Renaissance Boca Raton Hotel

Best hotel in the area. More privacy and better set up compared to Wyndham and Marriott next door. Have always had a 5 star experience. Concierge is always super attentive. They always provide cold waters and even extra toothbrushes if you forget yours. The buffet breakfast is delicious and great quality. The music in the lobby is always on point. The pool bar makes great drinks and the rooms are very comfortable. Will definitely stay there again

Claudine at the front was amazing, brilliant smile and outstanding customer service!
Gregory at the pool bartender also a great example of customer service.
All wait staff were also very pleasant. Great experience, great hotel!

Came for a business meeting but I was pleasantly surprised by the grounds and décor and attention to detail. The pool area was extra nice. It is UN a location off the beaten path a bit but close to some great restaurants and Town Center in Boca. Pleasantly surprised. The staff were excellent and the hotel seemed well taken care of.

If you are looking for the quality property that is associated with the Renaissance brand of Marriott hotels don’t come here. The hotel is in dire need of a makeover and falls so short of the Renaissance standards. I was booked for three nights and after completing my first night I am packing up and fleeing.

Very happy to be here. Great staff that go the extra mile to make you feel special. Time and time again the service is outstanding.

Glad I stayed here.
Got a deal through Priceline and I got to stay in a safe, quiet, clean hotel.
Hotel was typical of any Marriott.
Room was about $ 200 cheaper booking through there and still ended up being $ 169 for the night. Ordered room service for dinner, got a Turkey club w sweet potatoe fries portion and a coke was huge but for $ 20 it better be.
Comfy bed and pillows. Clean room Aveda products in the bathroom.
Staff friendly and helpful.
If I had to, I would stay here again for sure.

Traveling on business and chose this location as a step up from my usual fare of Courtyard/​Residence/​Fairfield properties in the Marriott portfolio. The hotel is nice and quiet, as long as you get a room with a quiet a/​c unit. Wifi is good. First hotel I’ve been to recently that has USB outlets in the lamps, which is really nice.
On the downside, the recent renovation seems to have lacked attention to detail — new paint and new carpet, along with some new furniture will fool a cursory glance into thinking it was a good remodel, but as others have pointed out, a lengthier look reveals that this reno seems to have been hastily done — none of the electrical or plumbing fixtures have been updated and hail back to the early 90s. My initial room had no hot water in the sink, and an extremely loud A/​C unit. Staff was attentive and moved me, even at 1am… But the new room still lacked hot water in the sink, the door to the connecting room did not shut properly, and the counter under the TV was installed by a contractor who didn’t know what a level was.
During the remodel, they neglected to strip the old paint off the door frames before repainting, and they show signs of having a couple of decades of touch-​ups underneath the latest coat of paint. Overall, it’s a small step up from the Courtyard across the street, but for the extra money, could have done a lot better.
Also: Polyester sheets. WTF??? In a Category 7 hotel?

Quiet hotel, but I did arrive at 10:30 Sunday night and I was out the door at 6:15 Monday morning.
The bed was firm and felt extremely clean. Like brand new linens sort of clean. Very nice. The room was comfortable.
Smaller sized bathroom and the tub was also a little tiny. But it got the job done and I was rested. That’s really what matters.

Was recently a guest here on a business trip and highly recommend this hotel. I was immediately greeted with a friendly face and a room that was ready earlier than expected. They kindly resolved a reservation issue without question. They held my bags after check out during my meeting and even opened a room for me to change in/​freshen up before my flight — that’s exceptional customer service.

I’ve stayed here several times starting in Feb. 2015. The staff was very friendly and helpful (the airline lost my bag and had to bring it to the hotel later) and went above and beyond. They gave great suggestions on what to do/​eat. I travel there for business and the wifi was wonderful, from the room to the pool area. Although a lot of people were there, it did not feel crowded. I had a wonderful nights rest and did not hear anything the entire night. Over all a wonderful stay, and a perfect location (within walking distance of several restaurants and stores) I’ll be back!

