Sephora

I have been a Sephora customer for years. Spending a fortune on everything from eye lashes to lip balm. One of my favorite things about the store is how excited the staff is when you walk in the store. I loved having the beautiful makeup artists paint my face like a canvas. I loved them showing me the newest gadgets and gizmos. Today I visited and felt as though I was in Walmart. First of all were are all the young stylists? Secondly, what is with the uniforms, yes uniforms, they are wearing? They are horrible. I hate to say it but I don’t want makeup advice from a woman and I mean older woman who doesn’t look like she knows the first thing about hair and makeup; plus she is wearing flat rubber soled shoes such as a busboy would wear at work. The only saving grace was a cute young black woman who worked very hard at selling me mascara and cleanser. She, at least, was engaging.
Then there were the customers who were just picking up products and applying to their faces. PEOPLE PLEASE that is what all those tester applicators are for… use them.

I recently stopped in with my best friend who wanted to try out makeup looks for her upcoming wedding. Nate was super knowledgeable and helpful and listened to what we wanted. He even found me the long searched for perfect red lipstick.
I could easily spend hours and my paycheck here.

I have been a loyal sephora customer for quite some time. I mean, what’s not to like? You walk in and are surrounded by pretty makeup and fragrant perfumes. And, at this particular sephora, I’ve never been disappointed with the customer service. They are there to answer questions and make recommendations. You can even make makeup appointments there for special events. I did that several weeks ago for a Mardi Gras ball, and had a great experience. My makeup artist listened to what I wanted, and created a masterpiece!
I also really like their reward points system. I like to save my points up for bigger and better freebies!

I REALLY like Sephora. Enough to visit them anywhere, in any city. Due to my various experiences –I’ve found Sephora at the Summit to be lacking in the following categories:
*Product availability for highly sought after or newly released products. If its a «hot» item– they may well be out of it, I haven’t found this to be true of other Sephora’s.
*Lack of staff skilled in skin care and makeup technique for customers over 50.
This is no way an indictment on the staff’s willingness to help– or their friendly nature– just their lack of expertise with this age group.

My wife and I went in to Sephora tonight. I was looking for another cologne to add to my list…# 7. The makeup artist April did a phenomenal job on my wife’s face. My wife does not wear make up and looks great au natural but she wanted to try something a little different. When April was done my wife still looked like herself but with a polish. When we got home our teenage son was also impressed. Great experience!