The UPS Store

DO NOT use this store to ship, there are plenty of other options in the area. I had an absolutely TERRIBLE experience there this week, the owner of the store robbed me of a $ 5 «Computer Use Fee» for a $ 4 priority mail shipment that I had visited the store to send out. There is NO SIGN anywhere on the premise, or the general vicinity of the computer designating the fee, and I would have used my iPhone to look up the shipping address instead of paying $ 5 for less than 3 minutes of use for a $ 4 shipment.
I had no choice but to fork over the $ 5 because I was in a rush and no mood to argue, and he already had my package behind the desk. He also seemed to find the position which I found myself in amusing, which is probably because he encounters this exact situation several times per week.
On top of it all, he claimed that he could not offer insurance on USPS mail because it was a UPS store, which I highly doubt because he sent my package via USPS Priority Mail. I am curious to see if my package even makes it to its destination without an issue.
Very dishonest business practices, I will definitely NOT be visiting here again. There are plenty of alternative pack & ship stores in the area, including one in the neighboring shopping center on St Andrews.

I have used a mailing address here for a while and have never had an issue. They always greet me when I walk in and go out of their way to help me discard of my boxes. I forget my keys often and they never complain.

Horrible customer service and most expensive UPS store I have been to

The young guy behind the counter isn’t very bright. The manager constantly is coming over and catching mistakes he makes. Never a smooth transaction at this location. Plus, to use a credit or debit card it has to be a $ 75 purchase. I’d rather deal with USPS than this UPS location.