Logan’s Roadhouse

I am here in town for work and my first choice for dinner was a 30 min wait so I decided to come here instead. Yes I read the reviews but I figured I would give it a chance. My waitress was good. The kitchen on the other hand was having a «Meltdown» as my waitress said. It took almost 45 mins for my food to come out.
So I bet you are wondering why would I give them 3 stars, well the food was actually really good. I got pulled pork and sliced brisket. They were both delicious. I also got the loaded sweet potato with marshmallows and caramel glaze. It was also really good.
Food was great my waitress was great the kitchen needs help.
I hope management and the owner can get that figured out or they may not be here for much longer.
Update: I came back. Like I said the food was good.
My food came out a heck of a lot faster tonight and just as good as the last time.
I was told what is going on here. They are now under new management that is the ting to turn this place around. So for you local folks I would give it another try.

Place was a solid joke 12 oz ribeye tasted like a flank steak and was as tough, baked potato was clearly cooked in the microwave, my wife’s meatloaf was way overcooked and looked burnt the customer service was the saddest thing i had seen all week, all in all a total waste of money

My steak was not even done the middle was still frozen my chicken was old the roles my dog wouldn’t even eat I have never had such a horrible experience. I had my husband call and talk to a manager and he was very nice though he gave us a free meal for each of us

Logan’s is a budget steak chain that doesn’t fit a chain consistency model. The consistency variation is pretty bad at its best to horrible at its worst. This location is on the bottom part of that spectrum. Logan’s isn’t capable of a 4 or 5 star review no matter what place a location has in the curve but they can be 2.5 to 3 star. They can be solid, affordable restaurant. Not this one though. There’s no reason there should be a wait at any Logan’s beyond that community having low dining standards and this one didn’t on this night. Host seated us and because I assume they were understaffed funbled through a drink order. Oddly brought our water and tea with about an inch and a half. To 2 inches left to the top of the glass and almost no ice. Not a great start. After around 10 minutes our server showed up. To her credit she was nice enough but either she was inexperienced, had too many tables and was off her game or what I suspect of the real cause, was very poorly managed. That’s the key between a 1 and 3 star Logan’s and why this one is a bottom feeder in that scale. 5 person party. Brought rolls without asking if we wanted them and never brought another order when the table asked for it. Entrees were delivered staggered and one person in the party didn’t get his ordered side shrimp. We weren’t charged for it so you would think she didn’t hear it but when we mentioned she replied that she wasn’t sure if he said shrimp when he ordered it or not. So you ask about that right? Not here. My Nashville chicken sandwich wasn’t bad. Bun was cold and it had no heat to speak of. Probably should have called it something other than Nashville Hot Chicken. Fries were room temperature and I got mine last so because it was staggered that meant mine sat on the out shelf for at least 5 – 10 minutes all while the other dishes slowly made it out. Huh? Anyway if you like Logan’s you really should get out more. It is NOT a quality restaurant however it can be a passable eating and drinking experience, just not at this Logan’s on 280. It’s classic crappy Logan’s. Service matters as much as the food taste and presentation. If management can’t get a hold on that they shouldn’t be in management. Its simply not that hard. Peace.

Went to Longhorn’s first. Their wait was 40 minutes. So we decided to try Logan’s… they said the wait was 25 minutes. We went to wait at the bar and had a pleasant experience. After waiting about 30 min. we were seated. The server was Great, the salad and rolls and baked potato were good, but the STEAK =YUCK…I ordered a 6 oz. sirloin medium and it was raw and I couldn’t cut it, let alone chew it… This was the first time, in my life, I didn’t finish my steak… My husband’s steak was the same. If I ever go back I’ll just get a salad…

Not good at all. Steak was tough and the baked potato smelled funny. Did not get a single refill on my drink. Won’t go back here again.

Grilled salmon with dill sauce was SOOO good last night… and the sweet potato topped it off nicely. Perfect meal after a long day of traveling!

If I could give zero stars I would. Had dinner here w my family and it was bad from start to finish. We were not given bread until we asked a third time. All of our salads were wet and runny. No flavor in the dressing. (Also they came out with the meal… which took 40 min) we all ordered med rare steaks and both of my daughters came out fine and mine was well done and tough. When the waitress asked how everything was I showed her my steak and told her I ordered it Mr. she asked if I wanted another, but I just asked to speak to the manager. After 25 minutes, my family was done eating and we hadn’t seen or heard from anyone, then the waitress stopped by again and said she would get our check… I asked again to speak to the manager, and she said «oh ya that’s right» and she came back 5 minutes later and said «she just took your steak off the bill» which is the least they could have done. I didn’t eat the steak at all. I shared my daughters. I wish I had checked Unilocal before stopping here. Ps– it was a Sat night, (8:00) but it was not busy. Lots of empty tables.

