Cloud 9 Adventures

— They claim to offer a technology solution that lets people book vacations online, but every single time (out of 5+ times I’ve tried to book) their site stops responding, or straight up hangs with the next page never loading. It’s taken more than 30 minutes for a single page to load, and they have no explanation for it. Unacceptable, unprofessional and inept.
— Their customer service is atrocious. I had to call 25 times in a row to get an unhelpful, curt and rude customer service rep on the line. No apologies for their completely dysfunctional site, no acknowledgement of the fact that it’s THEIR mistake causing problems for the thousands of disgruntled consumers who complain about their inept technology despite being on vacation.
I have no idea how these guys swung the deals they have for such major events, but these organizers need to look at another solution.
Cloud 9 fails to deliver a usable product, their mandatory last-​minute fees are a total bait & switch, and the dismissive and inconsiderate i-don’t-give-a-damn attitude their customer service people show is seriously problematic.
Start caring about your customers. Don’t make excuses. Do your job.

These guys are terrible rip-​off artists. they will hit you with additional fees after the fact. It criminal what they do. I highly recommend avoiding them at all costs, unless you like agreeing to one price and then them piling on more costs, fees, etc.
A classic bait and switch.

This is my first Unilocal review and it’s well deserved. I was on Holy Ship 2014 and will be returning for Holy Ship 2015. Not only is the trip itself amazing, but Cloud 9 customer support is phenomenal. I’ve called numerous times with a variety of questions and whoever I’m talking to on the other line is always friendly and has the answers to all my questions. Thank you!

The only reason this gets 2 stars is that the Music was Phenomenal.
I attended the 5 day 4 night Paradise Waits Further concert at Hard Rock Riviera Maya. What a complete breakdown in communication between Cloud 9 and Hard Rock. The hotel was a complete disaster. Construction, injury hazards everywhere, rooms not ready, not enough rooms, uninhabitable rooms.
We paid for concert courtyard, we did not get concert courtyard. We paid for a triple, it took 2 days to get the extra bed. We stood on line for 3 days wasting Hours of our vacation trying to sort out these issues. Never receiving email confirmation from either cloud 9 or hard rock that we were in the queue and being taken care of — so it was back in line the next day.
The biggest issue is that this hotel should NEVER have been booked for this venue. Cloud 9 knew that this was a possibility as they even sent an email approx 1 week before the event:
«Some of you have pointed out Internet reviews about the Hard Rock Hotel Riviera Maya. While we are not involved in the renovation process, we have watched the construction schedule over the course of the summer/​fall and recent weeks while they prepared for ourarrival. We are not surprised by the guests’ remarks who stayed there during that time. We are being told that the rooms and the resort will be ready as planned. The one exception is that the night club will not be fully open for our use — however we weren’t planning activities for that venue anyway as we prefer the open air and the skies above.»
How do you watch this construction with out knowing a disaster in eminent? I saw the «construction», and what I saw was bad cosmetic cover-​ups. See my review on TripAdvisor about Hard Rock Riviera Maya and cloud 9. «The Good, The Bad, The Ugly». I uploaded scads of pictures — you will get the idea how bad the condition of this hotel.
I feel as though I was a victim of bait and switch. I paid for one experience and got a completely different one. I would like to charge Cloud 9 my hourly rate for all the times I spent in line for 3 days instead of enjoying my vacation!
My suggestion: Don’t read description of venue Cloud 9 gives you. Do your research and use Unilocal,trip advisor, etc and read those reviews.

I give out a lot of 5-​star ratings because I’m easy to please. But here, I really wish I could add some glitter guns, disco balls, and strobe lights so readers would know I’m really, really serious here. Cloud 9, like the name suggests, is in the stratosphere.
Cloud 9 Adventures created and grew the one and only Jam Cruise. 2011 brings us Jam Cruise 9, a trip of a lifetime that people who were on Jam Cruise 8 talked about from the moment they stepped off the ship. I will be getting on my fifth Jam Cruise this coming year, and my husband will be getting on his 7^th. Believe me, getting on that ship is always the right decision. So what is Jam Cruise? Jam Cruise brings its cruisers live music from 12:00pm to 7:00am for 5 days straight. It’s a wild music festival on a large luxury cruise liner. Words cannot describe it. You have to see it for yourself.
Each year, Jam Cruise gets better and better because the folks at Cloud 9 listen to their audience, and strive to outdo their work the previous year. They carefully organize the artist lineups to make sure you fire off as much serotonin as humanly possible each day while on that ship. They plan plenty of opportunities for cruisers to interact with their favorite musicians and to have a truly unique music experience, and one that you could never have at a venue on dry land.
Cloud 9 works tirelessly while on the ship, especially Annabel, to make sure that both the artists and the cruisers are organized, having fun, and where they are supposed to be when.
Cloud 9 rewards cruisers who return, affectionately called «Repeat Offenders,» with gifts such as a terrycloth bath robe for four-​time cruisers and a hammock for five-​time cruisers.
Cloud 9 Adventures also organizes a completely separate ridiculous vacation, Caribbean Holidaze (now Mayan Holidaze). This is a multi-​day music festival in the tropics. In my mind, nothing beats Jam Cruise, but I also had a blast at Holidaze last year, and I have some friends who say it’s a must-​go event.