Cubby’s Canine Castle

Almost a year later, we’ve moved 45 minutes away, and we still love Cubby’s. We take Ruby there as much as possible, the staff is still wonderful and fantastic. They’re the gold standard for doggie daycares! Thanks, Cubby’s!

We’ve been taking our pooch Hank to Cubby’s daycare every week day for about a month now — He’s still a pup and was a little unsure at first, but now he LOVES it; pulling at the leash and trembling to get inside and play! Once the day is done, Hank climbs in the car and goes right to sleep. A tired pooch is a happy pooch.
Every staff member that I’ve met has been very sweet andall are familiar with Hank which makes me comfortable. An added perk for us is that Cubby’s is actually cheaper per day (if you get a package) than our previous dog walkers! Thank you for taking such great care of our little guy!

Worst service I ever received. They scared my poor dog to death. He was terrified after I pick him up. I wouldn’t recommend this place to my worst enemy. Very rude and unprofessional after I complained to management. They should be reported to the board of health

Overall, I’m more comfortable with Cubby’s Canine Castle than the larger ones in our area, but something about this place rubs me wrong. They don’t allow you to tour their facility, and the owner Sarah Winkelvoss is one of the most unfriendly, least personable people I have ever met or done business with. Every time I take my dog to Cubby’s Canine Castle and Sarah is there, she avoids eye contact, is dismissive and kinda seems annoyed that she has to deal with my dog. Never once has she thanked me for my business. Never a smile from Sarah at drop-​off or pickup. Not even so much as a hello or good-​bye! And if you don’t use their other services and attend their training classes as they advise, you are treated like a second rate customer. (Maybe this is why I get the cold shoulder.) The only saving grace is that Cubby’s is a relatively small facility, and the other staff is friendly — high school or college aged kids who most probably are able to keep positive due to their love of dogs and future plans working with animals.