The Home Depot

Saturday morning workshops for the kids are the best! This location is less organized than others but the kids still had a blast.

Best and most helpful sales associates ever!!! The guys who work there were so friendly and helpful I really enjoyed shopping there!!!

I’ve been in this HD dozens of times, yesterday was my most recent time.
A buddy asked me to help him go and load 16 bags (50 lb bags, I might add) of a special concrete product into his car. When we found the right section of the store, we only saw 7 bags of what we wanted.
Now this is where what happened next amazed me.
We flagged down one of the workers, which in itself was a good sign, because sometimes trying to find someone in a store like this is like trying to find a parking spot in West Hartford. The guy was attentive and polite. He checked his tablet and said they had 100 more bags on site, and proceeded to walk down the aisles and searched all of the stacked products on the upper shelves. He found a pallet of the stuff about 50 feet away.
He arranged for a forklift operator to grab the pallet and bring it to us, in fact the forklift drove right into the parking lot, right to my buddy’s car and 2 HD guys off-​loaded the 16 bags into the car.
Without a doubt, this was the very best customer service I have ever seen in a HD store.
Great job guys !!

I love this store and the people work there are so friendly and helpful. I have been shopping at the store for quite a few times and bought lots of things from a small tool set to washer and dryer. The services are always good and people work there are always nice and willing to help. I barely give 5 stars but this store is worth it !

I have to give a personal shout out to the associates in lumber and building materials, especially Victor. Chris and Megiel were enormously helpful in designing my project and getting the right materials at the right size, but it was Victor who went WAY above and beyond to bring the whole thing together. I couldn’t dream of getting this kind of kind, generous service, and I still think it was a holiday miracle. Thank you, Victor — whenever I have a project, I will be back to see you again!

Never thought I’d be able to give this place 5 stars… but ask for Jamie. She was extremely knowledgeable and was basically a genius. What a pleasant change for this place!

If you shop there, deal with Gordon, not Sarah. Gordon understands why people shop at HP while Sarah treats you like a crook.
In addition, they are changing their return policies on some merchandise to 30 days (even if broken) from the standard 90 and not telling you about it at the register.
I brought in a defective item that I happened to use two times in 40 days. They didn’t want to take it back. Then, when I pushed, Sarah had me bring it to their tool rental area for testing – like it’s my job to carry items around the store. Then I had to bring it back to her with the message that the item was indeed broken. Sarah still didn’t believe me and called the tool rental employee for confirmation. They pressured me to take another one rather than getting a refund — I would have taken store credit at that point!
I’ve spent tens of thousands at home depot over the years (5 grand at this one since last fall) and this made me wish I’d gone to Lowes.

This home depot is pretty run down. I am surprised the Lowe’s down the street hasn’t put them out of business yet, with how run down this place is it won’t be long.