Westco Martinizing

Unfortunately, I was subjected to an absolutely awful experience in regards to both customer service and quality control at this location. I took my coat in to be dry cleaned and have the pocket repaired two weeks ago. Upon picking it up, I noticed that the pocket was sewn, but not well at all. It still had a hole in it that was about the size of a quarter, which as one could imagine, poses a problem. I promptly returned my coat a couple days later to be repaired again, and was told I would have to wait yet another week to get it fixed, and was not offered an apology at all, which I personally thought was slightly rude. However, when I went to pick up my coat today, I was absolutely appalled at how I was treated. Despite the note being left by the employee I dropped it off with regarding the shoddy sewing job, I was charged for the repair! I explained my situation to the employee working, and she insisted she call her supervisor, Kyle, to override the charge. I spoke with Kyle and explained my situation. I originally paid $ 17 to have my coat cleaned and the pocket repaired, yet the pocket was not repaired and still had a large hole in it. Kyle then proceeded to LAUGH at me and tell me that since the seamstress did work on my coat twice, I would have to pay for the repair twice. ARE YOU KIDDING ME?! I already had to be inconvenienced by bringing my coat back and having to spend an additional week without my coat in February, because of this ridiculously poor sewing job, and now the supervisor is telling me that I must PAY MORE?! I simply do not understand this logic. I paid to have my pocket entirely fixed; I did not pay to have it partially fixed. So why would I have to pay yet again for it to be fixed to the degree I paid for it to be fixed in the first place? An establishment of good business etiquette would have apologized and refunded my money, not order that I pay more because of their mistake. I am severely disappointed in this business as a whole, and particularly frustrated with employee Kyle’s lack of professionalism, logic, and overall customer service skills, especially since he is representing this company as a «supervisor».

Great customer service. Kyle went above and beyond to make sure we got our shirts back early (since I made the mistake of taking all my fiancé ’ shirts in & he had none to wear.) Kyle was professional and polite. Highly recommend this Martinizing.

I showed up late one evening with a bunch of shirts. Heather, who was working at the time, was nice enough to take my shirts and she called me the next day after she had cataloged the short. Thanks Heather!