ResortTownRentals

Where do I begin? The home we rented from Dion and her team was absolutely not thoroughly cleaned. The home we rented was pet friendly, which is fine, however there was let hair everywhere in all the beds and on the couches. My family had let hair all over all weekend long. This was our New Years getaway and we spent it with terrible allergies and felt like we were fighting colds but once we left the home we were fine. When we arrived we were told the jacuzzi was warm and ready for us to use after our long drive filled with traffic. Nope. The jacuzzi had to be serviced the next afternoon due to the water levels being too low. So by the time the jacuzzi was warm enough to use, it was our last morning of our trip. Dion would not compensate us for all these troubles. In all my hears of renting in Big Bear, this is hands down the worst experience we’ve had. Do not rent from this company.

Worse experience ever. Seems like this management company double books and then tells the renters there is some issue at the original property (which is a lie). We were told our rental had plumbing issues, but half of our party showed up to the property to find out there were people staying there. We were given a smaller property, with no hot water, and promised we could stay there for our entire stay. During Christmas Eve we received a call threatening us to call the sheriffs if we did not move to the original property. Such an inconvenience! They ruined our Christmas! Don’t book with this company!

Horrible service! Don’t book through them! Run! Lying and deceptive all around! Dion double books everyone like a perfectly working scam! Baits and switches with such ease! Lies and places families wherever she pleases. The homes are barely supplied with basic toiletries. No running hot water or toilet paper. They ruined our Christmas trip.

Booked with Dione for a fabulous property over MLK weekend.
The property was great and you will find some gems for ideal rates.

The location was nice but the people who checked us in we’re rude, they were angry when I asked to use the restroom before check in. I had just driven 3 hours and wanted to use the bathroom but appeaently it’s a big deal. The stairs in the cabin weren’t California regulation size and the best but not least! The fire extinguisher was expired and was last checked in 2005!!! Hope you learn a lot from this review. (aka do t rent from here)