I just checked in yesterday and so far it’s just OK. It’s definitely a business friendly hotel and seems to cater to that type of customer. I am here on a both business and leisure vacation to visit family and I love how Marriott treats their members and almost ever hotel I have stayed at as a platinum member I felt welcomed and appreciated. I am just not feeling this place for some reason.
I booked 2 rooms, one at my company rate and 1 using my points. I was not offered an upgrade for either room and I understand that’s it’s not always a gaureentee but something I also cross my fingers for if it’s available. It’s one of the many reasons I’m loyal to the brand. They were great in letting me look at some room options, however when I inquired about an upgrade, I was told all those rooms were booked. Interestingly, I checked the website yesterday and today for different room options, as a family member was debating on traveling here for a quick visit while we are in town and it shows these rooms still available for booking and I put in the same dates as my stay. Perhaps they are saving them for a more preferred customer.
The rooms are clean, decent size but definitely not what I would rate as a Catagory 7 hotel. They’re basic with sparse furnitings and need updating. Beds are super comfy.
The interior lobby and outside sitting area/​porch are nicely decorated with plenty of seating areas and the bar area is nice. we ate at the bar yesterday, food was good and Jessica was very friendly and had a lot of good information on the local area.
We had breakfast in the restaurant this morning and it was really good. The staff seem a little confused and not very organized, we asked for a booth and the hostess said «they are not cleaned right now» I said, we can wait for it to be cleaned and she said ok, give me a few minutes to clean it” and went to clean it but never came back and about 5 minutes later we were approached by a different person who asked how many and I said we are waiting for a booth, the lady just went to clean it and when we went to the booth, it was still dirty and the hostess was just standing at the podium on the other side of the restaurant and so the waitress (Michelle) cleaned it and apologized for the confusion. but the manager (I believe) jumped in to clear tables and seat people and so that was nice to see.
If anyone is thinking about staying here, feel free to contact me with any questions, I’m here till Wednesday. I have pictures I will post later.
Unilocaling to be continued…

I was originally going to stay at the Wyndham down the street because it was a little less $ (but not as good of rating), but I got there and saw that the rooms are accessed from outside the building. When I’m traveling by myself for work I won’t stay in a place like that. I like the safer indoor access through a lobby. I called here and they were very nice, so I drove over.
Great staff and service! Amazingly friendly, and upbeat. Parking is plentiful and decently lit. Everything is pretty, looks new, and is very clean. Nice downstairs bar open late, too. I will definitely be coming back to stay here when in the area.

I have been staying at this hotel weekly as a Business Traveler for the last 16 months the staff are very friendly and will always great you personally, I feel the way they greet and treat you to make sure your satisfaction is guaranteed is what makes this place a little special. With Peter Dantes as the Room Director, and the front desk team of Hayley, Amanda and Kaetlyn led by Alison this really has become my second home.
The King Rooms & Twin Double Rooms are spacious and well laid out, the beds are comfy and to the high Marriott standards I always get a good nights sleep, as a bonus they have recently upgraded the TV’s to nice looking larger LG’s and additionally the in-​room AC units are being changed out/​upgraded for quieter units. In room WiFi is excellent on the 4^th & 5^th floors and never drops (I haven’t stayed on the other floors so cant comment). The bathrooms has nice Aveda toiletries which are a significant upgrade from the standard Marriott supplies.
The pool and the hot tub are very attractive and well maintained and open late, there is a bar close to the pool as well.
The concierge/​executive lounge is warmly inviting with Maria looking after you, there is a good selection of lite bites in the evening, some tea/​coffee and a well stocked bar, the Chefs do a fantastic job of preparing the food and nightly deserts are fantastic.
The business center is comfortable and has all the traveller or person who needs to check in for flights/​print boarding pass needs.
The lobby is warm and inviting, the décor is very visually appealing there is a large conference type table to meet with colleagues & friends, a more casual lounging area which overlooks the pool and there is normally fruit infused water and in the evenings cookies for the guests.
The gym is a little small and nothing special but i was advised it will be upgraded shortly.
Near By on Glades are a number of top resturants catering to all tastes, additionally over the I-​95 freeway is a whole foods which is a bonus.
In walking distance are 2 more mini malls and the huge Town Center Mall which has pretty much everything you are looking for.
Having stayed in a number of hotels in the Boca /​Ft Lauderdale area this hotel remains my #1 choice. I prefer this hotel to the full service Marriott in the center as there is a more personal approach and it feels like the staff really enjoy their job and want to make your stay the best possible.

