Country Inn & Suites by Carlson-Bloomngtn/Nrmlrprt

Had to give 1 star to post this…
OMG just noticed very similar reviews on this site!
We made a reservation online and later called at 930 pm to let them know that we would be arriving sometime after midnight. They assured us that was not a problem.
We arrived and there was a red Avenger sitting right outside of the hotel with «people» hanging out in it. We thought that was a odd but whatever we were tired after a long day of driving.
We arrived to an empty front desk with a sign saying «please wait we are taking care of another guest.» A few minutes later… in walks the front desk girl with a cordless phone. She did not greet us or tell us her name. She did NOT make eye contact with us either. (I’m sure there was a good reason for that!)
We told her we had a reservation and she said we did NOT. I gave her our confirmation # and she said oh you are lucky after midnight it goes to a no show and you get charged for a cancellation.
I told her we called at 930 pm and notified someone that we would be checking in after midnight and that I had proof on my phone but will deal with that issue when her manager is available. She handed us our hotel keys and walked back outside.
We went to room and the A/​C was OFF! It was hot and muggy and ranked like SMOKE. (This was a NON SMOKING ROOM that carried a hefty cleaning fee$$$!)
We returned to the desk and the front desk girl was back outside hanging out in the red Avenger. My husband went out there to get her attention and she came back in with cordless phone in hand. She wouldn’t make eye contact… of course!
We told her we weren’t staying & needed to cancel our reservation due to the hot muggy smoky conditions of the room. She did not care & did NOT offer any other accommodation.
We demanded a receipt that indicated that we did not stay due to the conditions of the room and her name and the date. I explained to «Marissa» although you are young you need to understand that your J-​O-​B is to make sure that the guest’s room is READY for them… not hanging out & doing whatever in that red Avenger INSTEAD.
Marissa said she was spending time with her family. I laughed and said you are spending time with your «family» at 12:43 AM and she said that she was doing the best that she could. She told us we were «harassing» her. She provided us with the receipt. (Later customer service told me that she put us down as a «no-​show!»)
We left and she walked out behind us cordless phone in hand and got right back into that red Avenger so I took pics for proof! I couldn’t believe her boldness! Our sons were waiting in the truck while this all occurred and told us that they saw a lighter burning for a long time in that red car. Hmmm… well not acceptable but maybe that explains things!
NO we weren’t harassing «Marissa».we thought we had booked a room at a reputable hotel not run by someone «hanging out» in a red Avenger with the hotel phone. We were so tired after traveling but not desperate enough to stay in a smoky smelling hot muggy rundown room for $ 133. (Plus whatever cleanup fee they would have tacked on for smelling smoke.)
Customer service 800−967−9182 said they would report it, no follow up, so multiple calls later they gave me a monetary apology. I assured them I would still be writing a descriptive review! Still a month later no follow up call from Josh A. («The General Manager.»)
Apparently…THIS IS… «Business AS Usual»! I just looked at the other reviews! Sure wish I had prior to booking because I wouldn’t have bothered making a reservation!
We will NEVER stay at a Country Inn & Suites again and neither should you!
We are convinced this hotel chain is equivalent to a rundown MOTEL!
So at 1AM we were «hotel-​less!»
Thankfully HOMEWOOD SUITES in Champaign saved the night/​day! «Sometimes things happen for a reason!» Now we are Happy HH members!

My girlfriend and I normally stay and Country Inn and Suites in Schaumburg, IL for romantic weekends away from the kids. Everytime we go there we have a 5 star experience but this hotel in Bloomington, IL lost a couple stars because of the hottub. Half the headrests we gone exposing a nasty gooey caulk like substance. We came here to stay the night with the kids after visiting friends in town to take them swimming and so we could relax in the hottub during Memorial Day weekend. Other than that we enjoyed our stay. We had another bad experience with their Bloomington, MN hottub. We stayed the night there after running the Ragnar Relay and the hottub was cold. Can you tell we really like hottubs?

