Applebee’s

We had lunch there today. The manager greeted us at the door, in fact he seated us, and told us who our waitress would be. Our waitress her name Sue G. was great. My friend ordered the bourbon steak, with mushrooms. It was tender enough to cut it with her fork and cooked as requested, the pan sizzling when it was delivered. My order was the chicken finger basket, both meals were wonderful. The place was very clean and comfortable. Half way through out meal, the manager came by and asked how everything was, he was very personable. Our waitress, very attentive, but not annoyingly attentive. We had a lovely lunch and will certainly dine there again

I took my boyfriend and his siblings out to Applebee’s as a holiday treat this past week. I must say, for what I heard to be a great restaurant, this place was only average at best. When we arrived, we had a nice booth, which was pleasant. Everyone was very hungry since we had spent three hours at a nail salon that had been a seemingly endless trip. To satisfy our hunger, I decided that I would order mozarella sticks as an appetizer for the kids. You would think that appetizers typically get to the table faster than the entrees do. Unfortunately, we waited forever only for the waitress to come back and tell us that the frying machine was broken and getting fixed. Therefore, our appetizers would come at approximately the same time as our meal. I then made the decision to cancel the order on mozarella sticks because they would be of no use to us if they came at the same time as our actual food. The waitress nodded and seemed to understand my request. BUT, a few minutes later, SHE BROUGHT OUT THE MOZARELLA STICKS. Did I not just cancel that order? Sure enough, about two minutes afterward, our entrees came. I didn’t want to express my frustration in front of the kids, but I was livid. The waitress then brought out our entrees after we had speedily ate the mozarella sticks to clear the table for the main course. Everyone got what they ordered, which was nice. However, when my chicken parmesan stack was placed in front of me, THERE WAS NO CHICKEN. The heck? She then informed me that the chicken would be a few more minutes. I was pissed, but again, I had to reign in my anger in front of the others. I just settled for calmly trying to eat my breadstick and my pasta was pretty much a third of the way through before I actually got my chicken. We had ordered drinks as well. Funny thing is, when the waitress was cleaning up our glasses, she was such a klutz that she spilled leftover liquid on one of my guests. She did apologize profusely, but in my mind, I attributed this incident and the two prior ones to horrible service. In the end, I cannot rate the place one star because I did have a nice time with the others regardless of the service. I even cozied up with my amazing boyfriend. However, I must say, that the service could have been MUCH better and that improvement is definitely necessary.