Apple Store

Went to get my phone repaired, and the associate was extremely rude. They told me it would be almost 2 hours to fix it (change the screen). I could have done this myself faster… After coming back to retrieve my phone they told me could not fix it and wanted to charge me 300 $ for a new phone with having insurance on it… Will be going to a different store next time where I can get the help I actually need.

Terrible service. Come in to swap out my broken phone which I paid the extra $ 100 for mind you and was a waste of my time. After 20 minutes someone finally asks how to help and then tells me I need to wait two hours for a technician to verify what I’m telling them. The care plan is simply a pay a deductible plan to replace incidental damage plan. Thank you for wasting my valuable time today, maybe after 8 years it’s time to switch companies

So apparently they don’t want my business. I was looking to replace the cord on my beats headphones. Nobody talked to me, nobody looked at me I was invisible. I’m happy to give my money to Amazon!!!

Excellent service at the genius bar today! I wish I could remember the guy’s name who helped me, but every person who worked at this store today was incredible nice and helpful. They were the best!

I absolutely love Apple products, and I have virtually all the consumer versions. Also I was very pleased with the friendliness of the service personnel at this location. However, it is very frustrating when people don’t hold up to their commitments. I was advised by the service representative that my phone would be ready within one hour and that I could stay and wait. I am in fact did wait and my phone was apparently done on time. Unfortunately, no one came to find me and I missed a meeting.
I know this is not usually the case, but on this particular day there were several Genius Bar members with nothing to do. They were all talking each other about how slow the night was and that it was unusual to have the free time. They were doing this instead of helping me.
To add insult to injury, they were all talking about how they couldn’t find Rhonda. After I left the store I called and asked to speak to the manager and Rhonda was still not available to take phone calls. The store and Rhonda need to get it together!!!

I take the Unilocal forum very very seriously. It has been a wonderful resource wherever I travel. So for the last 4 weeks I have thought long and hard about writing.
This staff has known my entire family now since the iPhone 3 came out. I have worked with Michael Bill Christina and MANY outstanding outstanding staff in this top Genius Bar all these years. They have provided gracious sincere dedicated excellent quality service spending long intense sessions helping us with complex computer and phone difficulties. (husband is a self employed attorney whose MAC is his entire business).
The Genius Bar is the core and soul of Apple’s brilliant success.
In December things suddenly began to change
A new Genius Bar manager entered in October with a more East Coast philosophy (we grew up on the East Coast). Time schedule production are new goals. At xmas they brought in young temps to learn/​help.
We had a nightmare complex phone number– plan switch within the family. We purchased a new phone/​retired an active number/​reActivated a suspended number (family spare), had to switch id’s. Passwords and on top of this the Apple Store in Yonkers NY had made HUGE insurmountable (officially documented w Apple Senior customer Svce) mistakes with my daughter’s phone sept 2014…
Two Genius Bar experienced staff started helping our two– phone problem, but then they left and transferred us to the new temps. There is unfortunately not enough space or interest to write all the horrible detail here.
I returned two months later w huge problems w my new phone. A new Genius staff was assigned to me… (When setting up my appt I always provide s short thorough overview of problems.).
In exactly 20 minutes an assist mngr came over whispered something then my Genius person said he was Instructed to wrap up go on break. That the only solution was to wipe out my phone totally. New ID. New password. Must manually port over all my text messages. Phone numbers. Calendar for NOTHING could be saved– «a serious virus had entered a memory center in my phone., no backup would be allowed».
My mouth dropped open. Never have they shushed me out their door so fast. Never. This option made no sense and it was 100% clear that my problems were no longer of interest or concern.
Always, ALL these years, they would go that «extra mile» with the rare monster serious problems without hesitation… I was in complete shock…,
I thanked the new fellow. Told him it was not his fault. Told him I realize they do not want me bothering them anymore with our problems and walked out quietly professionally. He felt terrible. As I quietly but quickly walked out the Genius Bar new manager walked by, looked me straight in the eye, smiled.
I went across the hall to microsofts’s tech staff (who had been tutoring me on my Old old sony laptop for 6 months– Brent and Deedee). I never dreamed I would EVER have to do this. I have been a fiercely loyal Apple consumer. 2 – 3 hours later my phone was fixed. I lost nothing. All data after Impt changes were implemented, were ported over within seconds– not manually. It was exhausting. My phone had been a huge mess.
I no longer feel welcome at Apple MOA. Shall not return.
Very sad

Great service at the Genius Bar with Martin Proud as our genius. So impressed with the positive cheerful we-​can-​fix-​it attitude. Wow!

