Jiffy Lube

First off, I’ve been to a few Jiffy Lube’s and never had a bad experience. Brought the car in for an oil change and while in the waiting room suddenly heard a radio blaring and saw the car shaking. No one else that worked there seemed to care. Went over and tell an employee that someone turned the radio up really loud and the «manager» nonchalantly told the guy to turn it down, which he didn’t, so he told him again and he finally did. Couldn’t believe that they felt that they could do whatever they wanted with someone else’s property and potentially damage it and that the manager didn’t care. I later called them and the manager had a bunch of excuses. First, he said he didn’t hear it but everyone could in the waiting room, then he said it was because he was with a customer (so he did hear it but let the employee damage someone else’s property), then he said it was the employee’s fault and that he’s «usually underneath» and that he already yelled at him. Regardless of where he works he should know not to mess with people’s property and the manager should have done something about it and not wait for someone to complain. I think one of the speakers may have been damaged but I have no way to prove it and the manager said he’s not liable for any damages, basically he doesn’t care. All he could say was that he was sorry and that it won’t happen again. I told him he’s right, cause I’m never going back there again. I encourage you to go somewhere else as well. There are plenty of other places along this road to bring our cars and that’s exactly what I’m going to do from now on.

Many moons ago I (my dad, too) had an issue with Jiffy Lube. I stayed away for years (more than a decade). I started going back because of the convenience. Well, last week was my last oil change at Jiffy Lube. My truck was in another shop today to have the brakes looked at and they found an oil filter crammed in where an old oil filter shouldn’t be. I went to my local Jiffy Lube and shared a picture and let them know I wouldn’t be back. Their explanation was that the tech must have thought the filter dropped on to the floor. Really? Even if that IS how you do business (just let parts drop on the floor?), someone clearly spent some time trying to get the filter out (it almost looks like someone spent time trying to get it INTO that space). If you’re going to specialize in one thing — oil changes — you need to do it perfectly every time. Now I can’t help but wonder what other mistakes they made in the past that went undetected. I spent way too much money on my truck to risk them doing something really wrong/​harmful in the future. My second-​chance relationship with Jiffy Lube is officially over.

I am not sure why anyone has an issue with Jiffy Lube. Its always fast and straight forward and no one hassles me. This location has been particularly good and easy to deal with. I pretty much will always go here for an oil change when I can.

Do you like your car? Do you enjoy that it runs smoothly? Then run far, far, far from this place.
Do you hate your car? Do you wish it would just stop running all together? Then this is the place for you!
A few years back I brought my car here because it was really frigid one February day. I usually do my oil changes in the driveway but I was not all about getting frost bite. I took the car up the street to this Jiffy Lube. «How hard is it to do an oil change?» Well since I do my own I figured it couldn’t be that hard for a place that specializes in it. For those of you who don’t want to read the rest here’s the short version: I had to trade the car back to the dealership because «they weren’t sure what they did to the car but that it was no longer safe to drive».
Here’s the long story. I hand my keys over, grab a Car and Driver magazine and get cozy. When I looked up they pulled my car into the bay closest to the window so I could see the whole thing. They proceeded to drain the oil and then turn my car on. The amount of smoke and the awful noises it proceeded to make was horrifying. They wouldn’t let me go out and see what they had done. Instead five techs crowded around the engine bay screaming at one another like it was their first day on the job. When I finally got my car back they refused to apologize. It bucked the whole way back home while pouring smoke and leaking oil. I’m lucky enough to know the people at my local dealership that they took it in immediately. When they came back they looked lost. «I don’t know what happened to the car but it’s not good. Not good at all. We did a free oil change just to make sure it’s done right but it’s still having problems.»
My Dad got involved and drove up to the Jiffy Lube. They gave him so many problems we decided to take it to the corporate level. Yeah they’re not helpful in the slightest. They refused to pull the camera footage that would have proved what caused the issues. I finally had to go to the Better Business Bureau. All that I got out of it was the cost of my oil change refunded.
In the long run I had to get a different car because it was never the same after they touched it. I wouldn’t bother coming here unless you’re in the market for a new car.

