Hard Rock Cafe

Not at all impressed. Burgers had no flavor other that char. Also the service was sub part at best. It took 15 minutes before someone even acknowledged us and it wasn’t even that servers section. He did the best he could and wasn’t at all to blame for our experience but we will not be back. Also the burgers didn’t even have the same ingredients listed in the menu. Not at all like the Hard Rock of old. Been to the one in Chicago and it was awesome. Won’t be back here.

It is a chain, with chain quality food so know that up front when you come here. For me, it was okay. I was digging the fact I was in the Mall of America and the service was on point as well, but not enough to push me to giving it four stars. I ordered this margarita trio that came with chips and there seemed to be absolutely no alcohol in any of the mini-​margs, despite the price I paid. Also ordered the twisted mac, chicken and cheese which was decent. If you want to do something touristy and have a solid, semi-​over priced meal in a cool enormous mall, this is your place. The best part of the visit for me was getting my two dogs, dog tags on cool Hard Rock tags by the front door.

Food was just alright and very Overpriced. $ 15 for a burger. I’m fine paying that if the service and atmosphere are good, but this was not. Service was terrible. Lots of waitstaff standing around talking. Waiter took our order, but did not check on us or refill drinks. Half of the restaurant was empty and it still took over 45 minutes to be seated at 3pm on a Saturday. Told them we had a birthday at the table if they could acknowledge, but did not. It’s a tourist attraction, but not a destination eatery. Memorabilia was okay. Would have expected it to be full of Prince items, but just a couple costumes.

Skip this Hard Rock. Service was slow… ok, we still hadn’t gotten our food almost an hour after ordering. Their reply was the kitchen is backed up. Really? With what orders? The place was half empty. And, no, we didnt order anything special — just their original burger and fries. Yes, we even spoke to the manager who told us it would be at least 10 more minutes. No thanks. You know its time to go when you have read so many FB posts that you just want to turn your phone off. Doesn’t even deserve 1 star. Can i give negative stars?

The food was average. I had a club sandwich and the new parmesan fries. I must say the service was very good and Stacy, «Big Sexy» was informative, personable, and knowledgeable as a server.

I am a Hard Rock Fanatic. I’m a rewards card holder and when I travel I always seek out the Hard Rock Café as a must go to. This location is the worst Hard Rock I’ve ever been to. The walls are hardly covered with memorabilia. Bare walls or randomly huge wall art that isn’t even related to an artist clutters the area.
My fiancé and I sat at the bar and the local tap of 1919 Birch beer was out. That was a disappointment since it is only available on tap. The bartender told me the tap had been out for over a month?!
We both had the flight of mexico and the drinks and chips were fine. They don’t give enough salsa so ask for 2 cups right from the start otherwise you can wait a while for the refill.
I had told the tender that I was a rewards member and had my card on the bar the entire time. At checkout she took my card, but never swiped it to add the check to my card. I should also mention that the single bartender was the only one staffed for the entire upstairs bar. Service was slow.
I bought a pin in the shop and that cashier added my card without a problem. I mentioned the issue with the bill from the bar and showed her how the account wasnt added. She said she was sorry, but since the bill was closed there was nothing she could do and I would need to take my receipt online and add the points myself. How frustrating! I will never go back and to all the true die hard Hard Rock fans… skip this location. It doesn’t deserve to be called a Hard Rock.

Ok maybe I’m just a big Hard Rock fan? BUUUUUTTTT hands down best burger I’ve ever had. They were obviously busy– set us up right away at a high top– no waiting– which never happens at a Hard Rock! The waiter was awesome! And very very helpful. Needless to say I always want to go back!

Miserable experience. This experience was so bad I am writing this at the table. Once seated we waited half an hour just to give our waitress our order. Then it was 50 min until the food showed up and we had to send back two out of three orders because they were cold. The waitress never checked back to refill drinks, I asked for a box and have been waiting 15 min with no box in sight. There are four tables total seated in the restaurant. The manager did take off one of the cold meals from our tab but I will NEVER eat here again.

Received brown guacamole, and when I pointed it out to the waitress got nothing but an attitude, she sent her own manager to ny table instead of fixing the problem and replacing it with a fresher side they insisted on explaining that they make their guacamole hours before serving it to me that is as disgusting a serving me a brown banana but advertising it to be freshly opened not peeled hours ago.

