TGI Fridays

If there was a no star button I’ll press it in a heartbeat. Before heading to this establishment two days ago, we were coming from a high school graduation and were extremely hungry. Upon entering the establishment and being greeted by the host, we told him we were a party of 15 and he unprofessionally rolled his eyes and let out a hugh sigh. Looking around the restaurant, it seemed there were a handful of customers and was not busy at all.
We were taken to our seats near the entrance and greeted by our waitress promptly and accordingly. It went completely downhill after that. After taking our orders (appetizers, entrees, soup, and salads) and receiving our drinks. The first plate that was brought out took 20 minutes after ordering, which was a french onion soup. The bowl was completely messy and appeared as if someone just threw it on the bowl without care. Another 20 minutes had passed and finally received our first appetizer and it was cold. The potstickers was dry and overcooked and the loaded potato skins had a miniscule amount of cheese and was dehydrated.
After waiting another 5 – 10 minutes, I finally went up to the host booth. The host seemed uninterested and was fiddling with his phone while on duty and told me he would check on it. The waitress finally came back knowing that we were complaining and angry. She kept apologizing and finally told us the food was running late after spending more than an hour waiting for the food. Mind you there were people that came after us and they already received their food and starting to leave. It wasn’t crazy busy, but it was the right amount of customers to make you work a bit.
The manager finally appeared and looked disheveled. He didn’t seem to care about the situation and said he will go check on the food. Once the food finally arrived, it was sloppily placed on the plates. Sizzling plates were no longer sizzling. The food was hard, burnt, and dry. And still we were missing one entrée. The manager was extremely unprofessional. He was trying to seem apologetic, but felt no sincerity behind it. The manager stated that the plates were piling up and had no more counter space and that since we were a big party (basically putting the blame on us for coming there as a big group and making them suffer) it was difficult on the chef. But, looking at our orders it mostly consists of salads and appetizers. I’ve never been talked to in that manner by a manager and I was already livid. He kept asking me «What more can I do for you?» I responded back to him saying «What more can you do?» I am a paying customer, you don’t ask a customer what to do. As a manager you troubleshoot and find solutions. His only solution was comping three of our plates and be on his way. He also stated that the store hours were wrong on the website and that they were «technically» closed earlier then the 2 am time stated on the website. On top of that he wrote down the phone number to his general manager Chris Eppers. After handing me a piece of paper he turned around and never came back. But the number that was given to me was non-​existent after trying to call multiple times the following day to file my complaint.
The manager I spoke to last night didn’t even give me his name so I had to ask the waitress. Mr. Jake Swazdale (?) the way you handled yourself last night was a disgrace and it reflects to why the TGIF franchise is going downhill. This is a message to all the paying customers, be wary of this establishment and save your money and go elsewhere.

I’ve been to this TGIF many times ever since I moved to PA.
I love their food and endless apps. Great price if you have a huge appetite. Bathroom is always clean and servers are quick and attentive. I love their stripes program.
I’ve been disappointed once and annoyed once.
Disappointed because I had a coupon for «buy one entrée get one free», both my fiancè and I ordered a steak entrée with half a rib and I informed my server that I had a coupon for buy one get one. Once the bill came I told my server that the coupon didn’t go through, that’s when the manager came up to our table and said, «the coupon doesn’t work on steaks or ribs» … What?
It didn’t say anywhere in the coupon that it did not accept steak or ribs! I don’t have to write down how much the bill was because you can imagine how much steak costs there.
But you live and you learn, next time I’ll ask twice before ordering.
Now I’ve been annoyed once because we’ve had this female serve, I always forget her name but whenever I go there with my partner and baby she only pays attention to my fiancè and gets a little TOO friendly. Like. TOOOOO friendly to a point where my fiancè gets uncomfortable and I’m just there like, «Yo, I’m right here.» Now I’m not going to go all out and throw these hands but just respect a little.
Overall, this TGIF has a decent price for their food menu. I recommend this place to others.

Let’s start by saying that me and the wife waited for at least 5 minutes or more for them to clean a table, not sure why we couldn’t sit at a table that was clean already. Once we sat down the table was never wipe down the food was not hot, they brought me a plate with a piece of letters that I couldn’t get out by scraping it and our waitress seem a little lost, before the end of the night the wife order a martini and I order a beer and got the beer and the check. the waitress she kept on coming over and asking us if we were ready. Never got the martini and once she brought it over and the wife took a sip there were three large lipstick stains on the glass. Don’t really care much for a discount but they didn’t even offer a 5% discount on our meal out of courtesy for the nasty ass glass and the mediocre service. Needless to say I will never visit that place again.

Staff friendly and courteous. Food was average, nothing spectacular but not bad either. I’ve been to this location several times and never had a bad experience. Gets pretty crowded on weekends around supper time.

Just got back from tgi Fridays. Let say. I love how they up sell the endless apps (not). U would think when u get a few of their apps that are on the list they would up sell you then. But no. Their food is nasty at this location. Maybe it was a Sunday seems no care by the person pushing the button on the microwave. Next time someone make the suggestion to go there, I’ll pass.