Have been to the Logan’s in Trussville and on 280. Both places seem to have the same issues with service and quality of food.
Being on 280 and wanting to sit down for lunch, we decided to try Logan’s on 280. We were seated after a few minutes and drink orders taken. The waitress returned promptly with the drinks and then returned with a basket of rolls. The kids were enjoying the rolls and started o drink from her glass of water and noticed chunk of dark material settling in the bottom of her glass. It was about the size of a pea. We showed the waitress and she returned with a fresh glass of water. We placed our order and the waitress hurried off.
After being there about 15 minutes, a couple was seated across from us. Their drinks were brought and them being there a mere 15 minutes had their order on the table. It wasn’t that big of a deal but we noticed they basically ordered the same meals we did. Anyhow, our plates were brought about 5 minutes after that. The waitress asked that we cut our steaks to make sure they were cooked appropriately. My wife cut hers as I struggled to cut mine. Was kind of shocked how tough the steak was but thought it could just be an unsharp knife. Both steaks appeared to be as we ordered them.
Things went downhill faster as we started to eat. First my wife found a hair in her broccoli. It would be one thing if it was on top of the broccoli but it was under and wrapped around the broccoli. Next, my steak, both types of shrimp were room temperature at best. The only item that was even warm was the baked potato. The potato was not even warm enough to melt butter or the sour cream that was on it.
We notified the waitress of the lackluster meal and experience. She notified the manager and replacement broccoli was offered and an explanation of why it took so long to get our food as opposed to our neighbors. We thanked the manager for the offer but declined. The waitress then brought the bill and told us the meal was on them. It was a kind gesture, however we had gift cards from Christmas we were trying to get rid of. We thanked them for the meal and gave the waitress the two gift cards as a tip. I know that sounds a little crazy but it isn’t the server’s fault for not being trained properly or foreign material in the food. We decided before leaving the table that it is unlikely we will ever eat at a Logan’s again and give the server he tip since it wasn’t her fault no matter how you look at it.
Hope the owner (s) of both Logan’s (Trussville and 280) take the time to read some of these reviews people post. Most of the less than happy customers issues could be rectified with proper training of staff. The owner sets the standard for how the staff serve the customers.

I’ve been here several times but the service on this outing was sub-​par. They forgot my side dish when food was delivered, waitress didn’t leave a pen to sign check with (I went up front to hostess to find a pen). Other servers that I overheard, I could barely understand. I was just ready to get a box & leave. I hope to leave a better review when (if) I go back. Food = OK++ Service = you can do better.

Pretty disappointed. Waiter was nice but the place is poorly managed, employeess were slow and i was generally unhappy about the food. Will not return

Very slow service. Waitress was awkward at our table, asking too many questions, lingering and not knowing what was on the menu or knowing what drinks they had. She said she had been working here several months, and she doesn’t know the menu by now, or how to divide a check without being gone for ever?
Probably just a waitress issue. Normally we don’t have such problems.
The salmon and veggie skewer was good.

We were lucky enough to have some gift cards for this place otherwise we probably would never have gone. I was however pleasantly surprised. The service was wonderful and the steaks were cooked exactly as we requested. They did not disappoint on this particular occasion.

Low quality, steaks smothered with salt stuff, salad poor quality, buttered rolls were tasteless, peanuts had to be second quality. Beer was good and onion petals extremely greasy. Not coming back.

Average steakhouse with a corporate chain feel. Server was attentive and did not let drinks empty. Wait time was short. Felt steak cut was a bit thin and though cooked to order was overly salted for my taste. Blue cheese dressing was full of blue cheese chunks but easily separated from the base. Appetizer assortment was okay but highly disliked the wings which were soggy instead of crisp and only two measly pieces of celery.

Service excellent! Our server Todd was amazing. He was thorough, attentive, polite and informative. Something I would expect from a fine dining restaurant. Give this man a raise! Our group decided to come back a second night specifically because of him.
The 2 meal deal was awesome! Get the steak tips, the gravy was awesome! Perfect amount of food!
(tip) Ask to sit in Todd’s section.

It’s a typical roadhouse, with a lot of steak and BBQ. I had the filet mignon, and it was a bit dry, with no seasoning. At the best steakhouses I’ve been to, that’s been melt-​in-​the-​mouth; not here. The other cuts are actually better.
The grilled chicken, however, was outstanding. Really, really yummy. The rolls are great too, very fluffy and light.

Service is horrible at this location. On a Saturday night, they sat a family with a toddler in the middle of the dining room with cheering football fans and tons of foot track. Toddler cried the whole time — his parents did not try to tend to the child and staff said nothing.
Food was regular chain restaurant food. No flavors.
Definitely have seen better from this chain.

Nothing impressive. If you are in this area then i would recommend driving to Hwy 119 in Pelham and eating at Texas Roadhouse instead. They have the same concept with similar menus BUT the food and service is much much better.

After checking in late at our hotel, we were tired and very hungry. We decided to head over to the nearby Logan’s Roadhouse for dinner on a very busy Saturday night (around 9PM). The place is similar to Texas Roadhouse which is pretty loud and there are lots of peanut shells all over the floor and peanut dust in the air, so if you’re allergic to peanuts, do not come here.
We were seated immediately at a booth close to the kitchen. We ordered 2 Diet Cokes and went over the menu. It took a while for my friend to decided what he wanted, so the waitress did not rush us and returned 5 minutes later when we were all set.
My friend started out with a half dozen Smokin’ Hot Grilled Wings ($ 7.99) served with Tabasco sauce, which were HUGE wings with plenty of tender meat. He finished them all by himself! I started out with a Garden Salad (one of my side choices with dinner), a mix of romaine and iceberg lettuce, tomatoes, cheese, real bacon bits and dressing on top, which was good. We were also given a basket of hot soft rolls with a sweet butter, sooo good.
Our dinners did take a while to come out (25 minutes) as we munched on the free peanuts from the pail. My friend ordered a Health Nut Grilled Chicken Salad ($ 8.79) which was a good sized portion of Romaine lettuce loaded with tomatoes, corn, black beans, cheese, spicy grilled chicken strips and a cool ranch dressing. I ordered the Southern Fried Catfish ($ 11.49) which were 2 catfish filets deep fried in crispy cornmeal breading & tartar sauce (pretty good) and served with mashed potatoes (pretty good) and a brown gravy (too salty).
We were pretty full and passed on ordering any dessert. Overall, the food was okay to pretty good. The service was alright and delayed, probably due to the place being very busy on a Saturday night. My friend’s utensils and napkins were missing after his food was served so he had to track down another server for utensils. Our server did check up on us a couple times during dinner and refills on the soft drinks were dropped off quickly. I would try to come back to Logan’s Roadhouse at a less busy time.