Cool looking HR Café but run terribly. Under staffed on a Saturday big time — wait staff and bar tenders. No fault to staff there working hard. Its cool they play music and old videos but it was so darn loud at 5:30 dinner u had to nearly yell at person across the table! Wait staff made mistakes that were surely due to not hearing correctly. We called days in advance for group dinner — food wait was terrible. I guess… what do you expect when u cross HR Café with the Mall of Am!!!

I was expecting the food to be overpriced, but I was extremely disappointed that the food was mediocre at best. I tried the Cobb Salad (eggs were bad), twisted mac & cheese (no bread crumb topping and heavy use of processed cheese instead of gourmet cheese — it’s $ 18 for crying out loud!), and cheese pizza (light on cheese and devoid of flavor). Service is great and they made my niece’s birthday by inviting her up on stage to give her a little birthday fame.

WORST FOOD ever! All of the food we had was tasteless! My husband had a there special burger and it was a plain frozen burger patty that had obviously just been thrown on the grill for a couple minutes and then placed on a plan bun. His burger even had bacon, cheese and all the fixings on it and that STILL couldn’t save his pathetic burger! I tried the Texan with chicken and the same thing as the burger NO flavor at all, as well as super dry! The french fries we alright. We started off our meal with wings, that we probably the best thing we had there, and they we average… not worth the $ 13 we paid for them though. Don’t waist your time or money, we did not see one single staff member smile the whole time we were there!
Another HORRIBLE thing about this restaurant is that they are always on a false wait (have people waiting for a table when the restaurant isn’t full) they were not busy at all but telling people it was a 30 min or more wait. When we sat down maybe ¼ of the restaurant was full, even with the 20 some customers they had it still took 30 minutes for food!
Please just go somewhere else and spend your hard earned money!

Subpar food with famous pants on the wall.

Finger Painting Of Burgers
There are all types of artistic expression or styles and the very first one humans learn is while they’re in preschool — finger painting. At this stage, it’s definitely, «in the eye of the beholder!» and of course you’re going to tell your child how beautiful it is. However, when it comes to food and restaurants using art to describe their food, you better be able to bring work a da Vinci to the table, not something done by a 6 year old.
Some of you have tried to collect every shot glass or t-​shirt from this next place for the Gnaw to visit and you guessed right, it’s the Hard Rock Café. For several years, downtown Minneapolis had a Hard Rock Café and the couple of times I’ve gone, it’s been a very unsatisfying experience. It eventually closed, but several years later, opened back up inside the Mall of America’s Nickelodeon Universe. It’s been opened for a year now, but my wife and I refused to go, knowing what our past experiences have been.
We finally gave in during a recent shopping visit and decided it was time to see if anything has changed. As I open the menu to look things over, I find myself on the burger menu. I start to read, «You know how phenomenal artists take something real and raw and make it legendary? Yeah, our burgers are like that!» I see burgers with the word legendary in the name and I start to wonder… Are they legendary? Are they actually better than past experiences?
My wife ordered a Hickory BBQ Bacon Cheeseburger while I went with their Original Legendary Burger. The place wasn’t very full and my wife mentioned, «does it seem like it’s taking a little long?» And it was like the runner could hear her, out came our burgers. Mine came with an onion ring, so I immediately went for the ring. After just one bite and only one bite, I decided to put it down. Well… the onion ring was cold (makes sense for the length of time it took) and I took a quick bit of my burger which was also cold. Instead of being medium (pink in color on the inside), mine was looking over cooked.
My wife on the other hand said that hers was cooked more inline with how we like our burgers prepared, but even after a few bites in, hers too had signs of being over cooked. I decided to inform our server of the situation, but that I would eat my burger as we didn’t have time for a new one to be made. Our server was however, kind enough to right the wrong and had a manager comp my meal.
Clearly, using the word legendary or describing your food in a way to suggest that your food is like a fine piece of art work, is false! I would however describe the Hard Rock’s food to that of a fine finger painting art piece. It amazes me that their restaurants are typically crammed full when the food is so mediocre. It must be that really cool drum stick on the wall from Tommy Lee or that very ridiculous purple costume that «the symbol» donned in Purple Rain! Whatever it is, I’ll stick to the true da Vinci’s around town that make my tummy happy.