They did what I asked, gave me insight into the manufacturers items and I appreciated them but I only took one, but true professionals

Not a bad place to go for an oil change. I got there early so it was fairly quiet, it was an in and out procedure. I didn’t have to wait long at all.
The person who changed my oil actually recommended I use a synthetic blend instead of conventional oil. The oil actually does make my car run smoother. I wouldn’t have any reason not to go back there.
The only small thing is that the mechanic forgot to reset my oil light, I had to do the reset procedure manually. Not a big issue, but I had to withhold that final star.

As I look at everyones review of this place I get why only one star. I brought my new car with only 12,000 miles on it for an oil change in April. Big mistake. My car was due again for an change and I brought it to the dealership. There seemed to be an oil spill in my driveway. Well surprise, whoever did my last oil change at Jiffy Lubr never bolted the oil shield down and the whole shield was saturated in oil. I had my dealership fix the damage and the people at Jiffy Lube offered me one oil change at 50% off for my trouble. Kidding right. The place is run by kids in training. Run and keep running by this place. It cost me $ 300 for their mistake. My engine could have seized and Jiffy Lube expected me to bring it back so they could clean up the oil on shield. The car had 12,000 miles on it why should I have to have an oil shield saturated in oil.

I think my experience is by far the worst experience I’ve ever had ANYWHERE and this location cost me over $ 2K because they ruined the transmission of my 2008 Buick Enclave which only had 50K miles! There was nothing wrong w/​the vehicle when I brought it in for a routine oil change. While I was there they said my car had reached 50K miles and it needs a transmission fluid change. So I told them to go ahead and do it. Literally 5 days after bringing it home my car started to skip gears while I was driving it. I called Jiffly Lube to tell them that my gears were skipping and asked them what kind of transmission fluid they put in my car when they changed the fluids. They told me that it could be because the transmission fluids are low, and they should have told me to come back in a few days to get the oils topped off, and then stated sometimes they get too busy to tell the customer that they need to come back after a transmission fluid change to check the level. So I brought the vehicle back to them and they checked my fluids and told me it was indeed low and they topped it off. They said that this should resolve the issue of my car skipping gears. Well it didn’t! I called them again a few days later and told them my car was still skipping gears and they told me to bring it back to them. I did, and test drove it w/​a technician there and he said «it sounds like my car needs a tune-​up.» Then the manager then drove it and when he put it in reverse he noticed the car skipped gears. So then they said we’ll just flush out all your transmission fluids and re-​do it again, to see if that solves your problem. Well, surprise, it didn’t. The following day I brought my Buick to the GM mechanic and test drove it w/​them. They said it was definitely my transmission, and they won’t be able to fully diagnose it till they take apart my transmission. I called Jiffy Lube and told them they messed up my transmission and that they need to be fully responsible for it. The manager told me that if I cannot prove to them that they did it, they are not responsible for anything. The following day I decided to have GM diagnose my transmission, as I was driving up to Lowell to drop it off w/​my children in the car, my car completely shuts down, not being able to use any of its gears and I dangerously get stuck in the middle of rush hour traffic not being able to move! Thankfully a Triple A guy was right behind me and helped me push my car to where it was safe. When GM diagnosed the vehicle they said my transmission gear box had totally broken apart and that it most likely happened when they changed my transmission fluids. GM questioned Jiffy Lube flushing out the oils the second time. They said that they probably didn’t put the right fluids in the first time around and that’s why they flushed out the fluids when I brought in the vehicle the third time without documenting it in their system. The Jiffy Lube manger also said that he was going to send someone from corporate to inspect the vehicle when they were taking the transmission apart, but surprise, no one showed up. GM stated that I had enough proof to leave them responsible for the damages. The fact that my car started skipping gears a few days after I got my transmission fluids changed, should be enough proof in itself. I ended up fixing my vehicle which cost over $ 2K. I sent the invoice to the district manager, Steve Derbyshire, explained the entire situation, and he said he would try to get it covered by his insurance. I have left him numerous messages on his voicemail and have never heard back from him. BUYER BEWARE! JIFFY LUBE DOES NOT STAND BY ITS VEHICLES. I DON’T KNOW HOW MUCH MORE PROOF I NEEDED TO GET THEM TO PAY FOR THE DAMAGE THEY CAUSED!

