Apple, and in general have to deal with the Georgetown location, but something about the experience in this store that leaves me with a bad taste in my mouth twice now.
Maybe it is the «in-​take» person, who I had to spend a lot of time convincing that I really need that appointment, and trust me I did check the online appointment availability and the earliest you had that would fit my schedule was 2 weeks from today. Maybe it is the fact that he suggested I take my phone to other repair shops in the area. (really?) Maybe it is the very loud and unhappy customer yelling at the poor technician. I don’t know. Anyways, it is not the Apple store experience I am used to.

This is the smallest Apple store I’ve encountered. Simply exchanging a defective cord took an hour.