The Hard Rock Café seemed like a good idea at first… Until I got my drink, a very small Southern Rock, for $ 9.50. Then after dealing with a rude and annoying waitress I got my burger and a few fries. Plus the burger wasn’t good.
So really, the worst Hard Rock Café I’ve ever been at! Don’t go, there’s plenty of other places in the mall.

We really only stopped because A) I’ve never been to any Hard Rock Café and B) we parked close by and I was not about to search for a place to eat because this mall is so huge… We bought a little magnet here and the cashier was a little aggressive in trying to get us to buy shirts and keychains… Mmmm no thx!
The food here was pretty average and our server was friendly & attentive but all in all a decent experience!

Best eating experience on our whole trip to Minnesota!
Though I will state first that this Is my first Hard rock café trip.
We had the mushroom and Swiss and the Local legendary which Is essentially a macaroni and cheese burger! We both agree that they were some of the best burgers we’ve ever had!
Our waitresses name was big sexy. She was fun and interactive and the manager stopped by our table, and she did so long enough to not only ask us how our food was, but ask where we are from and even talk to us about where we live (In Kansas City).
Awesome!

Went to this location because it was on the first floor of the Mall of America. I was trying to avoid doing anything other than on the first floor, due to a person in our group who is visually impaired.
We got in right away. They seemed to handle the seeing eye dog with no problem.
The menu was not extensive. I was hoping for a better beer selection. So I just had a strawberry lemonade, it was a little too sweet at times.
I ordered a hickory smoked pulled chicken. It was flavorful and messy. I would not say it was outstanding. It came with fries, beans and cole slaw.
My wife had salmon, it looked over cooked to me. But, she did not complain.
My son had mac and cheese that came out on a guitar shaped plate.
The last person in our party had a honey mustard grilled chicken sandwich. It was messy as well. It came with fries and cole slaw.
Nothing outstanding at this location. It is pricey for what you are getting.
Service is average.

3 stars for the service and 1 star for the food.
The service was great! Staff was very attentive and made sure you enjoyed being in the restaurant. However, I didn’t enjoy the food as much as I thought I would have. I really wanted to like the food, but everything tasted very bland in my opinion.
Overall, it’s a very touristy place to come to. Kids would love it as well.

If you’re looking for a place to grab a nice meal at the Mall of America, there are a plethora of choices. Unfortunately, the Hard Rock Café is not one of them. On the other hand, if you’re looking for a casual dining experience where you can browse their diverse collection of rock memorabilia while waiting (and waiting… and waiting…) for your food to arrive, well this may be just the place for you.
We had a large group dinner pre-​arranged so they reserved the upstairs dining area for us. It’s a good-​sized mezzanine that overlooks the main restaurant with nice views of the Mall of America’s central amusement park court. It also has its own bar, but because it was a very slow Tuesday night, the bar was closed, so the waitress had to go downstairs every time she had to get drinks.
Drinks:
Below average Moscow Mule. Well below. Vodka diluted with canned ginger beer served in a glass. Don’t order this.
Food:
They have an assortment of appetizers — your typical casual dining fare of chicken tenders, onion rings, baked potato skins, spinach dip, etc. Our indecision being our downfall, we ordered a few jumbo combos, a mixed plate of apps that were universally bland and boring. Every plate was left half-​full.
I ordered the Hickory Ribs. The serving itself was pretty generous — a full slab of pork ribs served with fries and small ramekins of coleslaw and beans. After the extended wait and disappointing apps, I was ready to dive right in. Yikes. The ribs were fairly tender, but tasteless. If I had to guess, they were parboiled, then slathered with the pastiest sweet BBQ sauce they could find, grilled, then finished under a heat lamp. My friend ordered the same thing and we were both scraping as much of the sauce off as we could. It was not good. Don’t order this.
There was a common theme of complaints around the table — the food was bad, and the service was abysmal. They had one waitress managing our table, along with other tables downstairs. Sorting out the bill (no, we did not ask for separate checks) was a comedy of errors. In the end, though the waitress really struggled, I think the blame lies with the management here.
I’m not a huge fan of too many of the restaurants at MOA, but as a whole, they are miles ahead of Hard Rock.