Enterprise Rent-A-Car

I scheduled a reservation for enterprise on Wednesday for pick up on Friday. I also required enterprise to come pick me up, as my car was in the shop and I could not get to the rental car location. I called Enterprise to confirm my pick up time and location and each time I spoke with an associate, I was repeatedly asked the same questions and it did not seem as if the previous associate left notes to prevent this from happening again. Additionally, despite scheduling this pickup time and confirming the address, Enterprise was over 30 minutes late and did not come to the address I specified. Furthermore, the car was not available for another half hour when I finally arrived to the branch location. I would rate the customer service at this location to be 1 star and the associates working there to be completely inefficient. If at all possible, I would also recommend utilizing a different branch if you find yourself within the area.

Out of cars… again. This is the worst location for trying to rent a car even with an online reservation confirmation. How is a company so consistently out of the product that’s the cornerstone of its business? Customer service here is rude and condescending, clearly valuing corporate accounts over everyday customers — this is why they have no cars.

Thanks for a response, however I have always paid with a debit card. The only difference appears to be the location. I normally rent from the Vestavia AL area with no problems. It is an up scale community. I have always paid with a debit card. I am paying 100% up front, leaving a deposit and I have been a customer for years. Only when the Vestavia location was closed and I went to a location in a lower income area, was I asked for a check stub and two bills. I never had a mgr. tell me I need to prove I pay my bills on time to rent a car.

Had very bad experience with these guys. Made a reservation on a compact car on 30^th September (33 $). Got a call saying 30 mins before, saying they dont have it and had to choose standard size (they charged 39 $, didnt have the courtesy to give this small upgrade for the one i reserved). Made me wait for 1 hour due to some car cleaning issues they had. I rented it to return at same location but i told that i might return the car (since i was not sure) at different location (Georgia) and they said i will be charged additional ~100 $. They charged me 205 $ (100 $ extra) just because i didnt give them a clear advance notice. In addition they added privilege and license tax and recovery surcharge (7 $). So i ended up paying $ 250.
I stay just couple of minutes from this rental company, that was only reason i rented from them. I will never again go to these guys. Stay away from them. Better make a rental from a different one.

If you rent a car from this location you should photograph it extensively because they will claim that any slight ding or rub that was on the vehicle when you rented it was damage from your rental and they’ll attempt to charge you a lot for it.

I simply love the level of consistent customer service at this location. The staff is great and polite. I feel welcomed each time that I rent a vehicle for a road-​trip from Enterprise. They get your reservation processed and get you out on the road as soon as possible. It also does not hurt that they frequently upgrade customer vehicles free of charge as an added courtesy!