Went there recently for the first time in a while. Horrible experience. Our server was not excited to serve us. He had a terrible attitude and wanted to go home, which he made obvious. My drink which was a sprite, the cup had a random lemon seed in it, which is disgusting since I had no lemon in my drink. And my food was okay, but the spinach had random pieces of mushrooms and onions in it, which clearly wasn’t supposed to be in there. Gross. Our server kept asking us if we were finished with our food when we only ate a little bit of it, he made us feel like we should rush out. Overall it was not a good experience. I would not go again. Horrible service, and dirty.

Burger specials FANTASTIC, thanks to Joe who knew his product! I had the Jack Sliders… tasty in little bites and just enough!
Hubby had the Calif burger… good quality and delish.
Next time we will do the $ 5 apps… yummmm.
Thanks again, JOE! Keep up the great work and service.

This Friday’s fell to the wayside a while ago, but has recently undergone a change in management and some staff and what an improvement!
Yes, TGI Friday’s is a chain and a corporate restaurant, but the foodie excellent. The servers are knowledgeable, the drink selection is second to none, and with all the coupons and promotions that are offered, patrons can save som serious money! Give this place a try again, it’s worth it.

Service wasn’t that great, but the food was good. I like happy hour $ 5 appetizers and cheap drinks.

These chain restaurants anymore are the worst!

One of the worst places I have ever been, our waitress not only took forever to do any type of refills they also charged my card TWICE! I called to get the issue fixed several times and always got «I will call you back» from the manager. Several times. I have told so many people about this issue that they do not want to go here.

If you love over-​priced beer, lousy food and hearing 2 different songs at the same time at loud volumes, then this is The place for you!
I ordered the pick 2 off the Jack Daniels menu, half rack of ribs and shrimp. The shrimp were tiny, like the first scene in Forest Gump on the shrimping boat. The half rack was dry to the point of being beef jerky. The parmesean «fries» were 4 potato sliced drenched in some funky sauce.
A Yuengling Lager was 6.50. The meal was $ 18 plus tax and tip and I left with expensive beef jerky. I won’t be back.

Very inconsistent food quality. Used to love going here, but have experienced issues during the last few visits, including hair in food (two separate occasions), cold fries, brown lettuce on sandwiches… overall just not what you expect to pay for. In addition, staff does little to take care of these issues. Too many better places to go in town now.

i had my first tgi fridays experience a few nights ago.
i ordered the full rack of ribs that came with fries and slaw.
the ribs were tender enough, but they served the bbq sauce on the side. the ribs themselves had no «smokey» flavor. you’d think they would cook them with at least some sauce to give them a little flavor, but if they do, you sure can’t tell.
the fries had WAY too much seasoning on them for my liking.
the slaw was a step or two (flavor wise) below what you’d get from your local deli and was served in a vat that could hold about 4 times the amount they give you, but being it didn’t have hardly any flavor, i wasn’t dissapointed.
overall, i think i’ll be back to try other menu items, but i’ll skip the ribs next time.

As always the food is great, especially the psrmesan crusted chicken with tomato & Mozzarella and delicious mac and cheese. Best part is the service! Go here often and always have excellent service, request Alicia she’s amazing

Not impressed at all! Came in told it would be a 25 minute wait! That would have been fine but when there are more than a half a dozen tables! They blamed the kitchen staff for being behind and Instead of seating people in the empty tables and having people spend money on bar drinks they rather have them sit in the waiting area and get mad! But because of our server Alison she made our night! And the kitchen had our food out in no time at all! Food was great! So I truly blame bad management for this visit!

As some have said this place is a hit or miss. Tonight was a miss and regretful we went and not to other ideas. Starting with the host totally confused. Table service was prompt and considerate. Order appetizer and a meal. And all delivered at the same time. When waiter is serving and apologizing at the same time was good indication of problems with kitchen. Her salad was nothing to write about. My burger was a burger. And when leaving host was more concerned about baseball game then his customers. Next time will go with other ideas and not hit or miss

This place has no process. I’ve had iffy service when we ate in at this TGI’s but on many occasions we have tried to place an order over the phone. Forget it, you get placed on hold and forgotten about. You would think it is the worlds busiest restaurant. I’ve given too many chances both eating in and taking out and I will not be back. Poor service over and over again.

When I started coming here about a year ago, I really liked the customer service. Doors are opened for you as you come inside. Sitting at the bar tables, the server clears away the menus, condiments, etc. with an able single swipe.
The food is quite good, and value priced. Especially if you are a points member and use the coupons in the newspaper.
Happy hour specials are awesome, save $ 1 or more on beers, drinks, etc. It was heaven. Apps were half-​priced.
One time they gave out free wings. Why can’t this happen every week on a designated night?
My main problem, then, is that I love the mixed drinks. There’s more ice than drink in my $ 8 mixer. And when you’re mixing the liquor with multiple juices, there’s no good reason to fill the cup with ice. I drink these in two sips. I have tried asking the servers for light ice, and I feel like a picky elderly person, and I’m really not either of those things.

There is no better ingredient in cooking than plastic.
The kitchen staff at this Friday’s knows this as they included part of the plastic bag that they microwave their rice in on top of my wife’s pasta dish the last time we were there.
And even though it was in plain site no one in the kitchen or our server bothered to check the food and the entrée with yummy plastic bag piece was served.
While that could be chalked up as an accident the fact that our server was only quasi-​apologetic about it and chose to make jokes about it happening as opposed to apologizing or fixing/​comping that part of the food order makes me doubt that we’ll be back any time soon.