Loui’s Pizza

I have to say, I am really disappointed with the customer service I just received when attempting to place an order just now. I’m not one to complain often, but I felt potential customers should know what kind of a place they’re dealing with. Maybe it was a bad day, but if that were the case I wouldn’t have written a bad review. This is not the 1^st time I’ve had poor customer service with Loui’s. Today, it started with my initial phone call…“hey, hold on” is what I get upon calling. She did not state the name of the business nor did she ask if I could hold. It was unprofessional. THEN I proceeded to wait on the phone on hold for 4 MINUTES while I listened to the girl and another girl shoot the shit, the subject of their conversation was also something I as a customer should not have heard. They were complaining about customers, making fun of the way one of them spoke, complaining about having to work, etc. Just awful. I hung up and called back, asked for management, and relayed the above to her. Her response? «All I can do is say sorry. There’s nothing else I can do.» I replied «no problem, I’ll take my business elsewhere.» Don’t bother ordering from here, Saco House of Pizza down the road is SO MUCH better, consistently polite and professional. I order from there all the time, but thought I’d switch it up today. Lesson learned. Stick to what is known to be good. Will not be switching it up again!

1^st time in 12÷5÷15. Public parking right across the street and right next to the police station. I generally only drive through that area of town but was in the mood for pizza and it seemed like a better deal than Pizza by Alex up the street. Inside is about what you would expect looking at the outside; small and run down a bit with no atmosphere; I wouldn’t bring little ones in unless you are just picking up or have something for them to do. The staff was friendly. One of the reviews mentioned the steak and cheese pizza and I have tried one at multiple places. The woman making it hadn’t made one before but it came out looking and smelling amazing, and it tasted really good; I ate six out of the eight pieces! As you can see in the specials picture, they have really good deals (which is what drew me in along with good reviews) and are very reasonable on everything else. I will definitely be returning.

I read every one else’s reviews and its good for a Sunday night deal. The size is good, not too salty, well cooked but a bit greasy.

I went a couple years completely ignoring the fact that this place is in town because of a couple bad experiences.
The first one was three or four years ago. I was in the dining room and the owner got a delivery order for somewhere in Saco and he got mad about it. He was complaining about how much money he loses delivering out there. I understand that it was probably a viable concern for him, but really, half of Saco is closer to his store than some of the outer parts of Biddeford, and he shouldn’t have been complaining where diners could hear him. (I THINK that is where the delivery fee comes from now.) It rubbed me the wrong way so I stopped going in. The second time was when my delivery got messed up and I called them. He told me that he couldn’t fix it because no one was here to verify that mistakes were made. THAT one left a really bad impression so I completely wrote the place off.
My roommate said something about them recently and it got me to give them a second try. So far I’m loving it. I’ve had a number of different things and they’ve all been good. Their portions are big and they use a good quality bread. pretty much everywhere else in the area just uses glorified hot dog rolls, so that stands out. They have really good chicken tenders which work really well for the subs that they come in, and their prices are good. Everyone I’ve talked to in the last month or so has been really polite, even the owner who I didn’t like before talked to me a little bit when I stopped in last week. It was later and he was cleaning up, but he was cool.
Maybe I just got unlucky in the past, or the place has changed a bit, but it’s been good enough that those previous bad experiences have been redeemed.

Best pizza in all of Biddeford/​Saco area, hands-​down. Unbelievably good pizza, especially their equivalent of a «Meat Lovers» pizza. We used to order for delivery from various chains around town until a buddy of mine turned me on to this place — and now we don’t order from anywhere else. Prices are on the high side, but it’s a situation where you get what you pay for. I’d rather pay $ 5 more and have something that tastes fresh and not stamped out like the chains do… YUM!

So as my visit in ME this week continues I decided to try this place for a late night pizza, giving the seafood a break for a day. I am glad I went here.
It was nearing closing time when I arrived and the fella behind the counter said all I could get was pizza — not in a mean way, but in a matter of fact/​nice way. Perfect. I ordered a small everything pizza and asked if he could toss some hot peppers on it (should have asked because he put jalapenos on it –not a problem — but I paid for it the next day, lol), and cook it well done. Pizza came out perfect with an abundance of toppings and peppers. I could not wait to get home and try it. The crust had a slight garlic/​sweet taste that was great. Very much not like big chain pizza. I am actually considering getting one for the drive home — it is that good.
Good staff, good food, low prices. Sold. Come try them. You will be pleased you did.

The actual restaurant doesn’t look so hot on the inside, the food is pretty good, portions are good sizes, but they always mess my orders up. I’m allergic to mushrooms (and regardless, they’re disgusting) and when I order my steak bomb I ask for it without, then have them repeat the order back to me, «steak bomb no mushrooms.» I always get the food delivered, and the delivery person is obviously gone by the time you start opening your food up, several times I’ve sadly had to give my sandwich away because it is impregnated with mushrooms… So disappointing. That’s why I haven’t eaten their food in quite some time. I’ll stick with people that actually listen.

I’ve seen it spelled Loui’s and Louis. I don’t know which is right but I like their pizza. They’re generous with the toppings, the sauce and cheese are good, and the crust okay. I haven’t talked to anybody who doesn’t like it and I can see why.
The inside has low ceilings, isn’t fancy, and is hot because of all the pizza ovens. That makes it a little claustrophobic in the summer but I bet it feels cozy in the winter. I could see this becoming our regular pizza place & I’ll let you know how that turns out.

I’ve been going to Loui’s religiously every Tuesday for months now. Here’s why:
1) Loui’s has small cheese pizza’s for $ 2.60 on Tuesdays
2) They are fast and the pizza is great.
3) They accept cash only (Dave Ramsey fans will understand)
Loui’s also has lots of other food. Hot sandwiches, fried foods galore (a co-​worker buys all her Super Bowl apps here every year and raves about the fried mushrooms), and more. Since I come Tuesdays to grab my ritual «small cheese well-​done», I can’t personally review the rest of the food just yet. However, I can say that they are always friendly, fast and yummy. And who can argue with that price? (Historical Fact: The small cheese on Tuesdays was $ 2.50 until just recently, but sky-​rocketing propane costs forced them to raise the price by a dime.)