I went here today to do a trial(makeup and hair) for my upcoming wedding. Connie did my makeup and it was awful. It wasn’t anything I had asked for or like any picture I showed her. She was rude and I felt picked on. Told me I needed to get waxed etc. I looked like a drag queen. My eyebrows were scary and my eye makeup looked different on both eyes and wasn’t blended at all. The foundation was too light and I looked orange. I would have been ok and moved on but her attitude and arguing with me was awful. I tried to explain what I didn’t like and she kept making excuses that it was my brows, lighting, her brushes ect… WORST customer service ever. I have worked in customer service(retail, spa and salons) my whole life and I would never treat anyone that way and argue like that. I was almost in tears she made me feel so bad. She charged me $ 75 still and no one else that worked there did anything. My mom witnessed Connies interaction with me and spoke with the receptionist on how she did not appreciate the way she was speaking to me, that we were very un happy and that we shouldnt have to pay. Connie still charged us. I couldn’t wait to get home and wash my face. The makeup was bad but what really upset me was how she handled it, argued with me and put me down. I would have been happier throwing $ 75 in the trash! She should never have charged me. On the other hand Vanessa did my hair and did a wonderful job. She was so sweet and very professional. I had no problem paying her and giving her a 20% tip. I will be contacting the salon owner and manager tomorrow.
Ann B.
Évaluation du lieu : 5 Santa Cruz, CA
I went to Lisa to help blend highlights that were too brassy from another stylist. She toned my hair and then added some low lights. I came out beautiful!!! I have received so many compliments on my hair color. I absolutely recommend Lisa for color.
Cassie M.
Évaluation du lieu : 5 Hilton Head Island, SC
Lisa is the best. She is upfront and helps you make the best color decision based on your hair. I have been to her twice and have been very pleased with the results.