Their website stated «Airport Shuttle» as a service. Turns out they don’t have it to Ft. Lauderdale yet when we called, they claimed they did, then called back telling us to get a taxi. The taxi was $ 68. And they refused to comp us that at all and claimed the airport shuttle should not be on the website but somehow we could schedule a shuttle for $ 25 per person and the GM refused to talk to me. How does that make any sense?!
Unfortunately, our room was already booked. It looks nice in here but meh at the same time for the price. The best part of this hotel is the fruit water, which I took full advantage of.

After attending a charity event that held a silent auction we came home with a 2 night stay for this hotel in a luxury suite. I called to book our stay and was advised the luxury suite was not available but she could «upgrade» us to a room with a patio. This seems to be fine with us since we just were coming from FTL to get to know Boca a little better and for a relaxing weekend.
Checking in Friday evening the lady at the front desk was friendly but also made a comment about this so called «upgrade» to our room! Very cheerfully actually. We got to our room #126 on the first floor with what seemed like the only room with a patio. It was nice enough unless you looked too close. The room was «newly renovated» but this included a fresh coat of paint and new carpet. You could really tell this job was done quick and not by the most detailed company. Once getting settled into our room we started to notice the issue of why I am rating them 2 stars.
Our upgrade was a HANDICAP ROOM… I’m sorry but there was nothing special about this room except maybe the fact that the patio was there. It really bothers me that they needed to stress the fact of them upgrading us when in fact there was no upgrade at all.
We did not use any of the amenities but walked by the hot tub, pool area, and fitness center. Nothing you can’t find at any other hotel as there is nothing special, quite a small hotel with a neighborhood feel. The location is great with being right off of 95 highway, blocks away from Boca Town Center Mall, and plenty of restaurants around but with that there are other, better hotels in the area. We stayed at the Marriott down the road and were very happy with our stay. After our mishap experience I wouldn’t recommend staying here whether from out of town or from the next city over.

This past weekend I stayed at The Renaissance for a spontaneous weekend getaway. My boyfriend and I were headed to iPic theater when we got the idea since we live an hour away from here. We thought what a perfect excuse for a getaway and not drive home so late after the movie.
After the movie we arrived at the hotel at around 12:40 a.m. or so, the staff was extremely friendly and very helpful, and we were checked in immediately. But, as soon as we arrived to our room it was a smokers room, which was noticeable by the heavy cigarette smell the room was infused with. We immediately went down stairs and told the front desk and asked if we could have a non-​smokers room, which to our disappointment that was their last room and they were completely booked. The staff did try to fix this issue by sending us to their sister hotel, The Marriott, across the street at no charge and of course a complete refund. We were also allowed access to the original hotel’s pool and received breakfast waivers.
We then arrived at The Marriott and when we were about to check in, the front desk receives a call from The Renaissance indicating they actually have another room available. This was a bit frustrating since it was late and we were extremely tired. When we arrived back at The Renaissance the front desk was really polite and eager to have received a cancellation and a room for us. My frustration went away since I know the front desk was doing their job and really trying to cater to our needs.
Our room was actually a bit of an upgrade and was considered an executive room on the fifth floor. Their were a few issues with the room though,
1.)The air conditioner, which looked like something out of an 80’s movie and was set on extremely cold. There was no way to adjust the setting and not to mention the loud noise it would make.
2.)The remote control was useless for the tv, we had to physically get up to turn the television on and since it was already late because of our ordeal, we weren’t going to bother calling for it to get fixed.
Finally, 3.) The bed sheets had a few stains on them, I guess they were stains that weren’t able to be removed from the wash, but the the bed was extremely soft and comfortable.
The décor of the hotel was clean, modern, and had a sophisticated appeal. The staff was wonderful and who can beat a pool that’s open 24 hrs. The pool, although small, it was nice and gave a relaxing feel. The breakfast at the hotel restaurant/​café was delicious, which was buffet style or á la carte.
Although we encountered a few issues through our stay, they were minor, and the staff did go above and beyond to fix any problems we had. The hotel is beautiful and any problems in our room would have probably been fixed with a short phone call, if their was enough time. I had an overall enjoyable experience.

Would recommend this hotel based on:
1.) New renovations throughout the hotel in a modern, grey, silver, snake and alligator leather colors in brown, and cream.
2.) Comfy new beds
3.) Clean hotel inside and out
4.) Beautiful pool area for outside lounging with drinks by the pool area
5.) Perfect entertainment plaza
Breakfast menu has a perfect selection.
However, may be a little overpriced for the taste. Presentation of the food is nice.
Would stay again!

