Trans-Bridge Lines

Encountered a driver today who pretended not to see us waiting at PABT, proceeded to back out, look at us, and then wave goodbye. Incredibly rude and poor customer service, as we were at the stop 2 minutes prior to the «scheduled» departure time. Had to wait 50 minutes for the next bus to come. Not the service I would expect for a $ 54 round trip ticket.

Just back frim NYC and we had great drivers, clean buses Wonderful relaxing rides!

I purchased a round trip ticket from port authority to sands Casino. They would not let me ride the bus because it was more the 48 hours later. I don’t understand why it matters. The bus is also very tight and
Seats are uncomfortable.

Rarely do I give businesses a poor review, but this one is so bad that people need to know about it.
The worst bus service I have ever used. I take this from Bethlehem to NY a few times a month, and it’s a ⁵⁰⁄₅₀ shot the bus will be on time and/​or broken down. The only reason they stay afloat is because they have the monopoly on public transit between the Lehigh Valley and the city (and their fares reflect it).
They cram as many people on a bus as physically possible and if you’re not one of the first 2 pickup spots, good luck getting a seat. You’ll be standing for the entire 2+ hour trip with people stepping over you to use the bathroom. It’s honestly a safety hazard, and I don’t know if/​how it’s even legal.
Let’s not forget, you need to wait in line at a ticket counter to purchase a ticket, then carry around the pass hoping you don’t lose it. It’s 2015… Why can’t I buy a ticket online and use my phone as a pass like every other bus service or airline? Get with the times.
I left the same review on Facebook, and they now seem to have disabled reviews on their page because of all the bad publicity it was creating. Good thing Unilocal doesn’t have that option.

I wanted to like Transbridge Lines — I really did. In fact I love their drivers. They are really fantastic guys and work very hard despite the fact that the company is falling apart. I am a relatively new customer so you’d think Transbridge would be wanting to keep my business. It turns out they don’t. After advocating for fellow passengers on Twitter and posting actual bus arrival times they have simply blocked me. I was never rude, always professional and tried my best to communicate with them only to be ignored.
The issue is that they are now daily canceling and combining advertised runs (particularly 9&13 putting us in late to NYC 30 – 40 minutes EVERY day). We received a very long email from the company President about how there is a shortage of drivers and that there is nothing they can do and that they know there is a serious problem. They maintain that it’s a temporary problem but it’s been ongoing since earlier this year, at least since May when a previous letter about the same issue went out.
None of this of course has anything to do with the customers who pay hundreds of dollars every month to use this as their primary commuter option and expect to receive the advertised service. The best thing they could do is cancel runs that they are unable to maintain instead of continuing to advertise for them when they simply aren’t meeting the demand. Yes this will inconvenience some — and yes it will mean that some will stop using the service altogether — but it must be done to allow everyone to have a more reliable service. Unfortunately they don’t seem to be listening and as the only game in town I guess they don’t have to — but it’s not really ethical or acceptable. I am trying to look into other commuting options now as a result and hopefully will find one because attempting to rely on Transbridge has nearly cost me my job.

This most hideous, unprofessional transportation company imaginable! 1 star is too many but 0 was not an option! This bus line is heavily used by commuters and often times runs are simply cancelled without warning leaving passengers stranded. The 8:50 pm bus from PABT was cancelled yesterday, there was no announcement and riders were stranded until 9:45 and several were forced to stand. This morning because of cancellations my bus was forced to make unscheduled stops causing the arrival time to be 15 minutes later than advertised (not because of traffic). Many of the busses are old and in disrepair and break down on the side of the road often. Avoid this bus company at all costs. I am looking into alternate transportation options like Beiber or NJ transit.

So much for customer service. Bus pulled away from gate with me at platform. Driver shrugged his shoulders. Glad I pay $ 400+ per month for service like that.

Very unreliable service for regular commuters to and from the city. In a short span of time using these buses my regular bus has been frequently cancelled without warning, leaving us to have to wait around an extra hour for the next bus. Myself as well as other commuters have complained about the constant cancellations but haven’t heard anything back, as they don’t seem to really care about customer service. In addition to the constant cancellations, the buses aren’t in the greatest condition. A couple of the cancelled trips have been caused by broken down buses, I’ve had several trips this summer where the AC was broken, and water leaks from the overhead bins all the time. (You can see they tried to stuff these spots with paper towels, but they keep on leaking.) Very frustrating considering the prices you pay.

I would prefer to give ZERO stars. I booked Transbridge to deliver my guests from the hotel, to the church, from the church to the reception hall and finally a trip back to the hotel at the end of the night. First off, the drive missed our church. Guests tried to explain and he wouldn’t listen so they arrived late.
WORST of all, at the end of the night they completely forgot to bring me and husband back to the hotel. THEY FORGOT THE BRIDGE AND GROOM. AND they refused to return. So we had to get a cab.
LASTLY– they didn’t even notice a guest fell asleep on the bus and he was locked in their bus at the depot…
NEVER EVER BOOK TRANSBRIDGE TO SHUTTLE FOR AN EVENT. I wish this was a joke but it’s not. Transbridge caused major drama at my wedding.

