I bought a pack of ice melt before the big snowstorm hit our area. It is a 20 pound bag for $ 13.99 + tax, very very expensive. This must be a last minute deal so they can sell whatever price they want. My husband also bought 250-pound bags(much cheaper) so we have too many bags. 10 days later I tried to return this bag, the person behind the counter said I cannot return it because they had a sign by the counter which said«ice melts, shovels… etc. are seasonal items and cannot be returned», This is ridiculous because it is only early February and it is still winter season. I’m not trying to return it in spring or summer. Too bad they won’t have me as a customer any more.
Vanya W.
Évaluation du lieu : 5 Richmond, VA
It is rare that you can go to a hardware store, ask for what you want and have knowledgeable people get it for you, or ask for advice and get a response that is informed, reasoned, and backed with experience. This place, though, is the real deal. I have always gone out of my way to get to this store, and never regretted it. It is also a good source for high quality specialty paint, such as the Fine Paints of Europe products, for special applications. I just used their satin oil paint from that brand on some kitchen cabinets, following the advice I got from Glen Echo ’ s paint desk, and the finish came out beautiful and even buttery. Good products, good staff and good advice make for one special store.
Igor N.
Évaluation du lieu : 2 Bethesda, MD
Usually good and responsive. But today, at 5:01, turned me away as they were closing the store for the day. For a 25%(or worse) price premium, I expect better from a neighborhood hardware store. Will be shopping elsewhere on principle from now.
Luiz G.
Évaluation du lieu : 5 Washington, DC
It is amazing how they have everything I need in a relatively small store, and they are always ver friendly.
Bonnie W.
Évaluation du lieu : 5 Glen Echo, MD
Every neighborhood used to have a little hardware store and now there are only a lucky handful. Lucky us who can run up to pick up the right size screws, lights, plumbing, painting, etc. supplies for those little projects. And big projects, as I see the trades in there all the time. The friendly staff is a necessity as so much stuff in crammed into this little store that I is a bit tricky finding where what you want might be, but it will be found. OK, it is not as cheap as Lowes, but the folks are helpful and it is handy. They are a True Value store and have their specials. But nothing tells you that winter is coming better than seeing their stack of snow shovels out front.
Martin B.
Évaluation du lieu : 4 Fort Worth, TX
This is a great hardware store! I came in here today to get a couple of parts for a broken toilet(a tank ball and a flush lever). First thing I noticed was how friendly the staff is. The fellow behind the counter was courteous and was kind enough to point me toward the toilet parts without acting like I was interrupting his day. Their parts selection wasn’t gigantic, but they had what was necessary. Obviously if you want the finest flush levers and tank balls you might wanna go to Home Depot or Lowes, but for those of us who just need something to make crap go down the drain, this’ll do. Checkout was quick, and the guy told me that their return policy is basically«just bring it back.» Considering that I actually bought the wrong tank ball(I needed a flapper valve instead), that’s a good thing! Overall I quite like this hardware store and I’d definitely come back.