We liked the quality of the carpet that we picked out and the price wasn’t bad, but we were extremely disappointed with the installation. The men made a huge mess, dumping things in other rooms and not putting them back after the carpet was installed. I spent my day off trying to fix the huge mess that they made. Not appreciated.
Kathleen P.
Évaluation du lieu : 1 Chevy Chase, MD
Unacceptable service and behavior. Upon walking into the store, I found the section of carpet that I had gone to see. I flipped one page of the«book» of carpets, and the sign that should have been secured to the display fell off. I caught it and placed it on the floor. The owner(I believe) then came over and accused me of breaking his display and said I should learn to be more careful. You would expect the owner to apologize and ask if I was okay considering the size of the wooden sign. After I explained what happen he continued to blame me. Words were exchanged and he told me to get the —- out of his store. All of this in front of my small children. People like this do not deserve your business. What happened not only to customer service but to common decency? I would have given zero stars, but I guess Unilocal doesn’t allow it.