Plonk Wine Club

Horrific customer service. Received this as a gift and was not home for the delivery. Was not given an option to have dropped at the UPS store. The package was returned to sender without Plonk ever contacting anyone to notify of the issue. Upon trying to have the package re-​shipped, Plonk wanted to charge a re-​shipping fee to receive the wine that our friends paid money for us to receive as a gift. I personally talked to the owner of the company who would not absorb the re-​shipping fee in the name of good customer service. She REFUSED to accept the $ 20 fee on her company’s behalf in order to have a satisfied customer. If she wouldn’t absorb $ 20, imagine what kind of disgraceful customer service you will get if you have a more pressing issue, like not getting your wine at all. I would NEVER re-​order from this company or recommend a company with such poor customer service only looking out for themselves. And all over a $ 20 fee that they could have paid for and received future business.