When I first moved to Billerica 10 years ago this place was the pits. I was over-​charged for a «signature service oil change» when all I asked for was the oil change, and none of the «extra» stuff was actually done. The guy cashing me out was also a bit of a jerk.
Flash forward. Went back a few months ago for an oil change. JUST an oil change, there was no problem, no wait, asked if i wanted the regular or synthetic, said since the car was still low mileage he wasn’t even going to offer the air filter, mine would still be good for a while, and was very straight forward and honest.
Went back again for another oil change, and I needed coolant, asked about getting it flushed. I was told it was a little early, but close enough if i wanted to do it now since i was getting it filled (it was EMPTY) anyways I’d save myself a trip. The price was about $ 150 cheaper than my dealer was going to charge (not much of a surprise there though). The guy, Don i think it was, also let me know my transmission fluid was kind of brownish, and showed me, and recommended I get that done within a few thousand miles, and even offered me a break on the price since I just did the coolant flush too. I couldnt afford it right than and there, and he said it wasnt a problem, just come back when I want it and he’ll still give me the price break. 6 days later I get my taxes back, so I can afford it, I go back, again quick speedy service, no pressure to buy any other services, and he did still give me the price break.
ALSO a good note, the full transmission flush (vs some places that only really replace about 30% of the fluid and mix the new with the old) was $ 60 cheaper than the cheapest offer I had been given while calling around. And of course a good $ 170 cheaper than my dealer was offering. Never go to your dealer. Unless you use $ 100 bills as kleenex, in which case I’ll wash your car for only $ 400!
This location has really improved.

Passing through this area, I needed to get my oil changed and usually Jiffy Lube is pretty efficient and fast. Not the case with this location. Since there was no other customers there I figured i would be in and out no problem. They took my SUV in and started the process. 5 minutes later they come in and tell me they ran out of the type of oil my vehicle takes. I was shocked and appalled. What the heck kind of oil change establishment runs out oil? To boot the employees all could not care less and redirected me to the Bedford location which was 15 mintues away. What a complete waste of time this place was. Save your money and time and drive to the Bedford location. At least you will know the process will be done right.

They once did a good oil change for me. The second time, they installed my oil filter with debris stuck under the gasket. I smelled a burning oil smell under my hood because the oil was leaking from the gasket. I unscrewed the filter, removed the debris, and put it back on. I then took it to Jiffy lube and told them the story.
They did not refund my money, they did not give me a free oil change, and they did not give me a discount. Their reasoning was because I touched it after they did the job. The guy told me «it’s like buying a spoiled gallon of milk, drinking the whole thing, and then returning it because it was spoiled». I think that is ridiculous. Was I supposed to drive it to them while oil was leaking out onto my engine block? I wanted to fix it before driving again! I didn’t cause a ruckus, just let him know that I wasn’t satisfied and I disagree. Though I didn’t say it, I think it’s probably clear that they will never get my business again.

I have a regular mechanic but there have been a few times when I needed to get out of town and couldn’t wait for an appointment. My experience… this Jiffy Lube was fast, they did the work that needed to be done, and listened when I had questions. I wasn’t treated like just another customer, I was the most important person they were dealing with at that time. Not that I’ll get rid of my mechanic… but if I needed to go somewhere in a pinch, or had to refer someone who needed a little work done fast and without an appointment, I’d send them here. Not bad.