Big fan of Trans-​Bridge lines as I currently live in NYC but am from, and most of my family still resides in the Allentown area. Buses always leave both LVIP and PABT at the scheduled time, however, it seems they usually arrive at the destination a bit late (I’d say normally 30 min or so) — try to avoid a bus that stops at Newark airport as that’s where the holdup normally is.
Also, drivers are very strict about the no food/​drink/​loud conversation rules.

My girlfriend and I have used Trans-​Bridge a few different times from NYC to Clinton, NJ and back, and for the most part it has been a success.
Unfortunately our trip back from Clinton this Easter was a disaster. We tried to catch the 8:15 PM bus back to NYC, and when it arrived 20 minutes late, it was already standing room only. Along with that, we were in a line of more than 70 people, some of whom had been waiting for an hour already. Apparently even during holidays Trans-​Bridge runs the same bus schedule, and it is not guaranteed you will have a seat on the bus. They didn’t run any additional buses, and the drivers provided no assistance or guidance on the capacity of future buses.
We continued to wait for the 8:50 bus, but it never showed up. Apparently it was beyond capacity, and the driver skipped the stop. Keep in mind, in Trans-Bridge’s mind, capacity doesn’t mean having a seat, it just means there being room on the bus to stand with your luggage. They were cramming people in, and the 8:15 driver even told us to find another way back to the city. Since the 8:50 bus didn’t show, we had to wait until 10:35 for a bus. This bus didn’t show up until 10:50, and we waited until 11 before we actually departed. The bus back was fine, and everyone was able to get a seat, but instead of arriving at 9:30 like we originally planned, it wasn’t until 12:30.
I realize these things happen some times, but I wanted to let Trans-​Bridge know about the issue. I had a very good conversation with their transportation manager, and he expressed concern. We talked about improvements, and he said he would refund us for our trip. unfortunately it is now June, and after 2 months of trying to get a hold of him, nothing has ever come of our initial call.
Clearly if you are trying to find a stress-​free travel option during peak travel days, there are far better options than Trans-​Bridge. It has become clear to me, that the customer is not nearly as important to them as selling tickets, no matter whether or not they can actually provide the transportation. There are more dependable options, and I would highly recommend those in the future.

At most, this bus service got us from New Hope, PA to New York City for an overpriced rate of $ 30 cash at the bus stop. The fact that our bus was 20 minutes late (and the earlier bus simply didn’t show up) didn’t seem that strange for a bus line… But the fact that this particular service is completely okay with taking standing passengers is appalling. The ride from New Hope to NYC is approx 2.5 hours. At least 4 passengers were okay with standing for the duration starting at that point. To my surprise, more and more folks boarded at the subsequent stops, and all the driver seemed to care about is how many people he was able to pack on board. With no receipt system, I hope he does well for himself.
Thank goodness the brand new bus we were riding had seat belts — if we ever take this bus line again, I hope the next bus comes with «soccer mom» instructions for those who are strapped in to protect those who are standing.
This practice should not only be prohibited, it should be illegal. For my own safety, we’ll never take this service again. For your own sanity, I recommend you avoid it too.

These guys I previously rode on in 1999 but man I’ll say this time was even sweeter than the last. Their equipment is pretty new & well looking & seems to me very well maintained & their coaches are always kept pretty much not too old & such I used them to get to Sands Bethlehem & back & these guys do their job the best & the interiors are also very good & got great seats & headrests in them so you don’t need a pillow.

IDK what the bad reviews are for… idk what else you want out of a bus service? Foot massages and hand lotion?
I took the bus to Sands from NYC and then back. Its pretty cheap, runs perfectly on schedule, bus drivers were fine. Bus was clean, had outlets and wifi.
Honestly have no idea what you could possible complain about. Service was great, i experienced no problems.

I take this bus frequently from NYC to the Lehigh Valley. I would say I have been taking it once or twice a month for the past eight years or so. It’s normally ok. It’s no Bolt Bus, but it’s ok. The reason I’m giving it one star is because of an apparent policy (which can’t possibly be legal) of cramming the bus full of standing room only passengers. Once all the seats are full, they pack it tight with people standing and sitting in the aisle like a cattle truck. Children are crawling all over other passengers, people are grabbing others’ hair to hold on when there’s a bump in the road, and going to the bathroom is completely out of the question. It’s unsafe and unhygienic. There is no way this kind of service is deserving of what they’re charging ($ 43 round trip).
Also, lol at the 3.5 star review because 15 one star reviews are hidden and don’t count towards the rating.