Stayed here several months ago when we had an event nearby. The location is conveniently close to the Boca Town Center and all the main highways. I’m not sure why, but decent hotel choices nearby are scarce. I was not expecting much because of the price, but I was impressed with the overall quality of our stay.
Décor was nothing out of this world, but modern and nice enough. I also found it to be «spic and span» clean. They were still in the remodeling phase when I was there, but already it was looking great. I really loved the new lobby and hallway look. Checking in and out was a breeze and the staff was always all smiles.
The room was very spacious and the bed was extremely comfortable. I was happy the in-​room tea selection was mostly organic. Upon our late night return from our event, we found extra towels on our bed as well as some chocolate: a little gesture that went a long way!
Overall, I was very pleased. If need be, I will gladly return to this hotel.

(+) Everything is newly renovated (parts of the bathroom are still lacking in updates like the towel racks and shower knob)
(+) Free Wifi
(+) Concierge Lounge — The additional cost more than offsets the amount of water, snacks, drinks, and full breakfast bar ($ 15+ if you eat at the restaurant).
(+) Aveda products!
(+) Clean clean clean

This boutique little gem is a great place to spend a few days.
We are still in the process of our vacation so I will update when we have checked out.
So far:
Service is amazing. The staff cannot do enough to help. Everyone we meet is friendly and greets you even if they are passing you in the hall.
Steve is a wonderful shuttle driver and very helpful on area info.
Shane at the pool makes it easy to relax, have a snack and find a chair.
We mentioned it would be nice to have a hook on the back of the bathroom door to hang bathing suits and towels. There was one installed when we returned.
I will say the bathroom is still lacking in the updates or upgrades they are in process of installing.
There is a complete lack of counter space but to make matters more difficult they have placed the folded towels in the corner of the counter instead of up on a rack or shelf. There is. No rack or shelf installed. Something I think they should do.
The aveda toiletries are nice, however, quite tiny. The little bottle of conditioner is barely one use for my thick long hair. Prefect for someone with less hair though, I’m sure.
There is only shampoo, conditioner and a lotion sitting on the counter, not on a nice tray or riser like most boutique hotels I’ve been to.
There is no shower cap, q-​tip, sewing kit or other amenities. I’m sure if you needed something they would be happy to get it for you since they have been extremely accommodation for everything else.
The lobby is beautiful.
There is a permanent console table in the lobby with different fresh fruit infused water all day. In the late afternoon they put out cookies, which my kids love.
They have been happy and friendly to my kids even though there doesn’t seem to be any sort of kids program or kids welcome pack that we have experienced elsewhere.
The room is clean but basic. There are nice touches in décor and clearly a modern feel.
The restaurant has a lovely simple menu and the service is good. It was never busy.
The first morning we had a little trouble with our omelette order. That took longer then expected and then came out wrong. We were not in a hurry which was good and they took care of the bill due to their error.
Still super nice accommodating service.
Breakfast Buffett is normal fair but what I liked the most was that the kids were only $ 4.95. Unlike other hotels that gouge the price of little kids who eat a few bites.
Free wifi — how can you go wrong? :)
TV on demand leaves a bit to be desired. We have had the worst time trying to order kid friendly programs.
This issue is still in process of trying to be resolved.
They sent up the engineer last night to solve the problem. He says he determined there was another room programmed to our IP address … Not sure which room.
We will deal with this later and I will update on the resolve.
Still loving the Florida sun…
On to another wonderful day.
Update:
We chatted this am with the front desk in regards to the On demand. They said the system had been reset and we should be all set today.
We came back this evening and it still didn’t work.
We called down. A set of engineers came to check it out. Frank, I think his name was, changed the address of the tv next door, called to have them reboot the system and finally we had a tv that allowed us to buy in room programs. Hip Hip Hooray!
Check out was a breeze and the overall final review is excellent.
Even with their bit of growing pains and remodeling this little boutique gem is worth the stay.
The people, face to face, customer service is top notch.
From front desk: Melissa, Peter, Dantes and Hayley
To Joe (both of them) Steve, Shane, Bill and Frank the whole crew were the epitome of excellent customer service.