We came into the store to enquire about the iPhone battery recall and possibly buy two new iPhone 6. For 10 minutes, no one gave us eye contact or helped us. We asked an apple employee who directed us to another person. We had to wait for our turn to talk to him. He then told us to check it on the Mac and turned to help someone else. We did and we had another question but he didn’t even check to see if we needed any more help.
Yes, we know it’s a busy store. Somehow, there were plenty of apple employees chatting to each other (who weren’t helping any customers), flirting with each other and looking down on their phones. There were several customers on the same boat as us who were just as frustrated.
We’ve owned several iPhones and Mac devices. We’ve always stood by the products. But for goodness sake, Apple Store MOA, work on your service!!! Every one who walks in your store is a potential customer.

Great Apple Store! Hard to beat Apple’s awesome customer service! They always know what they’re doing! The store is clean and well organized (duh they always are).

Was in today (in April) to check out iPads for my wife. Fast forward 7 months later, we decided to actually get one. What a process. I had actually bought the iPad online and went in to the store to get it. I was pleasantly surprised to not get the sideline treatment for not buying it ftom the Genius Squad. I realize they dont work commission, but I know Apple Store gives some sort of kudos to its salestaff for sellling and upselling. Yes, I pressed the salesguy into telling us.
Upon entering, we were greeted by someone and after a short wait directed to a very personable young man who took down our info, retrieved our iPad and answered (seemingly) not short of a hundred and ten questions. My wife and I left confident that we knew what the device was all about.
Aside from the purchasing experience, you can play with all the products that Apple Store sells and see all the colors the products come in. Another plus, although it didn’t affect us, this Apple Store is right accross the «street» from the Microsoft Store at MOA.

Fun gadget and gizmo place.

Great service, neat place. I would’ve liked to seen someone cleaning screens on the iPads and stuff as they looked really gross

Last night marks my first venture back into Apple since my iPod fiasco of 2003, and my iPhone debacle on T-​Mobile, which if any of you know was strictly because of how much T-​Mobile sucks… but I digress.
Kyle and I have been talking about dumping Sprint for a while now, nothing in particular against them, it just didn’t make sense to keep them anymore since I was no longer going to be one of their «preferred customers» due to me changing my plan… I was like ummmmm, okay, BYE!
We walked into the Apple Store last night and started talking to one of their «Genius» guys about getting iPhones on Verizon since the Verizon stores (ALL of them) are back-​ordered until ¹²⁄₉. The guy there didn’t have a whole lot on selection but, we got the last two in stock! We ended up going with the 32GB iPhone 4s (both of us got white) and honestly this process was so easy I can’t believe I haven’t bought something from the manufacturer like this in the past. They do EVERYTHING electronically and then email you the receipt so we only walked out of there with the tiny little boxes that the phones came in!
All in all I think it only cost $ 600 for both of us to get signed up with a new line of service and get our phones, which isn’t that bad since that’s how much Sprint wanted for 1 of the phones.
They were very fast, professional, helped us get our contacts off the old Droids and onto the new phones, and now with a more reliable service provider, the best phone I have ever had, and a sense of satisfaction from my experience last night I am on here letting everyone know that if they need an Apple product of any kind, this is seriously the place to get it done!

Nothing like going to the Apple Store at the one and only Mall of America! Outstanding service even when you first walk in and see the sea of people! It’s how all business should be run. Anyone can help and everyone has an answer. LOVE that. Love my new 4s!

Things did go horribly awry. I got a call saying my laptop was waterdamaged and would not be repaired with my extended warranty. I went to the store and we had a discussion… and no, they didn’t have to call mall security. Apple wanted over $ 1600 for repairs… new screen, new logic board, new battery. The discussion ended with the agreement that I would pay for the logic board. And now I’m heading back to the store because of problems that can probably be attributed to the repairs. Grrrr.

Good work Apple! You’ve hired friendly staff, offered quality service and insight to your products and made those products great.
I always enjoy each and every visit I make the MOA Apple location. On Saturday my husband and I stopped through, with our niece and nephew in tow. While we spoke with a customer service rep, the kiddies played on a couple iPad 2s and were well entertained.
Like I said, good work Apple! Entice me with the hands on experience of your products, offer great customer service to keep me coming back and delivery quality products that help make my life more enjoyable and easier lived. I’ll be returning for my Apple goodness very soon.

It’s apple, so everything is a little bit pricey, but in my opinion worth it. I have never had an issue with an apple product that hasn’t been reasonably fixed by an appointment at the genius bar, but make sure to make an appointment, because they don’t take walk ins. This particular store is pretty run of the mill as far as apple stores go, great customer service and fairly friendly people, if you’re looking at buying a new computer, or getting one fixed this is a perfect place to go.

Fantastic! I am computer illiterate and don’t even know what software I have or how to upgrade. So when I walked into this store with all of my questions, I was quickly helped and given all the answers I needed.
Why would anyone NOT want to come to Apple? The products are the best. You don’t have to wait in line – they can ring you up right there. And the receipt – instantly emailed to you!
Love it!