The breakfast is good for a hotel, the bold coffee is great, and the employees are pleasant. I would recommend this hotel if one finds themselves in Bloomington, IL.

My daughter and I stayed at this hotel last night. When we walked into the room, it felt like we were in a sauna. The air conditioning wasn’t turned on. I would have thought that if they knew people were going to be staying in the hotel they would have turned the A/​C on. Then in the morning, we were getting ready and found out that the shower didn’t work. So we had to sponge bathe in the bathtub. Also every time we flushed the toilet it would come all the way to the top like it was going to over flow. I’ve stayed at other Country Inn and Suites. This by far was the worst. When I mentioned all this at the desk, the girl started filling out a maintenance report. Didn’t even say Sorry!!!

Received a friendly greeting from Tim when we arrived. Coffee, cookies, fruits available at all times. Husband appreciates that feature.
The staff and housekeeping made sure our stay was a pleasant one. If we needed extra towels or shampoo they made sure to provide it. husband needed a shaver and was able to get one at front desk! The beds and pillows are so comfortable. Never have trouble sleeping.
Enjoyed the pool; stayed out of whirlpool too may kids in it.
concerned about sanitation. Unsupervised kids running in the halls after 10PM.
Nice variety selection for Breakfast. I recommend you eat before 8AM before kids take over. ;)
AJ Ives

This hotel gets one star because it isn’t possible to give zero.
— No one was at front desk when we arrived. We had to call the front desk to receive service after waiting fifteen minutes.
— Large packs of kids (under 12) loudly roaming freely throughout the hotel with no adult supervision.
— Hallway get togethers at all hours of the night. Called the front desk three times to complain and although they said they would come up and check, we never heard them addressing the issue with the other guests.
— Young kids left unattended in their hotel room while adults partied downstairs with the employee who was supposed to be working the front desk.
— Was told that there was no manager on duty until 8am. Left a request for the manager to contact us upon arrival, still waiting for a call 24 hours later.
If you are interested in getting some rest, this is not the hotel for you. If you are interested in sharing some pizza, hearing homophobic slurs shouted by adolescents, and watching toddler racing in a hotel hallway at midnight, reserve your room and hallway slot asap!

Very clean and friendly!!! Facilities taken care of and very quiet!!! Beds comfy liked the suites. Free internet and HBO! Coffee and cookies served all day and free breakfast

One of the nicest hotels we’ve stayed at for a good rate. Everything was super clean and all of the employees were friendly and helpful. They also called to get us a cab. Great breakfast.

No Bravo channel in the cable package??? What kind of hotel doesn’t have Bravo. This isn’t a vacation destination. We are all here for work week after week. Never coming back to this hotel!

Great place to stay. Josh at the front desk was so nice and very helpful. Pool, hot tub, and full breakfast for a great price. Loved it. We are now hooked on country inns. we will definitely be back. 10 giant stars

First I travel all over the U.S. on business and pleasure. I have stayed in this area over the last few years at several different hotels. This is a really good place. Clean, great service, comfort, good breakfast. This is the best value for the dollar I have found. Stayed here during the recent girls state tourney. All rooms sold out and there was no problem. I have stayed in similar situations where the stay was not on top of things. This place is great. Good staff, clean, kept order, and still let people have some fun. Nice indoor pool and very comfortable. Breakfast was fantastic. Deb who handles the breakfast is a real treat. Eggs, biscuit, gravy, muffins, waffles, etc. Now I am hungry.
Save yourself some time and effort and just stay here. If you dont like the place then I apologize but I don’t thing that will be the case. Also please say hi to Deb at breakfast. She will take really good care of you.

Welcome to the only room that was available for $ 120 a night… a spacious and bland suite, needing a makeover and smelling of cigarettes even though this is supposed to be a nonsmoking hotel. Nevermind that online this was the only room available, I’m sure the guy at the counter who answered the phone and told the inquiring customer that they were only 65% full and the rate was $ 89 a night was in error. Enjoy that 27″ Zenith CRT TV, and that nice grandmother style furniture in the living area.