FedEx Office Print & Ship Center

I just wanted to print off a 5×7 picture from my phone. That’s it. Gal that was helping me was very nice (only reason I gave 2 stars) but had no clue how to perform the requested task which seemed odd seeing as it was so basic.
First picture came out fine but was full size 8×11. So she went back to try again and after what seemed like a long while (5 – 10 min) came back with a photo that looked off to me. I asked her to measure it and it was 4×6. At this point I had been there 15 – 20 min and was getting frustrated. She went to go ask someone else to help when apparently the system «booted her out» which delayed us yet again.
After she got back «into the system», she unsuccessfully printed off 2 more photos neither of which were 5×7. I was clearly frustrated and had better things to do than sit there and wait for them to get it right so I left, no photo in hand.
That was my Tuesday afternoon at FedEx. — As I was leaving I saw that an Office Depot had just opened up nearby. Low and behold they were able to print my photo in less than 10 minutes.

Great customer service I was in and out in 10 minutes. The lady that helped me was awesome I give her ¹⁰⁄₅ stars

I have used FedEx Office Print & Ship Center on several occasions for printing needs.
For the most part, I use the self-​service printing/​copy machines. But, I have also have had them do small, full service printing jobs as well.
The self service copy machines are pretty user friendly as long as you’re fairly detailed oriented about checking all the printing details (I once accidentally printed on the wrong size paper and, of course, had to frantically try to cancel the job before it printed the 25 that I’d requested! But, definitely my fault!).
Their prices are aren’t terribly reasonable. The service is typically adequate. Their hours are pretty convenient (open until midnight most nights).
I tend to use them when I need something done quickly and immediately as they’re overall fine.
But, if you’re not on a deadline – I’d probably take the time to go elsewhere.

Every time I’ve printed online it’s been done quickly and correctly. The customer service can be sub par on occasion but overall I think they do a decent job.

Always understaffed, always slow service, always a line. This has been a disappointing experience every single time. Mail at the post office and print anywhere else.

Avoid when busy. The workers lost track of who got there when and it too way to long for a simple job.

I have tried and tried to work with them on 4 different occasions now, each time being an absolute disaster with truly horrible service. I don’t know if it is just this location or Fed Ex in general. Either way I will be using UPS or USPS from now on. A few of the things experienced included…
–lost package within store
–rerouted without request
–not allowing me to use a specific box when the person right before me did the exact same thing as me and it was totally fine
–upcharging
–etc.
I hope that this saves at least one person the pain and frustration of trying to work with this people!

We wanted to scan in an document so that it could be emailed… the only option was to pay by the minute on a computer and scan one page at a time on a scanner from 1995. We wanted to fax a document… they charge you $$$ per page! It seems like, in a place with hundreds of huge copiers/​scanners/​fax machines, a customer should be able to make a scan happen, but they won’t do it!!! So frustrating. This is 2013 FedEx Office, shouldn’t you be leading the office technology parade?

I drove an hour to get to this location at 2 AM, as it was the only one around for miles that was open 24 hours. It took a very long time to have them complete a very simple conversion of printed 8.5×11 materials into a PDF and to send a fax (I thought it would take just 10 minutes, but it took close to an hour). Somewhat difficult to find this place if you don’t know downtown Boise that well. On the plus side, free wifi!