Let me update here first leaving the original report as is. There was, in my email recently, a reply from Saucon TDS, Transbridge administrators for their free WIFI, saying they defend Net Neutrality. Then went on to say the reason they block «Democracy Now» is because they show videos which unfairly use bandwidth. As for «Democracy Now» specifically, there are videos available, as well as audio-​only streams and text dialog. Some would rather just read the text. It’s faster. If any stream is used it’s likely just audio of an interview.
Where their argument fails is, news websites have video available which are all bandwidth hogs. I’d have to go back to try these other video-​potential websites to see if they are blocked as well. I would expect then CNN, Fox, MSNBC, for example, to be blocked because any Transbridge customer might watch a video stream. I’ll be certain to check next time I ride the otherwise nice buses of Transbridge.
End of update.
Spouse takes the bus service often. I tried it. Nice enough. Free WIFI! What a great way to consume some time. I can READ whatever I want whilst enroute UNTIL IT BLOCKED A WEBSITE. A popup referencing Saucon TDS (Saucon Technologies of Bethlehem PA) censored access to the numerous award-​winning Amy Goodman’s
because of POLITICAL CONTENT. You people at Transbridge and your censor, Saucon Tech, what’s your reason? It’s a customer with a WIFI-​enabled device, privately reading a legal, high profile website.
You can answer right here on Unilocal.Let’s hear why you feel this is a forbidden site. Sure, you can do whatever you want with your pipes to the Internet. It’s free. No recourse. Be glad folks your home ISP doesn’t pick and choose for you what they feel you can view.
Since I first posted this I sometimes think one star is harsh. Then I think what they blocked is not illegal nor pornographic. One star it will remain. May be free of charge but is not free access to the overall legitimate web. Shameful.

This company runs the tightest ship in the bus business. I have used their bus to travel from LVIP to NYC many times without a problem. The bus always leaves on time. Of course, arrival time depends on traffic. The bus drivers are professional. They consistently enforce the no-​talking-​on-​mobile-​phone policy, making the trip peaceful and relaxing. WiFi works well, as do the electric sockets on most buses.
I would advise people to be wary of the NYC — Sand’s bus routes. They are often filled with people who are going back and forth just for the free casino play, sometimes homeless, sometimes smelly. The Morning Call wrote several articles about this. But even when I am on a route that stops at the casino, the drivers remain professional and drive safely.

Absolutely the WORST fucking public bus ive ever taken! i have never been to NYC, and i had gotten round trip tickets for my birthday. We went this past weekend, and i almost got stuck there because the bus driver kept BOTH MY TICKETS, and said one portion of it was lost! So therefore, to get back home i had to buy another one way ticket. they are the most horrible group of people in the bethlehem office! they said they did «research» but didnt find anything! never ever again! bus driver was driving like a maniac. just overall really shitty group of people and transportation service!

Note: I left this review on the Clinton section as well.
I’ve been taking this bus for over five years and I honestly can’t remember the last time it left on time. I’m writing this review as the bus that I was supposed to take was 25 minutes late and overloaded (a common issue). The new bus that they sent has now been sitting here for an hour so that we can pick up passengers for a bus that’s scheduled an hour after ours was supposed to leave. I guess I should be thankful to have a seat considering most of the time, you have to stand the entire ride back to the city (and still pay the absurdly expensive fare) because somehow they still haven’t figured out how many people actually use the bus.

Holy crap this bus is even more ghetto than the china town bus! I’m on it right now and completely livid.
I took the round trip from NYC port authority to sands Bethlehem casino. I’m not a gambler so the $ 45 voucher for slots didn’t appeal to me but it was a close location to the family I was going to see. The ride to Bethlehem in the morning (took the 11 am bus,) was easy and incident free. We had wifi (spotty but there,) and outlets that worked, and even though we had to make an extra stop in Clinton (NJ?) we still made it fifteen minutes before our scheduled arrival time. That driver was great so I felt confident taking the bus back.
What a friggin mistake!
First of all, all the casino «regulars» were there and they all had their special line treatment, whatever not a big deal. Then the driver is chatting away with the ticket girl saying he’s «not even in a hurry to leave because we’re going to have to wait in South Bethlehem.» He also made an announcement that we wouldn’t get into the city until midnight because it was a «local» bus… the website says 11:15.
Next little fun incident, another bus has broken down so we have to collect all their passengers and those poor unfortunate souls have to stand until we get to some Clinton stop.
I also heard the driver ask a person which terminal he needed to be dropped off at in Newark airport. That had better be a joke because I didn’t know this was a freaking taxi service. I am telling all my friends to stay the hell away from this company. And scolding my mother for even suggesting it to me what a joke. It’s only been 40 minutes on this bus ride to hell and I’m afraid of what’s coming next!